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February 2024 by Brandon Henry
Sean Nelson really made a terrible situation the best… best customer service you can provide A+
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February 2024 by Brantley Self
The absolute worst Enterprise I have ever been to. Manager needs to go.
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January 2024 by LC wavyy
Made reservation, then had to change, called and was told reservation was never made, so when I landed it was actually not made or available and to top it off system was not working to even make another one or to get a car. Manager did try and make it right however it didn't work out. Never again
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January 2024 by Lizzie McKinney
Rented a car 12/28/23 until 1/1/24. Received my receipt a few days later and someone modified my return date to 1/4/24. I was also charged an additional $344. I contacted enterprise several times and was told someone from the office would reach out to me. The reps were also very very rude. One rep told me it was redundant for me to continue to call. No one ever reached out to me. I also sent emails to both emails I was able to find on google. No one emailed me back. Will most likely not rent from enterprise again.EDIT***When you leave bad reviews, they give you an email address to email but no one emails you back. ?
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January 2024 by C. Vogel
Mr. S. Nelson took care of me from start to finish and made my Enterprise experience excellent! I've been traveling with Enterprise now for over a decade and Mr. Nelson and the PTI group did a first rate job! Much appreciated!!!
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January 2024 by Jeff Kilgore
Seraiah and Sean were both very professional. The check in process was smooth and easy. They understood my concerns from a previous rental experience and made sure it didn’t happen again. The car they picked for me suited my needs perfectly. Excellent customer service! Thank you both!
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December 2023 by Lisa Neu
Excellent service from start to finish!
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December 2023 by chloe cummins
Super easy to pick up car and go. Robyn helped me and she was very informative and so sweet and friendly. Made me confident I chose the right company.
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November 2023 by Sumiko Dowling
Professional, reliable service. I rented a car online, adjusted the pickup date online, received a quote online. Upon pickup I received top shelf service. My information was immediately located, the car I wanted was right there, no problem, my questions were answered, & upon returning the car 16 days later I owed exactly what my quote was ( to which I had quickly agreed). I had just had an entirely different experience with another nationally known brand, & feel fully entitled to say that Enterprise knows how to run a business. They will continue to have my business if they keep up this level of competence & customer service.Also, I was contacted by email on the day before returning the car, giving me the option to extend my rental, if necessary. I felt that was a good touch. The car was pristine & ran great.
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November 2023 by Karen Stevenson
I was unable to get a car but they gave me a small pickup. Due to the inconvenience I didn't have to refill with gas thanks to Sam. That was a very pleasant surprise! Return was great also at GSO airport. DD was great at customer service. Checked me right in and got me on my way!! Will always do business with Enterprise!
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November 2023 by Priscilla Hairston
Dylan gave us great customer service. He was so helpful with the process of returning our vehicle after a long trip from Columbus, Ohio. Thank you Dylan for your kindness and professionalism
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November 2023 by Amit Chandekar
Extremely bad experience at Airport Enterprise. Rude and unhelpful staff and manager. Was told to pick the car from this place. When I went there they did not have the car. They were very rude to me.I have been an Enterprise customer for a long time. But this was an extremely painful experience
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November 2023 by Amanda P.
Complete garbage. We had a reservation with a pickup and completely got stood up. Now my mother will not make it to work (an actual real professional job) in the morning and this cannot be solved. I would never ever count on this business if you are in need of a vehicle. What a disgrace. GARBAGE!
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October 2023 by S N.
This location is great. The girls behind the counter on my travel dates (9/1-9/11) were fantastic. They were incredibly short on ANY vehicles though around 5pm. I rented a full size pick up, they had none. So I was given a Jeep Gladiator. That car was horrible. I left the airport and not even 5 minutes later was returning because of the weird noise the Jeep made. On my return they did have someone return a full size pick up, a silver 2023 Silverado LTZ with all the bells and whistles. Return was really simple. The attendant out in the lot was cheerful and gave me ample time to gather my things without being rushed. And with a short walk into the terminal from the lot helped. They had to clean it, so I was asked to wait about 30 minutes. Not a big deal. This truck, and the pleasant service made up for the terrible Jeep that would have been mine for the 10 days. I prefer flying into GSO and this enterprise as i've had no issues with them so far.
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September 2023 by Kenneth Mack
I’ve always had a great experience with Enterprise and this time was no different. Had a great customer service experience and the vehicle I drove this time was top notch with no issues of any kind. I would recommend anyone to use Enterprise! I left something in the vehicle and was able to retrieve it the next day without any issues.
