-
October 2024 by Jackson Phetxumphou
Dear Modern Infinity Management,
I am writing to formally address an incident concerning my vehicle, a 2021 Nissan Armada, which was damaged while in your care. On Saturday, October 13, 2024, your dealership hired a tow truck to tow my vehicle, resulting in significant damage to the driver's door. This damage has compromised the safety of my vehicle and has caused persistent noise, as the door no longer shuts properly.
Upon picking up my vehicle on October 15, 2024, at 5:00 PM, I immediately noticed an unfamiliar noise while driving. After further investigation, I discovered that the driver's door was misaligned and no longer flush, unlike the passenger side, which remained unaffected prior to the towing incident.
After several attempts to reach the general manager, Darius, I finally spoke with him, and he instructed me to bring the vehicle in the next morning for repairs. When I arrived, I spoke with Dustin, the service manager, who acknowledged the issue and admitted fault. He was in the process of arranging for a technician to fix the damage when Darius intervened. During our conversation, Darius abruptly informed me that your dealership would no longer cover the repairs and insisted that I take my vehicle to a third-party shop, despite the fact that my vehicle is still under warranty and your dealership is responsible for the damage incurred.
When I attempted to explain my situation further, Darius repeatedly interrupted me and ultimately told me to "shut up." Following a heated exchange, he asked me to leave the premises and even called the police on me, refusing to acknowledge the dealership's wrongdoing.
Additionally, I was charged $240 for the tow and received an invoice for $214. However, I overheard a conversation between your staff and the tow truck driver confirming that the actual charge was only $60. It appears that your dealership may have engaged in unethical practices, including potential tax evasion, by inflating the invoice amount.
As a concerned customer, I want to express my disappointment with the service I have received at Modern Infinity. The way I was treated and the damage done to my vehicle is unacceptable.
Please be advised that I will be contacting the Better Business Bureau, your regional manager, and the local news station to report this incident and the unethical practices I have encountered at your dealership. I urge you to take responsibility for the situation and rectify the issues related to my vehicle as well as the questionable billing practices observed.
I look forward to your prompt response to this matter.
-
October 2024 by Kwindolyn Hall
Didn't have what I wanted, other than that good.
-
October 2024 by Florine “Flo” LEWIS
Great Customer Service and Great job on services completed to my suv, enjoy the video text message with updates from start to finish.
-
October 2024 by Kimberly Morris
Love that place
-
October 2024 by Lindsay Nalley
If I could give 0 stars I would. Modern Infiniti of Greensboro replaced the control arms on my vehicle, along with some other things. 3 weeks later, a different mechanic identified a puncture in the axle right next to where the control arm was replaced which was leaking grease and said with 99.9% certainty that this occurred during previous repairs as it was confirmed this was not an issue before having that work done. I took it back to Modern Infinity and was offered 20% off service which was still more expensive than the other mechanic that identified the issue. I spoke with the GM who was very disrespectful and would not take any responsibility for the issue. Now, 3 weeks after spending $2,000+ on the first issue, I am spending another $700 to get this fixed (by a different mechanic of course). I reached out to Corporate who would not do anything since my car is not an Infiniti. Very disappointed with the service overall. Dustin, my service advisor was very nice and the only positive aspect of my experience.
-
October 2024 by Kenny Larry
I called today to schedule service for the AWD on my Q60 Red Sport. The service includes changing the fluids in the front and rear differential and the crank case. A very nice gentleman (I think his name was Dave) quoted me $550. I scheduled the appointment. I called Infiniti of Apex just to compare pricing. For the same exact service, I was quoted $290 + disposal fees. I used to take my Cadillac to Modern in Burlington. I was quoted $990 to replace my control panel. ($630 for the part, $260 for labor and $106 for a diagnostic) I found a new aftermarket part for $135 and I put it in myself in 18 minutes. It is unbelievable that they quoted me $260 in labor for what I did in 18 minutes. If you need service, do yourself a favor and shop multiple service providers because Modern will gouge you.
They were very polite when they did it though.
