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March 2024 by DaMe G
Horrid experiencbut. am a Gold member. Have a reservation, still waiting over an hour & there are only 7 total people in line. They do not have enough cars to cover their promised commitment. The only thing that made it bearable is Staff member Olivia- profession,empathetic& gracious. Company needs to be more forward thinking and get out of its incompetent rut.
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March 2024 by Mark Jones
This is consistently the worst car rental place I go to. Cars are frequently not available (need to wait an hour or more). I’m a Presidents Club member. You have to wait in line forever and then you are told no cars are ready. When they do become available, they are not well-cleaned. When I’ve asked to speak to a manager, I’m told the manager leaves at 5 and I’d have to call back the next day. If you are going to Greensboro, check out Avis instead.
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March 2024 by Jameel Nabulsi
Awful. Had a reservation but they don’t have any cars. Never again!
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January 2024 by Jonas Ofori
Corey working at the front desk is very judgmental and rude. Save yourself some time, money, and respect by booking online before you arrive. They will charge you higher price because they think you don’t know any better….I rent from hertz multiple times a month and this location was super rude while I tried to keep my patience. Corey tried to intimidate me with $250/day car rate because I mentioned I was going just one way to NJ. I asked him is the $250 a fee because I’m returning one way or is that the rate for cars available. I only asked because I booked a one way rental to get here and wasn’t charged any additional fees and even paid less than this rate. I told him I would like to move forward… instead of trying to help me, he is repeating the $250 price as if I was suppose to say give a different answer. I told him he just repeated same information and should focus on helping me know my total price so I can pay.He asked me if I was traveling by myself I said yes I am. Then after this is starts making jokes and references saying “ooh you say your by yourself but I know you need that car seat”… this was super unprofessional, as I’m obviously by myself. I repeated again that am by myself and that this isn’t my first rental with hertz.After this he proceeds to ask me what type of car I would want, I asked him what’s available and if it will affect the rate. He said whatever car I pick would be the same rate. I told him to just give me a good car, I am being quiet and patient while he does his thing. Then he starts complaining about how slow his computer is going and stuff like that, while he is complaining I decide to go look directly online because this person obviously is having a bad day or hates their job or something…When I go look online, at the same location, I see the same car I was just offered under same terms (one way) for $82/day… I bring it to his attention and I said this is what it shows online, then he starts his negativity again instead of answering a simple question. Then he says he only charged me $250/day because I came to the counter and that he would recommend I book online before coming to his counter because he is only charging me $250/day because I came to the counter.He was talking with such attitude like I have done something to this man. All I did was approach a car rental place looking for service and asked if they had any cars available.After this I looked at his name badge to confirm his name, Corey, and I told him I will be giving a review.After I mention this, his tone and attitude changed and tried to be a bit more friendly and informative.I will continue to rent from hertz as I haven’t had a bad encounter until meeting Corey. But I understand maybe he was having a bad day, but I should have to pay for that.
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January 2024 by Peggy Blackwell
The folks that work there are pleasant. The condition and quality of cars I’ve rented with them has not been good. Cars are usually dirty inside and out and twice the vehicle smelled strongly of cigarette smoke.
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December 2023 by Stef S
This site is a joke! As a President's Circle member you have to wait in the long line. They have a special line for Gold Members, but they don't enforce that, the gentleman said it's all the same line. Sorry, but as a loyalty member who has given Hertz a lot of business, I expect the same treatment as I get elsewhere. The excuse of being short-staffed is getting old. How about we blame the quality (or shall I say lack of) their staff and overall product.PS as I stood and waited, it was nice to see Avis and Alamo taking care of their customers at a timely rate. It didn't take 10 plus minutes for people to get a car when they have a reservation.
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November 2023 by Anna
Staff was rude. President Circle means nothing here. Still had to wait for a car to get serviced and the wait was 30 minutes. Short staffed. Aren’t we all every where we go these days.Also, please take a video of the vehicle and do a walk around before you drive off. There was a ding in the front bumper of my rental. I took a video of it before I drove off. I dropped off the rental and told the staff. He said “I should be good”. The next morning, I get an email from the manager asking me to do an incident report because of the “damage”. I emailed her back the video of the rental. They will try to ding you for someone else’s mistake!
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October 2023 by William Johnson
The staff was nice, but that's the best thing I can say. When I have to wait an hour and a half to get a car, after I've already paid and checked-in, you can bet I'll never do business here again.
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October 2023 by Robert B.
