-
December 2023 by Jay B
I dropped my car off here for 3 hours and an employee there by the name of Rafino or Ruffino stole my glasses out of my car. They tried to convince me that maybe I misplaced them but that was 100% not the fact. Not to mention they misdiagnosed my car and said something was wrong with my struts and all the dealership did was tighten a few bolts.. there was literally nothing wrong with my struts. Manager told me they’d give me a call back in regards to the theft incident and I never heard anything back hence this review. I dropped my car off in confidence with this place and they stole my personal property. Very bad business and lack of accountability. Don’t use this place.
-
November 2023 by Mark McInnis
Just went to get a tire fixed and a safety inspection. Very busy location. Everyone I encountered was friendly and seemed knowledgeable. I inquired about different services, and the prices I was quoted seemed on part with other shops. It was obvious that several customers were loyal customers.
-
October 2023 by Mark M.
Great customer service. Transparent if they are unable to provide a service. Awesome job on services rendered.
-
September 2023 by Alice Chodkowski
Excellent customer service that is friendly and quick. Stste inspection done in 1 hour.
-
September 2023 by Kelly Quaranta
I had taken my car for an inspection and when my husband brought me to pick up my car he noticed his tire was low and asked them to take a look. They ended up finding a nail in the sidewall and when we mentioned the tire was recently replaced at Pep Boys, he recommend us calling there to see if it was covered under warranty (which we had no idea about). He easily could have not said anything and taken our money for a new tire. But instead he was honest and upfront and our tire ended up being covered. So we were very grateful for that and his honesty. They also had my inspection done super quick and called me right away. Great customer service here!
-
September 2023 by Jason Edwards
Poor workmanship, not thorough, multiple trips to ensure work was done right. Gave me 1/2 off next oil change as a concession ……place is a waste of your time.
-
July 2023 by Scott Graham
These guys have been extremely careful with my wheels and they do a great job balancing them. I highly recommend seeing them if you have a vehicle you care about and don't want any issues with wheel damage. I will continue to bring my vehicles here from now on.
-
July 2023 by Jalen Smalls
One thing I certainly dislike is when stores don’t go by their hours as listed. Pulled up at 8am and nearly waited a full hour , and no one opened up the store. Literally came just to have my car battery changed on my civic . Which resulted in me having to go to the university location who told me it would only take 30 minutes . Yet I’m still here …definitely will not be choosing Firestone for any future auto care needs. Even at the university location, workers are just standing around laughing as if they don’t have a doezen cars to work on. Highly DO NOT RECOMMEND
-
July 2023 by Lissa Sinclair
We bought 4 brand new tires with a 55k warranty. Less than a year later, 2 of the tires are measuring at a 4 after being told they were “all 7’s” by this establishment. When brought back, the assistant manager agreed and said they would replace the two tires. Came in today for the appointment and the store manager is refusing to replace the tires until they are very dangerously measuring 2’s.
-
June 2023 by Adam Hebert
If you have ANY kind of tint on your car your inspection will fail. I was a long time customer but this place has slowly gone down hill. I needed an inspection and they failed me for window tint that was done at the factory 10 years ago!! I bought the car brand new and have been the only owner of this car. Every year my car passed inspection. I didn't even know the windows were tinted until they told me I failed it. I asked them to re-test with me watching and they did. The meter tested different for both windows that have the same tint. I was told that the meter is calibrated before every test. I Took my car to a window tint place. Both front windows tested fine. took my car to a different inspection place. The car passed fine. I called Firestone back and explained to them that their machine is wrong and they need a new machine or get it fixed. They wouldn't listen to me. I'm not upset that they failed me, I'm upset that when I proved to them that their machine is wrong, they still wouldn't do anything about it or listen to me. I took pictures and had documentation showing them that the other 2 tests came back with a passing result.
-
June 2023 by Clive Amilcar
Had an appointment set up for service and was turned away. Will never go to this location again. Complete waste of time.
-
June 2023 by Amy D.
I made an appointment at the Harrisburg NC service center for an Oil Change and possibly an alignment for 6/8/2023 at 14:30 for my Toyota 4Runner, I was told it would be a bit so I went to get some food, while I was there I ran into a mechanic and explained what was going on w/my vehicle , he said to have them check the tire balance instead of doing the alignment, so I called the store, relayed the information, they said they asked what was going on, I explained the steering wheel would shake, they agreed and said they would drive the car. They drove the car and agreed it wasn't the alignment it needed to be balanced, priced me for the balance instead of the alignment, then told me my battery was only at 20% and I needed another one, then say they will call me when the cars ready. Initially I wasn't going to get the battery, however I couldn't remember when it was replaced and being I am a single female I decided to bite the bullet and pay the $198. Now it's about 6:30 and the store closes at 7 and no call, so I try calling, no answer, so I walk over, my truck is not finished, this is 4 hrs now. Corey the clerk looks astonished I am there and asks why, thought I would be picking it up tomorrow, clearly that was never the case and I never stated that. I go to pay and he tells me my bill is $650, for an oil change, battery, alignment and balance. So now Even though the alignment wasn't needed, I verbally stated on the phone to do the balance instead he said it was done anyway and I have to pay for it, then for some odd reason they decided to check my battery, why is that? This is unfair and deceptive practices, it doesn't take 4 hours for an oil change.
-
April 2023 by Paul Ewing
Walked in at 1pm today, front desk staff told me to wait while checking out another customer who happened to be sitting down. I waited 20 mins and the staff couldn't tell how long a wait it would be. No respect for the customers time. Poor service. Don't go here.Service: Tires
-
April 2023 by Mary Floyd
Randy at this Firestone was good customer service ?. Brought new tires for my truck.
-
April 2023 by Emily Foss
Expect to wait awhile as they are desperately understaffed but won’t say ‘no’ to any walk-in’s. Also make sure to double check what you are charged for. I was very ready to go and just paid, only to realize that after repairing two holes in the SAME tire, I was still charged twice for the single tire to be balanced.