-
October 2024 by anthony russell
Very disappointed with the dealership over what happened today. I was looking on Sam's Club car buying service on Saturday around 5 o'clock when a sales person from Modern Infinity called about the vehicle I was interested in. We spoke and they sent me an offer and we scheduled a test drive Monday morning. We had our loan from the bank and a ride to the dealership with all intentions of purchasing it.. The sales person texted early Monday morning and confirmed our appointment. Then about a hour later they texted me and said someone was at the dealership and was looking at the car that I had an appointment the same morning to test drive. I told them that they had offered it to us, but they said they could not hold a used car. So they sold the car that I had an offer from the dealership as well as a confirmed appointment on the next business morning to purchase it!!! A good business would have let the walk in customer test drive the car with the understanding we had first opportunity to purchase since we had accepted the offer and scheduled a test drive.
-
September 2024 by Rose Maner
I always enjoyed visiting Modern INFINITI of Greensboro for my 1998 INFINITI Q45 services. Professional technicians and friendly staff. Thank you!
-
September 2024 by doug burroughs
This was the best dealership experience I have ever had, and at age 73, there have been many. Abdul Alkhel personally drove to another city to pick up the vehicle I wanted to test drive. He was professional, timely, and knew all aspects of the buying experience. Maria Rivera, Finance Manager, was friendly and professional also. I would highly recommend this dealership. I was given a great deal on my trade in, as well as a fair price on the car I bought. I couldn’t be happier!
Judy Burroughs
-
September 2024 by G H Griffie JR
Excellent Service!
-
August 2024 by Phillip Williams
I liked the transparent and honest people working at this location. All facets of my sale was seamless and everyone wanted to help wherever they could. Modern Infiniti of Greensboro exhibited a very customer-centric and caring culture. It was evident from the moment Darrius, the GM answered the phone.
-
August 2024 by Victor Resto
I would like to give Maria Rivera the finance specialist a special thank you for her assistance in the purchase of my 2021 Infiniti QX50. Maria did it all. She showed me the car, she took me out to test the car and did the paperwork to buy the car. Maria is a great example of what a great employer should be. She greet you with a happy smile. I am of the opinion that Maria is a great asset to the Modern dealer family. I will continue to use their services in the future. Thank you Maria!!
-
August 2024 by Shema Funderburk
My 1st review of the dealership was through the service department 6 years ago. I purchased from an independent dealer and wanted to ensure I was making a smart purchase. Fast forward to July 12th when I completed an interest form for a beautiful QX80....within moments I received a callback from Michael in Sales. He explained he was about to leave for the evening but Abdul and Maria would be able to assist me. The process was seamless and quick. They both continued to follow up with me after my purchase to confirm my satisfaction with my purchase. Buzz light year and I agree, TO INFINITI!! With love ❤️ an Infiniti girl!
-
August 2024 by Tamara Terry
I was looking for car that fits me, well didn’t have the car on Saturday so I waited untill MONDAY, Tuesday well when Wednesday came around July 17 Maria told me she was going to find me a car and she did, I just want to thank her team and Amazing customer service, If you want a infinity go to the one in Greensboro, you won’t be disappointed. I got a 2023 QX50
-
July 2024 by Josh Hurley
LIARS!!!
Worst car buying experience of my life. First off, the sales team is a joke and half of them are incompetent. When the salesman reviewed the "150" point inspection, or whatever it is called, I questioned two items that were not filled in and he stated the issues were fixed and proceeded to fill in "yes". When questioned about them again, the Service Manager came in and explained the fixes had NOT been completed (first lie). The Sales Manager then comes in and proceeds to rush through the entire process and when I tell him this fills completely mismanaged and that they do not value my business, he says "Do you think i actually want to be here and away from my kids on a Saturday?" It is not my fault he chose to work for the dealership. With all the red flags, I still decided to go forward with my purchase because none of my frustrations had to do with the vehicle but merely the dealership from hell. When going through my purchase, the financial associate advised of the warranty available and stated that if I purchased the warranty but decide to have it taken off later, the financial institute would lower my monthly payment back to what was originally presented. (Second lie) This is not the case after much discussion with my lender.
I know that I am just going to get some generic response back from the dealership, because it is their way to "save face" on a one star review, but I hope my experience helps the next person that visits think twice before they do business with this awful establishment.