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February 2024 by Harrison Meza
Great store
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February 2024 by Carrie Dunham
Was extremely rude this trip only tho, u can’t always blame the company for one bad apple but unfortunately, that’s how the ball seems to bounce anyways
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January 2024 by Taylor Creed
I went in today looking for something to help my dog who seems to have alopecia maybe help support her hair growth (a vitamin or supplement). Had to walk up to a man who worked there, he said absolutely nothing as a walked up to him. No can I help with something? Just glared at me like I was dumb. I proceeded to say can I ask you a question, showed a picture of my dog and her spots and said we’ve taken her to the vet (I knew if I didn’t say that he would say you just need to take her to the vet) I said they’re not super concerned about it could just be allergic reaction or alopecia. Said do you have any recommendations? He says if your vet is not concerned about it I don’t feel comfortable recommending anything. I think he could tell I was irritated by his lame response so he kept talking but was no help at all. Just told me all dogs react differently and if your vet isn’t concerned I wouldn’t be either.If you work at a PET store, how do you not have any knowledge or recommendations for something that may help? On top of that, as a customer why should I have to find someone to help me. He made me feel so stupid.
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January 2024 by Marty Noe
Associates are super helpful and and the selection is huge. Great place to bring your new puppy, as we did.
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January 2024 by Portland Haynes
Service is fast! Staff has knowledge! Its clean! Just the fish is a lil expensive!!
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January 2024 by Dee Dee Kellenberger
I like going to Pet Smart to get all of my animals food and toys. I even have adopted 3 cats from Pet Smart.
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January 2024 by N. E. Fauser
Always has what I need for my animals and the employees are always welcoming and helpful.
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January 2024 by Trina Hare-Hayes
There was a young lady I wish I knew her name she was very helpful she helped me with everything I needed for the turtles thank you so much
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January 2024 by Nc User
Nice comfortable place where you can bring your fur babies while you shop
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January 2024 by Angel Hagen
Always have what I need
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January 2024 by Linda Davis
Well stocked friendly helpful staff
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January 2024 by VONNIE “Vonnie Bluu” Roberson
Nice people and very neat.
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November 2023 by Jerry Hilton
I have shopped there off and on for years and have always been disappointed in their customer service. This was my last straw!!!! The have people working there that has no knowledge of there products. Sunday I went in and talked to a girl about a couple neon sharks for the size tank I had. She said no problem they stay small so when I get to register the girl said you do know the get 2 ft I said not what I was told. Went back to the girl that told me and she seemed confused ??♂️ then I ask her about some other fish but this time I read how big they get. I ask her then what are they tropical? And she said yes, I said so my take me to the beat between 78 and 80°. She said yes. Got my fish home and with in a couple days they died. I then re-searched those type of fish only to find out they were cold water fish. So they fried. Went back and talked to another lady, and she did confirm that that was the wrong information. She told me to come back in a couple days that they would be getting a new shipment of the fish in and then I could pick out my fish free of charge because of a 14 day replacement they had. Went back today and talked to a gentleman that informed me that I needed to bring the dead fish that along with the receipt or they couldn’t replace them. I told him everything that happened and he looked at me like I was stupid and said well I guess this time we can make an exception. Rude and I left with no fish and went to a place that had better Customer Service. Do not shop this particular store.
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November 2023 by Nemy Siu
The staff at Petsmart are so welcoming, friendly, and helpful. They ring me out thoroughly and honestly even helped me through a code fluffy after my cat got stuck in the aisle. Shoutout Keith and the other workers who helped me with the minor inconvenience. Y’all are awesome, Thank you
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November 2023 by T Douglas
If I could give no star I would. Amber was so rude and unprofessional. My dog haven’t been the same like he was mistreated and was there for over 5 hours. He still wasn’t cut and when asked about him she gave me such an attitude. I wouldn’t let her cut my toe nail the way she acts. I wouldn’t trust this place with a stuffed animal and will be contacting corporate on her