I reserved a car a month in advance, Ford/compact. I waited 35 minutes at Raleigh/ Durham airport with 15 others for Hertz shuttle.(Enterprise had 3 come and go in this time)I arrived at Hertz and had to wait in line an additional 30 minutes, roughly 12 people in line. I was charged for insurance I declined and an additional $500 deposit, $974 total. My 2 way flight was $470.I was on a very tight budget already so $500 frozen in my account pretty much ended my whole purpose for this trip. Driving 16 hours is still a better option.I Curse Hertz into bankruptcy not soon enoughI had to walk a football field to get to an empty parking lot where 2 others were waiting. 45 minutes later I took the first available, kiA, unacceptable but necessary . Hertz customer service in basically not existent, so the feeling of armed robbery overcomes me
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August 2023 by Igor Kupriyanchik
Their preferred customer line was attended. There were no waiting lines. The car I rented was spotless clean, both departure and return - with no problems whatsoever. The cars are parked very close to the airport entrance, within walking distance. I would definitely recommend ranting a car from here.
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August 2023 by Edward Kim
There were no cars ready on arrival even when we reserved it weeks in advance. Waited almost an hour and finally got a car which was not the size we requested.
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August 2023 by Marcus Lewis
Avoid this location! When I arrived they not only didn’t have my car class, they didn’t have any cars available. I spoke with a manager who was wholly unhelpful. I had reserved using points and had to fight to get them returned. This is not a corporate location and it shows. The staff is incompetent, and uncaring. I am a President’s Circle level member and I had to Uber to another airport just to get a car. This place should be shut down! Nothing that management can say could excuse this level of incompetence.
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August 2023 by Emad
The worst car rental company that I booked with in so long. I booked a big suv a week ago that I was supposed to pick at 9:30 pm tonight. I get there and had to wait 15min until the customer service came back to tell me that they don’t have any suvs that he can rent it to me. I really needed that suv to pick up family from out of town. What is the use of booking ahead if you can’t guarantee me an suv. Total careless to peoples time and plans. No apologies nothing, they absolutely don’t care about their customers.
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July 2023 by Todd A.
RECORD RECORD RECORD - use your smartphone to record ALL angles of the vehicle when you return it to the lot. Make sure that you show that you're in their return "location slot #." KEEP THE RECORDING. Please don't delete it after you receive a clean receipt free of cleaning/damage fees. I rented a van on May 27th. Returned it on the 28th. ***There were no incidents or damage to the vehicle while in my possession.***On July 11th I received a damage claim from Alternative Claims Management. They also called me, left me voicemails, and sent me an email with a request for my insurance information as they are processing a claim relating to my rental.I called THIS Hertz location only to be put on hold and then disconnected during the first three calls. On the fourth call, I actually had the opportunity to talk to an attendant, who after hearing my issue, put me on hold for 7 minutes only to disconnect me. I called back twice after that only to immediately get placed on hold and then disconnected.So, I drove down there to talk to someone in person. Waited in line for 30 minutes. Talked to DuJon behind the counter. I showed him my documents: the copy of the rental agreement and the letter from Alternative Claims Management, and my proof of trip coverage through another agency. When I asked for an incident report he just gives me a blank stare. When I explain that the damage claim was filed through this office and that I'd like to see the claim, he said "we don't have that here." He asked if I took pictures of the van when I returned it. I did, but then deleted the video once I had the clean receipt. (Now that it's been over 30 days since I deleted the video, I cannot retrieve it.) He reviewed the Claim letter and said, "they're just asking for your insurance." I replied, "yeah, but whatever damage occurred didn't happen while I had the van." He handed me a customer service card and stonewalled me. I called the number, 423-579-4269, only to receive a voicemail prompt from Ms. Lyssa Jacobs and her voicemail box was FULL. Fortunately, she provided an email address within her message.She responded to my email inquiry and was at least able to inform me of the "body damage" to the vehicle and provided some specifics there; however, she couldn't be of further assistance because she doesn't handle claims.I attempted to return Gerald's call at Alternative Claims Management, 210-526-0306. Only that he wasn't available. The gentleman said that he's doing a damage claims investigation and wants my insurance information. He forwarded me to Gerald's voicemail and I let him know that I was returning his call.I left requests for documentation, photographs, and the van's utilization log since 5/28. We'll see.Other than Lyssa Jacobs, no one has given me specific information. The customer service at the Hertz counter in the GSO-International airport was abysmal and indifferent. The damage claim originated from their site, yet no one could provide me with an incident report or actual claim.If you decline their coverage (as I did because I had trip insurance via another agency) use your smartphone to video RECORD all angles of the vehicle upon your return. I'd even advise you to inconvenience the attendant for a walk-around inspection of the vehicle, but this obviously doesn't matter.Protect yourself with time/date-stamped video evidence, and KEEP it for months thereafter.
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July 2023 by Andrew F.
Save your self the headache and just go with Enterprise or literally any other company. This place sucks.
