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May 2024 by Barbara F.
Had entire window replacement in 2600 square townhome . Took 4 calls to get appointment to have someone come sell us this job. That should have tipped me off that communication wasn't good. Windows were replaced and I can't say enough good things about Chris and Shane that did replacement. Along the way ( it took over a year to get the windows to actually install due to supply chain) I decided to replace front door at their suggestion as they said they couldn't just replace old Pella glass door as frame was uneven. Got entire new door with sidelights and it's Beautiful. Problem with Pella is their repair/ replacement division for anything is subpar. They can't seem to repair weather stripping on door or replace cracked panes without me completely taking down plantation shutters. They put the new windows in without taking them down( at extra cost of 35$ per window) . But they can't replace the panes without same. They have poor communication and I would never use Pella again. I talked to a designer friend who steered me to them but after looking at reviews honestly I made a mistake. A big part of any home or auto purchase to me is" how good is the maintenance/ repair on this purchase "? With Pella it's not good. The man who came to repair door actually saw the hairline cracks in 2 panes and when he came back to replace said he was sorry he forgot to tell us all window treatments had to be removed ( by us). Poor service and installation reviews are all over. Should have done better homework.
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March 2024 by Chris Moore
Great service from our sales rep Andy and his installers. Guys were neat, efficient and professional. Will use this team again!!
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March 2024 by david bodenheimer
Dustin I appreciate you, and your install team Kenny and Jason for doing such a great job. This is the second time we have work together. Thank you. David Bodenheimer
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March 2024 by Mike Rose
We ordered a door and the product is great and the install team did great job. The issue is with our Sales Rep Corey Foster. The door that came out had the wrong trim and was not what we ordered. It was not noticed until after it was installed. We decided to keep the door if they would refund us the difference since what we chose cost more than what was delivered. Corey agreed. For two weeks we had to chase Corey down for updates on the refund where he mentions it is out of his control and he has tried to get updates leaving us with no real direction.Well, I called the main number to speak with someone in accounting. The issue was settled in under 10 mins. And I have an explanation on what happened and why there was an error in the system. So I could have done this two weeks ago and already received our funds back? But Corey, who works for the company can't get this done? This has dampened what could have been a great experience.
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March 2024 by William Seifried
Eugene, was on time, very respectful of my property, had a professional attitude, and was very easy to work with.
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March 2024 by Christopher Kelly
We just got our new construction Pella windows installed. These windows look amazing! Wanted to thank Michael Harless for facilitating the transaction! Michael was very easy to work with and patient through the project changes. I will recommend him to friends and family for future projects!
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March 2024 by Jon Bacon
Lee did a great job taking down our broken rollscreen and putting up a new one. He was efficient and also very friendly.
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March 2024 by Scott C
We are in the process of remodeling our historical home and wanted to find widows that kept the integrity of the home as well as gave us a great view of the farm. We contacted Eddie Robertson with Pella to see what he could do. Eddie took the time to show us samples and allowed us to really explore options for our home. We are so grateful for the time he spent with us, helping ensure we chose the right window. The windows turned out great and glad to have such an expert as Eddie assisting us make the right decision for our home. We would highly recommend Eddie to anyone needing windows.
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March 2024 by Lavina Becilla
Loved the product! We had a no-pressure presentation from a very experienced consultant. Bill helped us to see the best solution for each window..We were extremely satisfied after the presentation and look forward to seeing our Pella windows installed.
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March 2024 by Steve Baldwin
Just finished going over our plans for our 3rd window project with Dave Bonesteel of Pella Windows. We have have been very pleased with our prior window & door purchases and Dave is always great to work with and very knowledgeable. We highly recommend - they look great and the installation was superior.
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March 2024 by Tafie Webb
Margot, Jason and Ryan were excellent to work with. We love our windows!A big thanks to Margot for her patience and guidance through the design and selection process
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March 2024 by jess miller
Bill was very helpful and informative and focused on what we could afford comfortably, will be doing our home In 2 or 3 phases .
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March 2024 by Melissa Bruce
Pella is OUTSTANDING!! Alexa B has been so helpful in assisting with our windows. We had been told NO at every turn and she actually took the time to listen and be our problem solver. She is a delight to work with. Simply the BEST!Both techs that have been out to the house, Drew B & Lee B are two of the most personable, professional and helpful gentleman. Each took the time to go over the installation, how it works, how best to maintain, etc. They were both AMAZING! What a fine crew of teammates you have. We can not thank everyone enough for their level of service! 5 stars...well deserved by all!
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March 2024 by Pat Parr
Eddie R does a wonderful job!!!! He is very knowledgeable. He is the best sales representative that we work with!!!! The best windor and door person in N. Carolina.
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March 2024 by Catherine Hurst
I had 50 Pella windows installed in my home 10 years ago. I recently ordered 4 larger windows to replace 4 small ones. I am still a happy customer. I love Pella!
