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August 2024 by brittany robinson
I will never waste my money here again!!!! Beware but you will see...
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July 2024 by DA MAn
Staff was nice and polite. Service was fast. I waited roughly an hour or so for a tire alignment. I didn't give 5stars because I asked for my grease fitting to be greased and I don't think they did them. I had attempted to grease the new parts and used red grease which I noticed was still on the fitting after they finished. Also the boots that held the grease was still collasped, further letting me know they didn't grease the fitting.
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June 2024 by Brittany G. Smith
No hassle, no long waiting, very friendly with children during process and quick feedback. I will always do business with them.
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June 2024 by Greg Kelly
EDITED: I was in Saturday to have an oil change with your service department. I had a coupon for 2 full synthetic changes for $120 I believe, and at first the acting service manager said it wouldn't apply because it takes semi synthetic oil. I brought up that my car takes fully synthetic oil, or that is what I preferred. She couldn't get the coupon to work. I looked up the oil part number from the invoice on the mopar site, and it said it was not compatible with my vehicle as it is not fully synthetic. I called and spoke to the acting service manager, as well as the parts manager. They were both very courteous. They said it was fully synthetic that was put in, but nothing that is in the documentation reflects this, or being told my car doesn't take fully synthetic initially when I know that it does. I just don't want this to cause any potential issues, and I wanted fully synthetic oil. I have kept the part number and screenshot from the mopar site, as well as the invoice with the same part number from the service department for my records that both say it's not compatible with my vehicle. Any response would be greatly appreciated, before this becomes a potential major issue. Emailed these to the service manager and haven't heard back yet. Tried to contact Mike, but was told he just left. Oil all over the hood as well. EDIT: the phone call did little to rectify the situation. Sent a pic of a box with the oil that was supposed to be used, and another of a backside of SOME box with the right part but couldn't explain the wrong part number on the invoice, at all. Andy seems to be a great service manager though. If you're ever in this situation of the right oil being in your car, there is a company called Blackstone Labs that will test it. I'm doing it now, and if it is not fully synthetic which I asked for. Man o man, This will turn into something. Couldn't use the coupon either, and no additional offers, or promotions we given after this unprofessional mishap. Might contact the FTC, and NCDOT which deals with these situations, as well as dealer fraud. Also, I was treated very passive aggressively when I went there to purchase a new vehicle, which I bought elsewhere. There are way more competitive dealerships, who treat you like they want your business. Basically none negotiable, but with the bloated inventory of 23 models, and the hornets which are a rebranding of an Alfa Romeo, as well as the EV's no one wants prices are dropping everywhere. Many dealers did this to themselves. Stellantis, and stealerships are killing CDJR
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June 2024 by Sean Lewis
Great service great salesman Howard they really go all out to help you out and get u into the vehicle you want
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April 2024 by Jerry Clark
I’ve owned my RAM 1500 for almost four years now, purchased new at Griffin CDJ. They’ve performed periodic service each time it was due, and I’ve always been satisfied with their performance. I appreciate their fast and friendly service!
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April 2024 by Susan Lear
Went in to have my oil changed and tires rotated. Quick and easy.
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March 2024 by ShyAnne Sellers
The owner ( Griffin ) was notified that the people at the body shop caused more damage to my vehicle that they were only supposed to do an estimate on. I then asked him to retrieve my keys and he replied MAYBE! I'm not pleased at all at this point
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March 2024 by Gary Payne
Great dealer. I recommend it to everyone. Just purchased my second truck from them and very satisfied.
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March 2024 by Brian Bridges
Service Advisor Clara is Awesome !!!!! Helpful and Knowledgeable of her Job. Her and the technician had me out with 15mins…
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February 2024 by TY HICKS
Great job, as always!
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February 2024 by Brandon Hogan
Had service done and was very professional
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February 2024 by Michael Heckert
I had very good service at Griffin Dodge jeep &Ram . You don’t need an appointment just drive up to the door and hunk your horn the door will open. Wile their service-sing you car you can go to the waiting room and have a free coffee or hot chocolate. They are great people.
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February 2024 by Keith Johnson
Other dealerships told me that I would never find a 2-door, 2024, Firecracker Red, Jeep Willys on any car lot. But only Mike Griffin, without hesitation, knowing it would take 4 months to build and deliver, was willing to order my dream car online from the factory, including factory updates via email to both of us regarding build progress. Delivery day was spectacular as Mike's entire staff celebrated the arrival of my "Li'l Red Willys." Thank-you, Mike, Chad and everyone for an exceptionally warm and personable car buying experience!
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February 2024 by Gregory Williams
Professional staff and quick service!
