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“Excellent customer service. I was unsure what to do with my online TIAA account, so I spoke by phone with Brennan at the TIAA Charlotte office. He was very professional, competent, and personable. There was also very little wait time. It was one of the best experiences I've had with any customer service phoneline.”
“I haven't been to this branch since the day I opened my account a decade ago. Not sure about the other reviews but the customer service was fantastic! Kendra Morgan greeted me with great energy and a smile right when I walked in (and on a FRIDAY!) and handled all my needs promptly. Very much appreciated!”
“Everyone is so friendly! My deposit was quickly taken care of. Not a single snag. Just an average trip to the bank. Safety measures for COVID were politely explained with signs in the lobby. I think the woman at the front desk was smiling, but it's hard to tell with these masks. Either way, 10/10 bank location.”
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“This is a great Wells Fargo branch, it's in a small town and where you go in to the teller line, everyone knows everyone. This is nice, it lends itself to great customer service and a very friendly environment. The tellers are friendly and knowledgeable about the products, and will help you with whatever your banking needs are so you can get along with the rest of your day. There are several drive through lanes and an atm machine on the side of the building. I've always been impressed with how good wells Fargo treats its customers, it's the great customer service they offer that makes me not want to bank with anyone else.”