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September 2024 by Diane White
The worse customer service ever!!!!! The office staff didn't follow through with a service request. I have never had this issue before. The technician "Delon" was very unprofessional and hung up on me. The repair was a joke. I can still see the area "repaired". I would not recommend using this company. When I tried to schedule a replacement, the customer service rep gave me a fictitious date and time. Had me waiting for something that was never scheduled!!! If I could give "0" stars, I would. Safelite Greenville, NC is the worse ever!!!
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September 2024 by Matthew Vick
I would not recommend Safelite from this interaction.
Do NOT use Safelite.
Technician broke the new windshield, said “I still need to collect your payment to use the warranty”, then shook my hand and said “someone will call you to schedule another appointment.” And pulled out of the driveway. ??
So we paid $300 to get the new one broken and be told to wait a week. Asked for a DM to call me and haven’t heard back. They have my money so now I’m not important. Terrible experience.
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August 2024 by Dave Hampton
It’s the repair that looks like it was never repaired. You can see the resin didn’t reach the end of the crack. Repair tech (David) complained about the company and his workload the whole time he was “fixing” our small crack. I guess I’ll just wait for the cooler weather to get the crack moving across the windshield.
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July 2024 by Anganese George
Fast, easy,
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July 2024 by Veronica Bottoms
My rearview mirror fell off cause it was so hot in my suv. I took it to safe lite and Jose fixed it in 20 minutes.
Excellent Customer Service, professional work and He made my day. It was stressful driving around with broken hanging mirror, but I was smiling and happy when I left. Good People!
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June 2024 by billy alphin
They get the job done
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June 2024 by Ryan Ainsley
Just had my windshield replaced by Jamie on my 1999 Mazda Miata. The entire process was fast and easy. I did not expect for it to only take about an hour to complete. Jamie was fantastic. He was highly professional and knew his stuff. I love having professional knowledgeable people work on my vehicle. The finish product looks great and is miles better than my old pitted and cracked window.
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June 2024 by Bob Dunn
Ordered wrong part drive 1.5 hrs one way
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May 2024 by Vaughn Smith
I hate the fact that you can't talk to a person on the phone when you call the listed number on the site. You are only allowed to enter your request on chat. I explored other options.
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May 2024 by Brady Hill
Decent staff and customer service.
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April 2024 by Sam Foster
Everyone was friendly and professional, after ordering the part they replaced my windshield in 1 hour. Great service!
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April 2024 by Kathy M
Very professional, timely, excellent service.
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April 2024 by Y. P.
Safelight texts you, and asks you to be there early...for what? I'm here 45 minutes after my appointment...no apology about wait time. When i checked in i wasn't warned there would be a long wait. Why don't they come to you anymore? I'll post again if I ever get my windshield repaired. ?
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March 2024 by Jeryl Ignacio
Received a follow up phone call from Safelite in regard to a quote I requested online. The customer representative answered all of my questions which led me to booking an appointment at this location the next day. Isaiah called the same day to confirm my appointment and answer any additional questions. Safelite does a great job of sending emails and texts about how to properly prepare for your appointment. When I arrived, they opened on time at 8AM and took my car in. Alexander, my technician, completed the work with no issues in a timely manner.
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March 2024 by Cornelius Perkins
Still haven't resolved my issue got a phone call from someone call dropped ,no one tried to call back customer service suck
