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January 2024 by Ariel Everett
The rudest bank I’ve had to deal with. The lady with blonde locs is rude and likes to talk junk to customers. The manager Ryan and the lady talk about me like I couldn’t hear them. The manager Ryan was laughing in front of my face while the lady with locs was discussing me. They’re very unprofessional and I will be closing my account.
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December 2023 by Sheritza howell
I went to the arm to get 60 out and the machine did not give me my money but it took it out of my account. When I went to the bank they did nothing but give me the run around telling me they could not do anything about it. They stole $60 of my money and did not care. They are sorry and need to lose all the business they have.
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October 2023 by A. Wood
The Greenville Blvd. location is the most efficient and friendly service I have experienced in all my years of banking with BOA. I have had to stop in for a few different services and they are always greeting me at the door and making sure I am being taken care of right away. Thank you to the entire staff!
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September 2023 by JONA APRIL
I just came to Bank of America branch near us and there was this fine lady who helped us open our accounts from savings, CC and checking. Her name is Dali. She made everything fast and easy for us even if we are just new in America. She had been so helpful and friendly. I thank God I came across Miss Dali today. ? ??
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July 2023 by Tiffinie P.
this is bullshit. my account is being closed bc of a fraud check . I have money in my account and can't touch it until August bc they are playing with me. all I want is my money so I can close my account. DONT OPEN AN ACCOUNT WITH THEM
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April 2023 by ALex O'Blivion
This was the first bank I ever had an account with, back in 2002. Since then, I've been around and tried pretty much every other bank all up and down the east coast, and for better or worse, I've found Bank of America to be the most universal. Wherever you are, you're probably physically closer to a Bank of America location than any other bank. It matters when you travel as frequently as I do. The ATM situation can seem a little bit annoying at first, but they actually have another one around back of the place, so keep that in mind. I'm glad that this branch is still here. Thanks, Bank of America.
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February 2023 by Leslie May
Been trying to get a live person very bad customer service I don’t recommend this bank for nothing
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January 2023 by Casey Lunkley
I had to come in to close an account and had to wait 3 hours for the next appointment. Ayelen has no idea what she's doing and had to refer me to corporate to get it closed, who did it on the phone in about two minutes without the attitude that I got from Ayelen.I would avoid this branch if at all possible.
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January 2023 by Christopher Foster
Absolutely the worse bank I’ve ever dealt with I was with union bank and they got bought out I came here a month ago and I’ll never return again dumbest policies always charging for something not friendly my business and my personal accounts are out the door don’t ever go here..they are nothing but a money laundering scheme
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May 2022 by Ny'Asia Smith
They should make Cecilia Medina the manager instead of whoever they have “running” things. I walked in and waited 15-25 minutes just to cash a check and Cecilia was the only representative out the 5 on the floor and who know knows how many employees were in the building. She was also training one other person and was very pleasant when I approached her. She was the only one working to get the line of 3, which then turned into 7/8 by the time I got up there, all because the associates were apparently assigned other tasks.
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May 2022 by Manda M
This has to be the worst bank in Pitt county! Maybe the state! LONG wait times anytime of day, inside & drive thru IF you can get in before they close at 4:00. Thank goodness I only have a credit card with BOA, I couldn't image giving them my money to take care of.
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December 2021 by Erin Smithwick Bell
Take your money home and put it in a box under your bed - your life will be much easier that way!! Incompetent is the first word that comes to mind with this place, slow would be the next and infuriating would be another. There is ONE person who works in this branch that is intelligent, customer-centered and works very hard and that's Cecelia, the rest are just useless! One person can't do it all though, so take your business and money somewhere else!
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October 2021 by D. G.
When you pull up this bank, it says "closed" even though I was in line while doing this review. It "should say closed" because it's so very hard to believe that this financial institution is open for business. I watched the teller "peck" in each check info at a pace less than a fourth graders speed. I love beautiful nails like a lot of females, but when you don't have any proficiency because of nail length (I'm hoping that was the problem), you need to let them go or someone decide for you. There are always cars wrapped around the building. You can't blame everything in COVID. Something is terribly wrong at this branch and with corporate for this to be their new norm. Terribly wrong.
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October 2021 by E. Waters
Take your money home and put it in a box under your bed - your life will be much easier that way!! Incompetent is the first word that comes to mind with this place, slow would be the next and infuriating would be another. There is ONE person who works in this branch that is intelligent, customer-centered and works very hard and that's Cecelia, the rest are just useless! One person can't do it all though, so take your business and money somewhere else!
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September 2021 by Erin Waters
Take your money home and put it in a box under your bed - your life will be much easier that way!! Incompetent is the first word that comes to mind with this place, slow would be the next and infuriating would be another. There is ONE person who works in this branch that is intelligent, customer-centered and works very hard and that's Cecelia, the rest are just useless! One person can't do it all though, so take your business and money somewhere else!
