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March 2024 by Aimee Smolik
I ordered three items - enough to receive free shipping. Two pairs of shorts in one bag, one pair of jeans in another. Shorts needed to be returned, jeans needed to be exchanged. Transacting this online was extremely confusing as the bags had to be done separately. I ended up calling customer service. (Policy is they had to be mailed back, not taken to a store.) I am being charged a $7.99 shipping fee for the return of the two shorts and was told that the exchange may take longer than expected. I must say I was very surprised at the beginning of this process that the recorded message - "we will not tolerate abusive behavior". Wow! That says more about the company than the customer! The connection was bad, the process was not easy and it was frustrating. Customer service rep was very patient but I'm guessing I'm not the only one who has felt this way. She said that working through this would make it easier next time. There will be no "next time". I will never order another Wranger product. Be forewarned before you buy online. Cross your fingers that everything fits when your order arrives.
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March 2024 by Robert Tingle
The Wrangler Performance Zip Cargo Straight Fit might last a year before the seams, especially in the pockets, begin to unravel.
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March 2024 by pritama kundu
Good place to work at
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February 2024 by Randy Albertson
poor return policy, ordered ! pair of cotton blend shorts, received shorts with NO COTTON in them, also 2 pairs of jeans , I did not care at all for the color. Returned as their customer service instructed (which I had to pay for return shipping) When I finally received my credit(waited weeks) they did not credit full amount. I notified them via email at least twice NO RESPONSE. Products were not as represented and unfaithful return policy. NO MORE WRANGLER PRODUCTS FOR ME ! Also cut back on beltloop count from 7 to 5. Must be way to MAXIMIZE their profits on the backs of the people who keep them employed. They think people won't notice and forget about the way the pants used to fit. Most likely some lost soles will never notice. Gotta love corporate big wigs fattening up their bonuses............
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October 2023 by Kayla Gates
Good luck trying to get in touch with anyone to check the status of an order. Order was placed on the 13th with no update on account. Sent an email to customer service on the 23rd and have not heard back.
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October 2023 by google account
no longer made in America!they manufacture everything in other countries!this company makes millions of profit a year but refuses to make stuff in the usa!buy USA made and stop supporting other countries and sending our money to other countries!
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May 2023 by Bruce Pittman
Awesome people and dyno.ite place ?
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March 2022 by Matt Oplinger
I ordered two pairs of shorts about a month ago but haven't received them as of yet. When I went to their website I noticed that it said the item had not been shipped. I called customer service and they said they had to get with their supervisor and that they would call me the next day. I waited for a call but never got a response. I ended up calling them to get multiple answers on why I didn't receive my items nor received a phone call from a supervisor. My item had been canceled but they hadn't notified me about it, their website doesn't display cancellations nor did I receive an email. Very unprofessional and disappointing. I'll be taking my business elsewhere.
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September 2021 by Google user
I ordered two pairs of shorts about a month ago but haven't received them as of yet. When I went to their website I noticed that it said the item had not been shipped. I called customer service and they said they had to get with their supervisor and that they would call me the next day. I waited for a call but never got a response. I ended up calling them to get multiple answers on why I didn't receive my items nor received a phone call from a supervisor. My item had been canceled but they hadn't notified me about it, their website doesn't display cancellations nor did I receive an email. Very unprofessional and disappointing. I'll be taking my business elsewhere.
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March 2021 by Steven Gitis
Great products, great people, great place to work.
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March 2021 by P. A LeGrande
A lot of parking space.
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July 2020 by Scott S
Very Disappointing Customer Service!!!Very sad the way that the Consumers Relations person relates to the public. It is a shame that they only give one way to contact them too.I think that the following speaks for its self.Original EmailEmail Address: scottIssue Type: emailMessage:Hello, I have been wearing Wrangler products for at least 50 years of my 53 year life. Last year I found the greatest pants that I ever owned while shopping at Walmart. They are the NW780BL. I am having problems finding them in my size now and the 10 pair that I own are in need of replacement. I am looking for them in a 42W X 32L. or even a 34L Can you tell me when these will be available again or a retailer that might have stock in them or a replacement with the same exact material? Another product? Do you have another pant that is like this in every way other than the fit in the calf? These are a bit too tight in the calf for my liking and was wondering what you had in the same exact material a similar fit other than the calf? Thank you in advance for your response. ScottReply to ConsumerSent From: Vickie on 09/11/2019 09:06:29 AMSent To: ScottDear Scott:Thank you for your letter regarding our products. We are very sorry to hear that you are not completely satisfied with one of our products. We value our customers and we strive for full customer satisfaction.Each item that we manufacture carries a one-year warranty, which covers actual defects in materials or workmanship. Our warranty is a statement of our company's continuing commitment to high standards of quality. In order to aid in our quality control efforts, we would like you to return the garment in question for inspection and analysis. If you purchased your items outside the United States, please return your garments to the store in which you made your purchase.Please send us your complete physical address and phone number and we will be glad to email you a link to access a free FedEx shipping label to return your garments.If the garment is found to be defective under the terms of our one-year warranty, it will be replaced or you will be refunded with a letter of explanation. All returned garments must be recently laundered and free of any foreign matter. Soiled garments will not be processed. You will hear back from us regarding a refund or product replacement within 4 to 6 weeks from the receipt of your garment.Thank you for allowing us to insure that your customer experience is a positive one.Best regards,VickieConsumer RelationsMonday-Friday 8am-6pm ESTSent From: ScottThis is a terrible response that has nothing to do with my original question. I was asking about availability of a product or similar products. Receiving a form letter that does not even pertain to the subject of my email is just poor customer service. I am very disappointed by this. Come in Wrangler, you can do a lot better. ScottDear Scott:We apologize for the error. You stated that the legs were tighter. We misunderstood that to be a complaint.At this time, we do not have size 42:32 available for any of the colors of style NW780. We will be receiving more inventory. You may use the red 'Notify me when available' button to be notified of the color and size you want.Best regards,VickieReply from ConsumerSent From: ScottThis is still a disappointing response. Where you noticed that I was mentioning that I was looking for something for a looser fit in the legs, you completely slipped over the fact that I was asking what other pants you had in the same material and a possible different fit. It is becoming frustrating that Wrangler does not seem to want to address questions from their customers. I'm sorry that I seem to be wasting your time as you apparently have more pressing issues than to respond and help a long time customer. ScottDear Scott:We apologize that you feel we are not responding to your question. Here is a link to items that are similar to the NW780 style that is a relaxed fit.Best regards,VickieConsumer Relations
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July 2020 by David Miller
Hey Wrangler, I don't have Twitter or Facebook but I wanted to comment on your cargo pants after buying a couple of pair since it is obvious that none of your designers wear them. My eight inch tablet bounces against kneecap and needs to be moved up a bit and my wallet sits right under my butt bone and needs to be moved out a bit. I just ordered a half a dozen St John's, but maybe try them again next year, good luck!
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July 2019 by Wendy Jay
Friendly staff, lovely atmosphere. I was treated with respect when I interviewed. I did not get the job, but would apply again if opportunity presented itself.
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July 2018 by Dale Coleman
A very beautiful building where the Wrangler executive work
