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January 2024 by Iris Blackard
Ian is the BEST sales person you have. Period. Very professional and helpful. Helped us find something that works for us BOTH! That is hard to do. We thought we had an idea of what we wanted and he made it so easy to get a bed that will last us for years. We will have the best sleep ever!
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January 2024 by Michelle Burghardt
Ian was super helpful during our visit. He showed us what we asked for and offered applicable alternatives without being pushy. He informed us about each product without being overbearing or rattling off fact. Great experience!
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January 2024 by Susan Walters
I worked with Susan Wilson on 12/30 and 12/31/23. She was attentive and informative. She helped compare two different mattresses by different manufacturers. She also assisted me in selecting an adjustable base for my mattress. I was very pleased with our interactions. I am excited about receiving my new mattress and base. I anticipate I will have a much improved sleeping experience when they are delivered to my home.
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January 2024 by Craig Pagnozzi
Lamont Preston was such a a pleasure to deal with. Very nice, humble and honest employee!!! He got us the best possible deal with no hassle!! Will most definitely recommend you see him if you need a mattress at the Lawndale mattress firm!!Edited.. mattress and frame came a couple days after the purchase. The frame came in damaged( accidents happen) and we called Lamont. And he said call back in the morning to let them know but he'd go ahead and reschedule it. Well he left his associates our info.they called me in the morning and said Lamont left us a message. So they rescheduled my frame and gave me a brand new updated version. Top notch customer service!! We appreciate that. Thanks Lamont and mattress firm
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December 2023 by Jill Isaacson
We needed both guidance and incredible service in short order and Susan was thoughtful, knowledgeable, kind and incredibly responsive. We made an error on our order and she got it corrected and delivered promptly. It was the absolute best experience I have ever had with mattress purchasing- highly recommend you trust Susan to help you make decisions and effectuate them! .
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December 2023 by Taylor Parker
I wanted to allow a bit of time prior to posting this review. We are approaching 2 months into our purchase and each and every night we grow more confident in our decision. We have been through the mattress purchase process on a few occasions at this point and have never felt that we left with a long term solution.For the first time in 10 + years I have not woken up in pain. We owe it all to LAMONT. He was absolutely incredible throughout this entire process. We was thorough , patient, and sincere. Every quality you desire if you’re looking for some help navigating the mattress world. We were having difficulty making a decision and even worked with us on 3 separate occasions to make sure we were making the right choice. At no point did we feel pressured but EVERY time we felt more and more informed .If you’re new to the mattress world, curious, or even well tenured. Do yourself a favor and go see Lamont at mattress firm.
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December 2023 by Yvette Armour
I made this order over the phone with Susan. I told her what I needed, she searched online, at her store or other mattress firm stores, giving me and excellent out come, staying on budget. No pressure...Another plus, once deal completed, Susan sent the invoice for review with a link to review each items thru email.Once I reviewed ,called Susan confirmed, it's a go. The actual invoice/link came, made payment. No hassle, option to pay all or half.Very good, helpful, associate.Thanks Susan.
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November 2023 by Abigail Young
We had a wonderful experience! We needed to replace our king Tempur-Pedic. Ian greeted us immediately and showed us several different options, including other brands. Extremely friendly, helpful and informative. Very happy with the level of service we received.
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November 2023 by Time With Holly
Brian, at the Lawndale, NC store was absolutely helpful in assisting me with the purchase of the Sleepys Deluxe Raised Metal Platform Frame. He was knowledgeable, courteous and patient. We looked at so many products in his store. He knew what was available in stock, or if it was an online purchase. He knows his inventory! Go see Brian for all your slumber needs! You will be happy with his service! Five stars Brian! Thank you so much! Holly R.
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November 2023 by Patricia Wheeler
Easy process. Ian was our mattress sales consultant. He was attentive, listened to what we were looking for, and very knowledgeable. He never tried to push us to the most expensive, but educated us on the differences. Showed us several different price points and brands in the style we were looking for. We were very happy with the whole experience. I would definitely recommend Mattress Firm and Ian when looking for bedding needs.
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November 2023 by Rebecca Fields
Susan was knowledgeable, friendly, and extremely helpful with picking out a mattress. I'd been looking online, but wasn't really sure which route to go (memory foam, gel, innerspring, or hybrid). She was able to narrow it down and find the one for me. Cannot wait until it arrives!
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September 2023 by MARK GONDER
Best sells experience of my life. I usually try to avoid sales people because they never let you browse In piece. However, Lamont might be the best sells person I have ever had the pleasure of working with. If you looking for a mattress walk in and ask for Lamont. You will be in great hands!
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September 2023 by Jacqui Cohn
Had a great experience with Ian! He didn't try to pressure us into buying the first day we came to look, and answered all the questions we had at the time. When we came back to make our purchase he was thorough in explaining the financing options and making sure we were clear on delivery options. The store itself is clean and has lots of options. Definitely recommend buying here!
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September 2023 by Diana
I was very satisfied today at Mattress Firm. Ian helped my mother and I. He went out of his way to call his district manager to get an answer to a question I had. He was professional and very personable. He was willing to work with us also with prices.
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August 2023 by Georgina Boateng
Ian assisted me with the purchase of my very first mattress and he was such a pleasure to work with! He was very welcoming from the moment I walked into the store and knowledgable about all of the products that I inquired. Ian's attention to detail and breadth of knowledge led me to the perfect mattress. I did not feel pressured to purchase during my visit and ultimately walked out the door with a great deal. If you are on the market to purchase a mattress anytime soon, visit this location and ask for Ian!
