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September 2024 by Juliana Barbiana
AWESOME SERVICE GOT ME APPROVED WITH DREAM CAR Low payments & mileage ! Go see EMMANUEL VILLANUVA !!
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September 2024 by Kwari Hart
One of Best. Had me in a vehicle in under 45mins approved and all. Come see Emmanuel @ Doug Henry
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September 2024 by Jerry Davis
Purchased a 2022 Challenger and the customer service was awesome!; thank you Brianna, thank you ?
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September 2024 by Staton Dytiona
Juwan Stanley was Great AND BLAKE FLYYYYYY ✅
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September 2024 by Tanya L. Casper
Everyone was outstanding and we will be back. We’ll see friends over!
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September 2024 by Varyssa Henderson
I purchased a car from your dealership less than two weeks ago, and within the first week, the driver side door handle stopped working. I now have to roll down the window, open the door from the outside, roll the window back up, and then turn off the car—an inconvenience that is truly unacceptable with having the car less than week on Monday when this occurred.
When I initially noticed the issue, I immediately contacted Henry, who sold me the car. After inspecting the car, Henry quickly concluded that I must have broken the door handle by pulling too hard, despite my careful handling of the vehicle. His dismissive attitude left me feeling unheard and gaslighted, especially when I repeatedly mentioned that I did not believe I caused the damage.
To ensure the issue was not my fault, I took the car to a repair shop, where they informed me that the door handle was completely worn down and that it was unlikely I could have caused the problem on my own. When I relayed this information to Henry, he disregarded it, claiming “I don’t care. They’re not us.” I feel that was incredibly dismissing and made it seem like the repair shop folks don’t know that they’re doing. He made similar remarks when I told him what Advance Auto said as well. The place he sent me to because they do a great job of assisting customers….which they did an amazing job at helping me.
At this point, it’s not about who is responsible for the damage. The real issue is that I’ve had the car for less than two weeks, and something as simple as a $20-$35 fix is being avoided. While I’ve accepted that I may need to pay for the repair, the level of customer service I’ve received from your dealership has been disappointing.
Henry has repeatedly mentioned that this is a “small fix.” If that’s the case, I believe the dealership should be willing to assist with this repair, especially since the issue arose so soon after my purchase. My experience with your dealership so far has left me frustrated and disappointed. At this point, I wish I had looked elsewhere for a car or a had a different sales man willing to actually listen to me.
Edit; There was a previous review but this cancelled out the other one?? Idk. But this is an updated review as of a week and two days later.
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September 2024 by Daniel Faulkner
Thank you Emmanuel
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August 2024 by Kristine Faith Caragayan
Thanks for the outstanding service.
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August 2024 by Tyler Hill
Mr. Henry changed my life. The whole staff was excellent, caring, and helpful. My parents trust them and now so do I. Thank you so much Mr. Henry.
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August 2024 by julian peña jr
car broke down not even 3 months after buying it!!! took it to them and said they couldn’t do anything about it.
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August 2024 by Paul Daugherty
Great experience. Everyone was professional and kept the experience quick.
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August 2024 by Angel Koonce
John Stanley great ?
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August 2024 by Val Orozco
Excellent service, super friendly and helped me a lot ✨️ ?
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August 2024 by PAMELA GRANTHAM
Big thanks to Heather for her kindness and good customer service!! Thank you for working in the spirit of excellence.
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August 2024 by Jahrese “HPJaheala” Davinci
❤️❤️❤️I had an amazing experience here.THANK YOU ‼️
