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May 2024 by Franko Gio Castillo
Excellent service department, tvey always go the xtra mile to achieve their goal, providing agreat atmosphere.
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May 2024 by Ruth Carmichael
Everyone was prompt and efficient in handling my issues. The reception was busy & full. However, the advisors were assisting customers in a quick, professional manner.
I really loved the tech video that details MY vehicles' exact issues & allows the customer to know the exact work required.
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May 2024 by Venkatesh Rajavetrivel
Jeffrey Plyler helped me with the service guidance today. He was so kind and helpful in explaining everything so detailed. I have never seen any service assistance this much helpful so far. He is gem for their team. Thank you, Jeffrey.
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May 2024 by Anthony Scales
Service is mostly efficient and the waiting area is good. Only drawback is the high cost of some services and the service writers ALWAYS recommend you need additional expensive unnecessary services.
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April 2024 by Michael Sage
I was driving my 2013 Prius a few days ago when all of sudden the dash lit up with at least 5 or 6 different warning lights and the hybrid system stopped functioning, so I was stuck driving in failsafe mode. I used Dr Prius to get the codes and found that for my Prius there was an extended warranty on the affected part (the hybrid inverter). I didn’t purchase my Prius at Rice but I called and explained the situation and they let me set an appointment. When I arrived, Farah was extremely helpful and within a short time, I learned the part would be replaced for free under the extended warranty. There was no hassle, runaround, etc. it went as smoothly as I could have ever hoped for so we will definitely be back in the future when we are looking for a newer vehicle.
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February 2024 by Shaun Scales
These guys are awesome. Had me in a new whip in no time. Go see Harold Sockrite, he’s such a good car salesman
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February 2024 by GAMALIEL MIEL
Coming to Rice Toyota since 2018 with I buy the highlander,they doing great job
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January 2024 by Gerald B.
Low pressure environmental, fair prices, willing to negotiate. First class service with a smile
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January 2024 by Jean Hough
I had a 12pm appointment for an oil change. I left at 3pm. Evidently, making an appointment doesn't help you get in and out any faster. I also waited an extra 30 minutes because no one told me everything was done through messages by phone. I had not been in for service in a while and was not made aware of the changes. My service person did not inform me that everything was done through messages on the phone when I arrived. I was very disappointed, especially since I have been a customer for over 30 years.
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January 2024 by Mohammed Musa
Rice Toyota's service center is top-notch! From prompt and friendly staff to efficient maintenance, they consistently deliver excellent service. Trustworthy and skilled, making car care a breeze. Five stars without hesitation!
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January 2024 by Romi J.
BUYER BEWARE. This was the absolute worst car dealership experience I have ever had! I would give negative reviews if I could.DO NOT trust this dealership. If you read the recent reviews, you will find many negative ones, which makes me question their 4,000 5-star reviews. We intended to purchase a Land Cruiser from this dealership and trade in our Porsche, which was recently paid off. We were simply waiting for the title of the Porsche to arrive so we could finalize the deal. The dealership, and Lou Gonzalez in particular, assured us with verbal and written promises that we could purchase the Land Cruiser immediately while waiting for the title, and once we received the title, they would then take the Porsche from us.However, when we got the title and they came to pick up the vehicle, the paperwork reflected $2,000.00 less than the agreed-upon price. We tried calling them to ask for an explanation regarding the reduced purchase price. This was 5 days ago. Since then, the sales team, upper management, and everyone involved have ignored our calls, voicemails, and emails.The only person I was able to reach was Leah, the customer service manager. She inquired about what would make us happy. I responded that we just wanted them to honor the original deal or, at the very least, communicate and explain why the offer for the Porsche was $2,000 less. She mentioned that upper management would get back to me either that day or the following morning. Yet, I received no calls. After calling again, leaving voicemails, and receiving no responses, I emailed Leah, who eventually replied, stating that they would not be taking in the Porsche after all.In essence, we trusted them and purchased the Land Cruiser based on their word that they would honor our deal. Once they had the Land Cruiser off their lot, they showed no interest in honoring the deal or even maintaining communication with us as customers. Lesson learned. Buyers beware!.UPDATE: they responded to my google review saying they are reaching out to offer several solutions, and I can assure you they have not reached out. And the only options they ever presented to me till date is to either return the Land Cruiser but lose thousands in the taxes and fees paid, which will not be refunded; or to try to trade-in the Porsche elsewhere. Again, lies, failure to honor promises made, all around shadiness and bad faith. I just do not expect this from a Toyota dealership.
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January 2024 by Steve F.
Had an issue with the wipers. Camry 2018. I tried all day to find a fuse or relay to repair. When I got the car back the repair was made sure. Only problem was the struts that hold open the hood were no longer functioning. I don't know how you could screw that up. I only know in the few times I opened the hood myself when trying to repair wipers the sturts were functioning properly. I've never had an issue with this. I guess the mechacic neglected to report this. They would not call back when I tried to get in touch with them. I took the car back and the helpful service man told me the struts wouls cost over $100 per. I don't know if that included instalation. When I took the car back I knew they solution could be , either we will take care of that or buzz off. I've been told never trust the untrusting. I shal find a reasonably priced soultion.
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December 2023 by Kasey Morse
Easy experience. In and out quickly.
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December 2023 by Charles M
Purchasing a new vehicle went smoothly. Jacob Nigh spent plenty of time going through the options and was very knowledgeable about the vehicles.
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December 2023 by Ashley M.
Thank you Chelsey! I arrived at the dealership and everyone was happy to help me! Customer service is excellent and Chelsey gave me a link to see the video of my car being serviced! Kindness and customer service are lacking in the world today but Toyota of Greensboro has the best employees. From the first call to the service center, to my exit afterward, y'all are unprecedented!
