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October 2024 by Frenchie Amador
Unfortunately my car was totaled, but there were important items I left in my vehicle. Two months later, I went back and spoke to the owner who kindly and pleasantly let me take my belongings out of my car at no cost. Thank You so much for working with me. Other tow company's would've charged to get those items out. ?
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August 2024 by Xavier Kelley
Tow Truck Driver Stole Money — Completely Unprofessional AND will not work with your situation.
My friend had just been in a serious accident. When the tow truck driver arrived, he didn’t even speak to me or my friend who was in an accident. He then proceeded to move her vehicle without her knowledge, and was going to take it to their garage without letting her know. When I spoke to him he was uncourteous, and told me he needed cash right there to take it to her home. If I didn’t have it, he would not wait for me to get back. I frantically left to get money. When I came back with the money, frustrated about his lack of courtesy, he proceeded to cuss at me. I gave him $220 to deliver to high point area. When he delivered the vehicle, he gave a receipt to another person, and the money for the tow trip was less than what I gave him. He did not provide any change. Poor treatment after a scary accident.
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May 2024 by ManLuv40 Lacy&Lola
My car was towed to regional towing, it wasn’t there 24 hours and they charged me for 2 day’s $180. When I got my car back, I noticed there was damage on the passenger side fender when I asked them about it. They said they would speak to a manager and someone would call me back. It’s three weeks later no phone call … When I call back, I was told it’s nothing they can do. So I’ll have to spend money to take them to small claims court and see what happens. Do not use this company under any circumstances. They are terrible. It’s a small Rinky dink company. That is just out for Money and could care less about their customers.. There are too many other professional companies out out there. Don’t deal with this one…
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April 2024 by Denise Farmer
The guy that towed my vehicle was super nice, KUDOS to Steve ??????everything went smooth, I was very pleased, The only issue is that the receptionist is one of the rudest people I've come across in yearsssssss, even when she answers the phone all she says is Regional... I'm like well excuse me Good Morning to you to they need someone that's a people person & knows how to talk to the public & ditch that attitude cause obvious she's not..??♀️??♀️
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February 2024 by Markidra Williams
We flew in to pick up our vehicle and had already talked to several people throughout the week and gave proper proof before even arriving. We were told that this was a 24 hour facility and we could pick up anytime. After getting off our flight, taking a Lyft to the records office to obtain the documents that we need to pick up our vehicle. We take a Lyft to Rac towing and they are closed. We call them and we get a very rude woman by the name of Wendy. She immediately tells that we can pick up at 12am because they are not 24 hours and we need to meet someone at 9am the next day. She also tells us to text her the documentation she needs and we do so right away. We take a Lyft back to Rac Towing at 8:40am the next morning and wait. No one is there at 9am ,so I call the number, we spoke with Wendy again, (who I found out was the owner) last night answers and tells us that we did not send proper information and she did not tell us to be there at nine. After yelling at me and over talking me while Im politely trying to explain what we were told the night before, she yells that she did not tell us to meet someone there at 9am. I send her the proof of her texting that to us. Finally she apologizes and send Robbie to meet us. Who then tells that we need cash and no one has said this prior. We have to then Lyft again to an ATM to get cash. Robbie waits for us and we are finally able to get our vehicle. Robbie was Awesome by the way. Wendy not so much. We are in our vehicle by 10:15 but by this time. I’m soaked from rain because no one ever actually let us in the building. Wendy immediately treated/talked to us like we were trash.
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January 2024 by Jennifer Droge
They are the most unprofessional people that I have ever had to do business with. They say to come get my things and when I get there they wouldn’t let me near the car. Pretty pathetic. Why tell me to come my things if you aren’t going to let me get them??? Nonsense!! BUYER BEWARE!!! THERE ARE HONEST PEOPLE IN GREENSBORO THAT WILL TREAT YOU WELL.
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January 2024 by Durant R
Got into an accident maybe 2 miles away from their tow lot. Tried to get some very important medical equipment and documents out maybe 3-4hrs after the accident and the lady at the front desk wouldn’t allow that to happen unless I paid the tow bill of $178 while there’s a sign on the gate saying “get your items, we are not responsible for anything lost or stolen” and she had nothing but attitude with me. Offered my title to get my things out but was still expected to pay cash. Maybe she thinks she needs to be aggressive since she’s a woman, not sure but whatever it is it’s not working.Real fast tow in a pinch but these vehicles aren’t connected to human beings to them. If you use them, get everything out your vehicle before they tow you away. Savages.
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January 2024 by Susan L
Robert was awesome! I got a flat at my mom’s on Christmas and it’s a hybrid so I didn’t have a spare. I called Volvo on Call super early the next morning and Robert called me within 10 min and was there before I knew it. He towed me to the Volvo dealership and let me wait in his truck until they opened and made sure I was all set to go. So thankful for his kindness and help so early the day after Christmas!
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December 2023 by Amber “Snowey27410” S
Alberto was my hero!! Very kind, friendly and understanding. Thank you for making a difficult experience less difficult!
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November 2023 by Kierra Crear
towing guy was super nice and helpful. nice attitude and followed up to keep me in the loop of my car as i was not in town when the tow was needed. highly recommend!Service: Car towing
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October 2023 by michael berfield
The tow truck driver who helped us was fantastic; our rental car got a flat tire on The highway and they were there in no time. They worked with us to make sure the car got to the right place since we had to leave the car to catch a flight - Incredibly helpful!Service: Car towing
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September 2023 by Kristin McDonald
I am very pleased and thankful for Regional Auto Center. My son and I got a complete flat on the side of Highway 29, and Regional Auto was there to help us within a matter of 10 minutes. I’ve never had such quick service and got it quickly to my home safely. Thank you Regional for helping to save us today! Highly recommend their services.
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September 2023 by Samantha Hojnacki
Robert was amazing!! He came quick and was concerned with the family in the heat. I was impressed with how professional and kind he was, and how careful he was with our car. Thank you Robert!!Service: Car towing
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September 2023 by Derrick Jones
Clean. Customer service was very helpful. Food fresh. Not one complaint
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August 2023 by Latasha Lovette
After an exhausting day, the last thing I expected was my car not to start. Not wanting to deal with it, I jumped in a Uber home but knew I couldn’t leave my car in East Greensboro over night. RAC was contacted on my behalf to tow my car to the dealership. I must say, the highlight of my day. I learned so much about my vehicle in such a short time. The driver was funny, knowledgeable, professional and speedy. Get this, it was his first day on the job. At least that’s what he told me. I would definitely recommend this company. If I could give 10 stars I would. Great Job!!!
