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July 2024 by ashley floyd
Thank you pirate auto care! They have fixed my car two different times (first time was to fix someone else’s mistake). Both times they have been great and willing to help me. This last time was complicated work for them but they never gave up on it for me. Fair price as compared to others.
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July 2024 by NoIdeaMedia
My experience has left me profoundly disheartened, and it’s with a heavy heart that I express this. While I recognize that errors can occur, the gravity of this situation is truly disconcerting.
In March 2024, I entrusted Pirate Auto Care with my vehicle for brake repairs. Initially, they replaced the brake pads on each front wheel and a caliper on the front driver's side. Subsequently, they also replaced the ABS module. Over the next three months, the completion of my car's repairs was repeatedly delayed due to parts availability, the mechanic's personal circumstances, and staffing changes.
When my car was finally ready, I arranged for my father to collect it due to my relocation to another county. Once we arrived home with my vehicle, he noticed a leak and warning lights for the ABS and brake fluid turned on shortly after. Suspecting a loose bleeder screw, I contacted Pirate Auto Care on June 24th, seeking a resolution. They offered to tow the car for inspection, but I declined, feeling uneasy about further delays and their handling of my car. I asked for some type of discount or reimbursement but I was declined due to them needing to see the vehicle themselves.
I took my car to another mechanic, who discovered that the newly installed caliper was damaged by incorrect brake pads, causing a brake fluid leak. Additionally, the brake pads on the passenger side were improperly fitted, rendering them ineffective. This oversight compromised my safety, and Pirate Auto Care's response lacked empathy and urgency. I am now considering my options for recourse and repair.
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May 2024 by M.R.C Enterprise
Was disappointed to find out that my daughters car needed 4spark plugs and they said it needed a motor and had low compression on cylinder and charged a 136.00 diagnostic fee.
I got it back home put plugs in and car is running fine.
At least you could have done was put spark plugs in it SMH!!
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April 2024 by Bee Street
Awesome service! I will recommend any owners of German cars to Pirates! I want be going anywhere else!
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January 2024 by daniel hayes
Pirate Auto Care is the best Mercedes Benz and BMW repair shop in Greenville NC. They have been servicing my cars for over 10 years. Say no to dealerships and take your car to Pirate Auto Care.
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January 2024 by sharonda lassiter
I bought a car from Pirate Auto like 2 years ago... so that same car was in a accident so it was totally lost. SO I went back to Pirate Auto November 2023 to buy a truck so tell me the same week that I Purchase the truck the Motor went out on the truck... now here it is a new month and year I still don't have my truck back and they have not look at my truck... Told me I can come pick it up and take it somewhere to get it fix... I will not buy a vehicle from them again... it going on 3 months now
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December 2023 by Jamie Heath
I took a used car I was considering purchasing here for a pre-purchase inspection. They told me everything looked good with the car and I paid around 100 bucks for them to look it over. 3 months later I realize I have been driving around with a missing lug nut on each wheel. This is very unsafe, a quick google search will show that a missing lug nut causes pressure on the other lug nut which causes them to loosen and the tire can fall off. This is something that should have been caught in the pre-purchase inspection and I'm wondering how good they even looked at the vehicle since they didn't catch this. This oversight could have killed me or my child.
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November 2023 by Jamie H.
I took a used car I was considering purchasing here for a pre-purchase inspection. They told me everything looked good with the car and I paid around 100 bucks for them to look it over. 3 months later I realize I have been driving around with a missing lug nut on each wheel. This is very unsafe, a quick google search will show that a missing lug nut causes pressure on the other lug nut which causes them to loosen and the tire can fall off. This is something that should have been caught in the pre-purchase inspection and I'm wondering how good they even looked at the vehicle since they didn't catch this. This oversight could have killed me or my child.
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September 2023 by Joyce Bazemore- Bright
Bad experience!
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September 2023 by Jesi Franklin
Highly recommend this place! Especially as a college student. I had been struggling to get my hybrid fixed due to dealership mechanics not picking up phones or not calling in my warranty. Pirate auto outshines dealerships by miles! They picked up every call right away, friendly and quick staff. I had a vague idea about what was wrong with the car but These guys solved the issue and found another unseen issue. Even made sure to communicate before working on the car more. They called in my warranty in a snap when others had told me they were always on "hold" for hours. Cheaper than dealership mechanics. If you have a unique car make sure to check these guys out first since they work on a variety of cars! It's been 1 week and my car is doing great.
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August 2023 by jane ross
They did a great job of fixing my vehicle even stayed late to finish it .Will definitely use them again and I appreciate all there hard work. Thanks for a job well done.Services: Electrical
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August 2023 by Alexis Guyton
I love this place so much. I'm from a small town and this place just reminds me of home. The people are nice and welcoming and they don't look at you funny when you know you've asked a dumb question. It's not much to look at but honestly those are the best places to go to. I'm making this place my #1 spot for auto care.
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May 2023 by Kamilah Harris
All around GREAT experience. They were professional, honest, upfront, patient, affordable, and fast! Very friendly people. I am extremely grateful to have found them and will be a returning customer, as needed of course.
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February 2023 by Neshella Hinton
After going through so many changes with other companies, pirates auto is hands down the best for insurance repairs, they repaired my car in timely matter and I’m overall happy with the service they provided, I’m always going to pirates auto for any future repairs.
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December 2022 by Brian House
I have a Mercedes-Benz SL 500 and they can fix anything on my car ..I wouldn't take it anywhere elseService: General repairs & maintenance
