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January 2024 by Shannon Wright
Excellent experience during initial contact and fair negotiation with sales team. Extremely bad experience during final signing of paperwork by business manager who was arrogant and used poor sales tactical response after I decided not to purchase the extended warranties which had me leaving the office disgusted to be treated that way for what should have been a few signatures and a celebration on getting a new vehicle. I give the 3 because what I typically think is the hard part of negotiating was straight forward and pretty painless. For this reason you should check them out and hopefully the general manager will do some retraining to improve how to present extended warranty information and how to respond appropriately if the customer chooses to decline it without making unfounded threats to customers that the TOYOTA vehicle they just purchased isn’t reliable.
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January 2024 by Valerie Pettway
I had an amazing experience dealing with East Carolina Chrysler and Dodge dealership. My sales person SHAWN went above and beyond to make sure that I was happy and content with all my needs met, and every one else was so nice and professional, explaining everything step-by-step I was so pleased with the service I received from this car dealership And I can’t say enough good things about my sales person SHAWN he was awesome. I could not be happier with my car purchase, and I definitely would do business again with this dealership.
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January 2024 by Sonya Hall
I have known the Davis’ for over 30 year and I have bought several car over the years and always have been treated professionally and valued. So when my son was ready to buy his first car, I knew I wanted him to get the same experience. Salesperson, Deanna; Brian Rogers, General Sales Manager; George Willis, Sr sales manager and owner, Chip Davis treated us so well! I would highly recommend this dealership to anyone!
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January 2024 by Kayla Grady
Taylor and Brian made buying a car a wonderful experience! Taylor was able to show all the details on the Jeep to make me fall in love! I recommend checking out East Carolina CDJR for your vehicle needs, the whole team is amazing!
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January 2024 by Kristi Lynn Vena
The experience was good. I wish there was less “haggling”. Interest rates are terribly high right now and that alone would have kept me from buying. Thankfully, I have good credit and they were able to get a lower rate. The Jeep is beautiful and I’m excited to have it. Everyone we dealt with was very nice and easy to get along with. I loved the note at the end after going back and forth for a while about my trade in…. you win….?
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January 2024 by Mark Dickens
Salesman was excellent. He didn't stop till he was able to work a deal. He was very courteous and very cordial. The sales manager was awesome as well. I would highly recommend East Carolina Dodge to anyone.
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January 2024 by Catherine Cabungcal
Earl (salesman) was very professional, friendly and kind. He made sure that he answered everything we needed to know about the vehicle and continued to show care even after the purchase! 10/10 for his outstanding service. He represented the dealership very well.
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November 2023 by Thomas Paul
These guys from top to bottom were awesome. From Earl the salesman, to Brian the general Sales manger, to Chip Davis the owner. Absolutely the best people to deal with if you need a new car or truck. Definitely will come back to buy my wife a new Jeep Wagoner!
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November 2023 by Presley Surratt
Very good dealership. I've bought 4 vehicles there. Brian is straight up.I have very good relationship with Ken in service. RAM is a fantastic truck. They did lift and tire fitting on Renegade. Great results.
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October 2023 by Jason Brooks
East Carolina Chrysler Dodge Jeep Fiat, is a great dealership to buy a vehicle from. I called and spoke to Ashton before traveling there from Virginia. Ashton was amazing! He was very knowledgeable and courteous. He and the entire East Carolina team worked hard and diligently to get me into the Ram truck I wanted. They gave me a more than fair deal on my trade-in. There was never a moment I felt pressured and they went out of their way to make my long trip a successful one. After just a few hours, I was on my way back to Virginia in my amazing Ram truck! I highly recommend this dealership.
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October 2023 by Kristen Wilson
From start to finish was great. Charlene made my experience easy and wonderful.I’m giving 3 stars due to the service department. Barely 45 days into having the car, haven’t even made my first monthly payment and both of my batteries went out. I had to dish out almost $300. The service manager wouldn’t pay for both batteries. Basically saying they can’t predict when they go out. 45 days into having the car and I’m paying for something that should’ve been checked prior to me driving off the lot.
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October 2023 by Thomas Thielen
A pleasant, low-pressure experience. DJ helped my wife test-drive and zero in on the new vehicle she was looking for, staying in touch through the ordering and delivery process, answering questions and coordinating our order.When "new car day" rolled around, DJ unfortunately had a crisis that drew him away from work, but KJ stepped in and helped us finalize the deal, continuing the great customer service we had come to expect. Highly recommend!
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October 2023 by Kris Dotson
Over the years our vehicle has has different service needs. David and his service department has always been helpful, knowledgeable and did things in a timely manner, while keeping us informed. When looking and deciding where to shop for a vehicle, we figured if the sales department is half a good as service department, we should be in good hands. Last Saturday we met Zack and we test drove a couple vehicles deciding which 1 we liked. Zack introduced us to Brian and his sales team. We came together on a price and we we'rethem introduced to Tony and Mike to finish out the financial end of the deal. Long story short, we had our 19 year old daughter believing she was picking up her trade in jeep wrangler when Zack drives around with a new grand Cherokee with a bow on it he had purchased. The look and tears on her face was worth more than any monetary value. PRICELESS. Thank you sincerely east carolina team.
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September 2023 by Fred Clingenpeel
Great experience! Everyone was professional and pleasant. No haggling. The initial presentation seemed fair for both parties. It seemed that they made a fair profit and I got a great new vehicle!
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September 2023 by bridget james
Was a great experience buying my Rubicon jeep! Didn't expect to see it and buy it today...the sales rep...Shawn AKA Raymond!... was definitely fun and helpful and a pleasure to deal with ...thank you
