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December 2023 by Ashley M.
Thank you Chelsey! I arrived at the dealership and everyone was happy to help me! Customer service is excellent and Chelsey gave me a link to see the video of my car being serviced! Kindness and customer service are lacking in the world today but Toyota of Greensboro has the best employees. From the first call to the service center, to my exit afterward, y'all are unprecedented!
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December 2023 by Steven Adelman
I worked with Carl Saconn to purchase our second Toyota. It was a super experience, no pressure, great price and a very friendly support staff.Thanks Carl and Mark. We are enjoying the new Tacoma and will be recommending you all to others.
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November 2023 by Carole M.
Toyota of Greensboro just gets better and better! Shout outs to Ben in service, and to Sam LaFrance in sales. Sam is knowledgeable, helpful, friendly, and patient. The entire experience was terrific. Thank you Sam!
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October 2023 by Raegan Dalbo
Carl was fabulous! Great help and price
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September 2023 by Kayla H.
It was time to trade in my old car and upgrade to something newer. After a lot of research I decided I wanted a Toyota and I visited Toyota of Greensboro. I met with one of their salesmen, Dylan, and I test drove several cars and was able to decide on exactly what I was looking for. I ended up looking for a few months and Dylan was super helpful the entire time. He was very responsive and genuine throughout the process. Finally a car that had exactly what I was looking for became available and that was it. The buying process was very easy and overall a smooth process. I absolutely love my new car and would recommend buying from Toyota of Greensboro.
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September 2023 by Hanaa K.
I'm torn. They're either really on point or a disaster. I'm here for an oil change with an appointment... so why is there a 3 hour wait? They called me to schedule the appointment...Why take walk ins to make the scheduled customers wait? I don't get it. They changed systems and don't have all my service records or anything saying I bought my tires here except the paperwork I have. They were supposed to notate it in my file but I'm having to bring it out to show them so they don't charge me for a tire rotation.
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September 2023 by Jeff G.
Bought a new truck from them (the 5th car I had bought from them). After the warranty expired, I brought it in for an inspection. They failed the tires so that I would buy a new set. There were less than 40,000 miles on the original tires! Service department constantly up sells and is slow to process vehicles. Avoid them at all costs.
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September 2023 by Jill F.
Brought in my 2015 Toyota Corolla to get serviced on September 4, 2023. My car was making a noise and I took it in. I was told I needed multiple repairs. The noise was a front stabilizer link assembly that was bad and the ball joints needed replaced. I told them if that was the case I wanted a wheel alignment after the new stabilizer and ballJoints were installed. Also I was told I needed new coolant my car had 106,042 miles on it. I was also told I needed to resurface rotors and get new front brakes on my car, my battery was in the yellow, (actual cold cranking amps 556) and factory cold cranking amps was 640. I agreed to everything except the battery. Repairs were $1,713.15. When I went to pick up my car I was told that one ball joint was damaged and they didn't have anymore so they put on the stabilizer link assembly and did the wheel alignment and all other services I would have to come back to replace ball joints. I told service rep I wanted another wheel alignment at no charge because the alignment needed to be done after the ball joints were replaced. I was told if it needs one it will get one. I said it will need one after ball joints are put on and I want to make sure that gets done. They said ok. I paid and made an appt for Sept 9th.I go back Sept 9th and I said I'm just about due for a tire rotation, oil change and spark plugs can I add that to getting the ball joints replaced. They said sure. The bill was $1,198.98. I pick up car and I see the wheel alignment is not on the receipt. I was told the alignment was redone but not itemized or charged on the receipt. I asked for it to be put in writing that the wheel alignment was done. They would not put it in writing. They pulled the car around and I checked to see if the tires had been rotated, they had not. I put little stickers that said driver front, driver rear, passenger front, passenger rear. I said the car tires were not rotated. I showed them the stickers. They said they would take it around and get that taken care of. I asked to speak with the service manager and was told they were not available. I said I should not have to pay for the rotation ($19.95) because it was not actually done and I also wanted to talk to service manager about the wheel alignment issue. No one came out. They brought car back around and I don't know if the tires actually got rotated or they just moved the stickers. The (coolant) was very low. If it got replaced it needed to be filled properly. I do not know if they actually performed this service or I just got charged. I checked the oil and it wasn't almost clear like it usually is after new oil change it also wasn't coating dipstick completely. Did the oil get changed? I allegedly had spark plugs changed but how do I know that was actually done or that new ball joints were put on? To add to this situation I compare the multipoint inspection paper on the back of each receipt and on first paper 9/423 it says both front and rear brakes are in yellow and battery is in yellow.l, and the fuel lines and connections, vapor vent system,(damage, leaks, corrosion are in the red) On second multipoint inspection paper 9/9/23 it says front and rear brakes are in green (I only got front replaced) battery is in green (good) but doesn't show the actual vs factory cold cranking amps. That spot is blank. It also says fuel lines and connections, vapor vent system (damage, leaks, corrosion) is in the green. My question is are these reports for the same car? How can "issues go from red to green" or from yellow to green? Without being "fixed"! After getting home same day (Saturday Sept 9th) I called Toyota and asked to speak to a service manager and they said their wasn't one available but they would have them call me back. I asked for a name and number but they would not provide one. Around 4:30 pm I got a call it was from someone at Toyota and they wanted to know what issues I had. I told them and they said they would try and get manager on phone to please hold. They came back on the line and sa
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August 2023 by Wan P.
