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February 2024 by Loving G
Every shopping experience just gets worse and the quality of food is horrible! I have stopped buying produce altogether, it goes bad in 2 days, the bottom of the bags of green beans, lemon etc is filled with already molding food… I live too far to turn around and go back!!! The deli meats are also in their last days when purchased I don’t care how far back you reach!!! Limited supply on major things! I bough the same bacon I always buy, not the less expensive brand and I had bacon crumbs instead of strips.. the bacon was breaking and mushy, more like larger bacon bits!!! I could go on but I am running out of room.. I will be returning to BJs which is 7 min away and if I enter Greensboro it will be for Costco!!! The lines are worth the quality!
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December 2023 by Nikita P.
So I know this review may go against popular opinion because many others love the other place, that I won't name here, but this is my go to for bulk goods and other household supplies. The number one reason I love this place is because I have the scan n to app. This app is free of charge and can be found on the Sam's club app. It allows you to scan items as you are shopping and check out without waiting in those sometimes ridiculously long lines! I love it! It's the only way to go, in my opinion. Sam's club also has some excellent deals and generally I have decent luck getting good parking.
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November 2023 by Nick Rodriguez
First time there , lots of great products , good prices , easy check out
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September 2023 by Mark F.
It has been worth it ! Gas Savings alone Pays for your membership ! I have been a member since 1990 ! Since opting for their Mastercard I have saved and additional5% on Gas anywhere plus 3% at the store & 1% anywhere !Cash back to you @ the club !
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May 2023 by Talita M.
There was a greeter at the door/ asking for your Sam's card. Also, there was someone to assist at the end of each check out if needed. Although, I prefer the scan and go app on my phone. I stopped to purchase a water from the food stand area and there were fresh pizzas being prepared. The store was cleaned and flooded with summer toys and pools. I would hope that during busier times Sam's will have to receipt scanners at the door. So be prepared if there are not 2 you may have to wait.
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January 2023 by william miller
Purchased tires here, when I call to have rotation no answer are I'm hung up on very poor Customer service. I guarantee there's time here to stand around and talk.
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December 2022 by C. H. F.
For some weird reason I could not access my account. I tried everything including attempting to change my password. After an evening of trying, I chatted with a customer rep. We were disconnected, so I tried again the next day. That session was also disconnected. Nothing would work that they told me to try. Finally, after the third chat with a customer rep, everything worked properly and I was able to sign in. Some people might gripe about how long it took, but I give kudos to the customer reps. They kept working until a solution was found. I like shopping at Sam's Club and I'm grateful I can do that this Christmas season.
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November 2022 by Iris C.
Today I submitted my 1st and last pick up order. My order was supposed to be ready today between 3:00-4:00pm. I got there a little because and was waiting for a text to let me know it was ready. 4:00 came not text, cars pulling in and out picking up orders. 4:15pm I called customer service, a lady picked up the phone and said oh I didn't mean to answer this but since I did how can I help you. RUDE! I proceeded to tell her the problem and she pulled up my information. She said let me get someone on it because no one had started my order, give her 30min and it should be out. 5pm no order so I went in the store to the customer service and they still had not started my order. Oh, did I mention it was only 5 items. Paper plates, forks, and 3 bags of rolls. SMH... never again will I do a pick up from there.
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September 2022 by Stephanie Odom
Worst customer service anywhere - I have called with same issue over 6 times with no one answering their phones
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July 2022 by Mark Mandelstamm
Staff very helpful with tire purchase. Have some patience they are busy and short staffed like everyone else.
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May 2022 by Meghan Coyle Fede
Worst Sams club I have ever been too! Rude employees that are unwilling to help and give you attitude. The place is very dirty also. I’ll drive out of my way not to shop at this location.
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May 2022 by Melvin B.
One of my favorites. I like their scan and go feature, visual center, fruit selection, etc.
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January 2022 by Shelly G.
Scheduled a pickup for Saturday morning and had to wait 2 hours. Called store and customer service and no one returned my call. Very disappointed. May switch to BJ's or Costco.
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November 2021 by Donald S.
My mind can not comprehend how slow the people working in the deli/pizza area work and walk People actually got tired of waiting and left Poor poor poor poor service
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November 2021 by Will Sartin
Yes if you have to buy them bulk be the best place to go too.
