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August 2024 by Lauryn Young
DO NOT LIVE HERE ….from day one this place has been terrible. Do not be fooled like I was by the look of this place because it’s a catfish. One when me and my friend moved in our apartment the door knob was loose and hanging off. The furniture was beat up and old, and my friend got booted the first night there. Two my roommate found bed bug shells in her bed and we later found out from THEIR orkin pest control that the tenants before us had an active infestation. They took the mattress out but LEFT us the same frame. And when they got her a new mattress and frame they just left the new mattress outside near the old mattress instead of bringing it in. We then had to get our place fumigated and when we asked to be moved they informed us we’d have to pay even though the reason we wanted to move was because of the bugs. The bugs in general here are crazy the roaches and water bugs walk around like they are loose dogs. THE FRUIT FLIES ARE AWFUL. The vendors they hire are absolutely careless and reckless. They drank and ate my stuff. My alcohol was even consumed as well as my daiquiri mix. I’ll give it to them that the reserve did pay me for the stuff the vendors messed up, but still. They moved our stuff around and even left our kitchen mat outside. The vendors even turned our refrigerator off for two days and didn’t tell us while doing whatever repairs. They also put our food on the floor that we had on top of the fridge and didn’t communicate at all. Be warned they will give you the bare minimum notice when coming to do “maintenance” or repairs. They don’t come when they say they will and almost always come a completely different day, or not all all. Oh and let me not forget how there was a mold outbreak in my apartment and I lost 300 dollars in clothing and had to throw away almost all my furniture. When I asked for compensation because I paid renters insurance the property manager named Jerrmiah at the time told me I couldn’t because this was considered a “natural disaster”. So please get your own insurance if you live here . Mind you I had the ac system on the correct setting they said to have it on while away and at home. I was there for two years and I would never do it again. They have a 2.5 for a reason do not send your child, cousin, sister, brother , or anyone here.
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August 2024 by Jade Good Lee
My package was stolen! As a resident of this establishment, I am extremely upset with how the management handles certain situations. After they were made aware that my package was delivered, they tried to gaslight me into thinking the carrier didn't deliver my items. When in reality, they knew exactly when and who it was taken by. They claimed they were going to do something about it, but all they did was lie to the police officers about the actions they took. The only reason they aren't getting 1 star is because the maintenance team was amazing at their jobs.
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July 2024 by Andrea Copeland
This is the worse place to live! The property manager Andria Wright is very RUDE and unprofessional. They switched my room placement after I already set up my renters insurance. Then they tried to put me in a room with a girl who had cats even though I’m severely allergic. My refrigerator went out during winter break and they didn’t reimburse me or my roommates for any of the food. It took them months to remove the bad refrigerator from my apartment. The apartments also have roaches and rats. The workers at the front desk are very rude no matter how nice you are. Also, the pool was opened for three days and it managed to get shot up. They send out a bunch of emails each day about the gate. However, the gate doesn’t work. I also did not like the fact I had to split my energy bill among my roommates and ,you can only put the bill in one persons name. There’s only ONE dumpster for the whole apartment complex. The gym is a hazard because most of the machines are BROKEN. Do not live here unless you want an awful living experience! I never said that my refrigerator wasn’t replaced however, the bad refrigerator was left in my apartment months after the new refrigerator was installed!
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July 2024 by Ta'Mani Bradshaw
If you love Jesus don’t move here! when I was looking to see the availability back In 2021 I was told the first roommate I was going to be placed with was cool and clean. That was the first mistake telling a resident that being it’s misinformation when looking forward to move in. Since new management, I’ll say they have gotten that under control in 2023, they have started to just accept students exclusively! But while under new management I can say customer service is horrible!! Paid my rent like I always do with a cashiers check, apparently they change policy but do not let the residents know when doing so. The rude girl with her unprofessional GM wanted to be rude and quick with situation like I was inconveniencing them but literally it's they job and when trying to get better understanding it's a "not my problem, I told you what to do" attitude! Parking here is a literal scam!!!!Then on warmer days the “waterbugs” which are definitely big cockroaches!! will scram everywhere!! Rats chewing through walls. These apartments have cracks in most of the crowns in the ceiling and mold but yet charging almost $900 in rent, not to mention everything was included in rent when first moved in now we have to have a separate bill with Duke energy. I wouldn’t recommend this to anyone except they are literally on they last leg cause this is the last resort for student housing definitely the ghetto. Hate living here and definitely do not recommend!!! Let this be your last resort when needing housing for school in Greensboro Nc. Blessed to be alive to and praying for a better solution!
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July 2024 by Alani Williams
Don’t stay here! My room was completely damaged when I first moved in. I informed management and they did not care. Every time I went to inform them there was a new property manager and they clearly did not care. My room had roaches and mold and everything was broken. Stay somewhere else.