Made appointment for 12:50 pm and dropped it off at 12:40 pm. The person told me that it'll take about 4 hours. I called back at 4:50 pm and they'll get started on it now. They would only run diagnostics and the repairs will be another day. What's the use of an scheduled appointment? I got my car back without anything done. Anyone know a good mechanic?
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April 2023 by Jennifer B.
Can't complain about the service I receive for my routine oil changes. They generally offer some percentage off with a coupon, so just make sure to check the service specials. Love the fact they offer free Uber service to work vs. a shuttle service so that way you're not having to wait on a shuttle to drop off all passengers. I interacted with Farah, and she was amazing. Definitely was a pleasant experience versus others I've interacted with in the past.
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March 2023 by Seth Wyatt
Ask for Laura. Amazing salesperson. Bought my Tundra there and love it. Straight forward person, very nice to work with.
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February 2023 by Zay M.
I stopped by here around 8:35am to get an oil change. I didn't have an appointment and was honestly hesitant to even come here due to previous negative experiences and lies regarding what was needed. However, I'm going out of town in a couple days and today was the only time I had available to get a needed oil change. While In the line, Deneatra was my service advisor. I was told that it would about an hour wait, which is typically, so issue. I went in the waiting room and they had competed their remodel from the last time I was here. They have a room where you can buy Toyota gear. I also noticed they got rid of the high tables. You used to be able to see the service center where the technicians worked on your car. However, they covered the window so that you aren't able to do that anymore. They have two large screens where you can search and find the vehicle you want. It's called SmartPath for "car buying on your own terms"At 9:15am, I received video of my car after service completed. Deneatra, came out shortly. They recommended filters be changed, which I did end up going ahead and getting done, even though the price was ridiculous... Ugh. They also recommended other services, some that I already gotten done 15K miles ago somewhere else. Specifically, they noted a brake fluid flush is needed because fluid is looking dark and water can get into it and erode lines. It said it was recommended every 30-40K miles... if I just got it done 15K miles ago, it wouldn't be time yet... At 9:37am, I received a text that my service was complete. The total was $169... and just wow. $66 for oil change, $43 for cabin air filter, $35 for engine sit filter, and $15 for environmental compliance. Deneatra came and got me at 9:39am. I paid my invoice with her and looked at my paperwork for the multi inspection. She did tell me my alignment was in the yellow and recommended I get it at my next appointment. She told me it would be a little over $100. What I found really funny was that the at my last service, I was in the read for brake lining but this time I'm in yellow... and I didn't have any brake work done. I dislike the lack of consistency and honesty on what TRULY needs to be done. When I come to a dealership to spend my money, I don't expect or want to be lied to about what I need just for y'all to make money. That's not how you get or keep customers. Overall, this experience was pleasurable but I still remain hesitant about what they say "needs" to be done. I will always get a second opinion elsewhere first. My experience with Deneatra is the only reason why I could return. Deneatra was extremely friendly, open, and honest... truly a great advisor!
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September 2022 by Lisa Crockett
Bought a new Toyota from them 2 Toyota 4 Runners between 30 year span
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September 2022 by Mike B.
Wow! Fantastic service experience. We are Toyota fans and both of our vehicles are Toyota. My wife recently had a service experience at the dealership in Winston-Salem and wasn't impressed so now that she is working in Greensboro it makes more sense for her to utilize Rice Toyota. She was able to make her warranty related oil change, tire rotation appointment online and select the best/time for her. She noticed when she made her appointment that it mentioned they offered an Uber ride if needed. We've been to service appointments in Oregon, Nevada and North Carolina and never before have seen this complimentary service. Very impressed. She arrived at 8:30am on a weekday and there were lots of cars in the service appointment line but the dealership employees were out with their tablets getting people checked in and it appeared to be an organized process. Her service advisor was friendly and efficient and got her checked in and an Uber ordered to get her to work all from the tablet. She was provided text updates and even a video of the service person working on her car. She caught a ride from a colleague when she picked her car up and the service advisor met her and had the car brought out. Very very impressed with our experience and we will not hesitate to return for any service work and for any new Toyota vehicles in our future as well
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August 2021 by Bryan Kospender
Why can't I order parts on the website?