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July 2024 by Shaliyah Rice
The Reserve is the most disgusting place to live! The entire complex is cheaply built… you can literally hear your neighbors through the walls and through the floor! There is mold growing in this place.. I placed a request in for maintenance to deal with the mold problem.. they tore the wall and exposed me to the mold even more (it also took them months to answer my request for maintenance/ repairs)… the problem was still not resolved!! I’ve even met previous & current residents who have also said their apartments were growing mold!! They also have a pest problem!! Their parking lot sucks! If you don’t have a resident parking sticker and you aren’t parked in visitors.. your car will be booted (even if you are a resident) and you will have to pay $200-$300 to get the boot removed.. if your tags aren’t renewed.. you will get your car booted!! Management charges you for almost every thing… even things you aren’t responsible for! They just start charging you without warning and without question you are responsible for whatever extra charges that are placed on your account! Also the kids in the front office at the desk are completely lost. They have no idea what is going on and they suck at communication! They have bad attitudes and one of them were playing on my phone. Very unprofessional!! None of the cameras work so if something happens.. there will be no proof!! People have died in these apartments.. shots have been fired at these apartments… the environment is terrible!! They overcharge you for everything and the place is just raggedy! I would not recommend living here! It is not a great living space… the reserve does bad business !! This place should be torn down! They charged me twice for a pet fee. I had proof that my pet fee was previously paid and they did not care because apparently they were under new management! They charge you extra money during move out! My place was not cleaned / clear when I moved in. The previous resident’s things were still in my room on move in day! I do not recommend living here! Such a negative place to live!
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July 2024 by Isaiah Smith
If I could give zero stars, I would. The place is nasty, the amenities are terrible and broken and the office doesn’t solve any problems. They overcharge and the management will charge you for things that don’t have anything to do with you. I would never recommend anyone to live here at all. Please look for better student housing elsewhere because the Reserve is a waste of time and money.
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July 2024 by Ashanti Leak
Terrible student housing. Don't stay here unless you want mold and roaches and for everything to be broken. Management does not care they just want money.
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July 2024 by Alexandria Moore
These people are COMPLETELY incompetent and will waste your time; DO NOT DO IT.
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July 2024 by Renara Sears
Despite parking in the designated visitor parking spot, I found my vehicle booted and was forced to pay a $200 fee. I had reviewed the parking policies on your website prior to parking and noted that visitor parking is free. Additionally, there is no mention in the policies that vehicles with expired tags are prohibited from parking in visitor spots. Thus, my car was not parked illegally.
The company LMS is responsible for managing illegally parked vehicles, but my situation does not fall under this category. Moreover, the payment was made directly to an individual named Andre T rather than through the LMS company. This raises concerns about the legitimacy of the charge.
I have evidence supporting that my vehicle was parked in a visitor parking spot.
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June 2024 by Tamano Yamanaka
Serious problem of cockroaches. I cleaned entire house when I moved in but this property probably know about this issue that is why they keep this roach trap everywhere. They know it and they don’t do anything. Before I moved in I called office and they told me they do pest control every week. I moved here a month ago and nobody came for pest control. I lived in different types of apartments, but this place is the worst in terms of roaches. I am glad I’m only here for one more month. I don’t know why I need to deal with this and spend time to write here.
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June 2024 by Jaz Parker
This is very sad…. I had boxes from Amazon in my bathroom not too messy or anything and I didn’t get to clean my tub or Mop the floor they charged my WHOLE unit for the kitchen (which isn’t filthy at all(it’s too many people for it to not be decent but I get a trash bag or two were left by the door)) I had my clothes unfolded on my chair in the room and they took a pic of it and the amazon boxes in the bathroom and charged me two 90 and 100 dollar fees. NO COMMUNICATION NO WARNING nothing… I have two children and they visit from time to time. I can’t believe they saw baby things in here and said no we don’t care about our residents lol just the money…
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June 2024 by The Karmic Zone
DO NOT COME HERE Communication there is really bad. They charge you for things after you paid your rent. They don’t communicate about why you have a new charge. Other people can trash the hallway outside and you get charged even when you do right. Even when explaining to you your charges things don’t add up DONT COME HERE you can start with rent that’s 500 and the fees bring it to 800 they have to do better
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May 2024 by Lita M
Careful. If the property manager doesn't like you, you're charged multiple times for the same thing. The April bill was paid May1st. I called the electric service #, and they said they didn't know why it was like tht, stay away. Corporate doesn't care who/what she does. She's PAINFULLY inexperienced and aggressive for no reason....and this whole ordeal has been emotionally distressing.
Assistant manager is just as petty and aggressive.
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May 2024 by Mama Knows
Message to all parents who have college students looking for housing, look elsewhere. This place is facing many legal issues that could be avoided if the leasing agents knew better. I pray these young people learn from all the scams that take place in these student housing complexes.
