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December 2023 by Hannah MJ
The office has been amazing up to this year. I’ve been with them since 2021 if I’m not mistaken, never missed an appointment and if I had to then I would call leave a message as the office closes early during the week and then closed on Friday. Made attempts to call the other location to let them know as well. I was told 3 different amounts for my Root Canal, and explained to them my schedule changes frequently due to the time of work I do but I would let them know. Called today as I finally have some free time to get my Root Canal done and because my appointment was canceled due to a death in my family, called on a Sunday left a voicemail to let them know, sent a text to let them know of the other time I canceled due to work related responsibilities. They now asked me to pay $765 upfront when my insurance covers everything but $197.00. Meaning they want me to pay upfront, hound my insurance to get my money back, while they get paid honestly double for the procedure. I’ve paid my copays, my deposits everytime and never was told if you miss an appointment no matter what the case maybe you will be responsible for this! As a professional in healthcare this is another prime example as to why healthcare is failing. Example large things like this to your clients, let them know hey, I’m sorry this happened to you. Instead of well I see this this and this and I’ll just send your money back. Employees are over all great it’s just the lack of transparency they have with there customers. I feel as if because I don’t have a high dollar profile I was numbered as we don’t need her anyways.
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November 2023 by Amy Contreras Montes
I felt so comfortable there, all the ladies made me feel safe and helped me stay calm (I have anxiety and ptsd) along with other things. Dr.Vines was a nice man calm and easy spoken made me feel safe. I definitely felt welcomed and understood
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September 2023 by Amber Bolling
Want to say what a great experience I had today with Cariystan. She was very informative and did a great job on my consultation and cleaning. Tina and Rhonda were very pleasant and helpful as well. Loved the TV welcoming me back. What a pleasant touch. Would recommend this group to anyone.
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September 2023 by M. Adrian
I’ve been a patient at DeVaney for a few years now and I’m always impressed with the staff and Dr. Vines. I’ve had quite a bit of work done and they have always treated me well, explain procedures thoroughly and make sure I’m comfortable in the process. Tina has always been super helpful when it comes to navigating costs and insurance. I would recommend them to anyone looking for a dental practice!
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September 2023 by Daniela R
I cannot express enough how amazing they are! I had a little trouble finding the office but after realizing I was trying to open the wrong door, multiple times, it was pointed out to me they were across from me. Hahah. I was greeted by Tina, who was super friendly and attentive. I’ve spoken to her previously while setting appointments and such, so finally meeting her in person, was an absolute pleasure. From her to Maria and everyone else. It felt like I definitely choose the right place. Maria was very passionate about her & you can tell. I highly recommend them. And I actually look forward to my next visit with them. Everyone is very knowledgeable and make sure to make you feel comfortable there. 10/10
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September 2023 by B R
I just had a root canal with DeVaney Dentistry, and it was a very good experience. They take into consideration your dental anxieties and sit down to explain what's wrong, what needs to be done, and walk you through the procedure as they're working. They gave me a blanket, put on a youtube video with peaceful music and scenery, and even applied chapstick during the root canal so my lips wouldn't get chapped. The staff is kind. Rhonda, Cady, and Tina we're very helpful and had a very calming presence. I'm shocked to report that I had zero pain during the procedure (other than the numbing shot, which wasn't too bad). Highly recommend!
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September 2023 by Daniela R.
I'm surprise this place doesn't have many reviews, because they are AMAZING! After a long search into finding a new dentist, I finally stumbled upon DeVaney. And am I glad I did, I honestly feel like I was meant to find this place. I did have a little trouble with finding the office, and after trying to open a few doors and wondering why they were dark and hard to open... it finally dawned on me that I was at the wrong place. Lol. Thankfully my husband was there to point me the right way. The office and I shared a few laughs on that haha. Upon entering you can tell they are serious about their cleaning. The waiting area/reception were spotless. I had the pleasure of interacting with Tina over the phone and in person. She is such an impressionable person. So it was a great start to my visit. I then met Maria. She was absolutely, and I cannot express enough, passionate about what she does. I could tell just from the care and the way she spoke to me that she loved what she did. It definitely made this visit one of the most remarkable ones. All in all, the whole staff I met were splendid. They told me they were all like a big family, and I could definitely attest to that with the interactions I saw. I think it is very rare to find an office like this nowadays. 10/10 you need to come here!! But remember if you find yourself at a door that doesn't open and seems quite dark, it's the wrong Suite D! Lol
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August 2023 by Antonela Frashëri
The front desk ladies are so friendly and their smile is contagious! The practitioner and the dentist who helped me with my yearly checkup was also very nice and fast. I have had a great experience every time.
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August 2023 by ava whichard
This dental practice is friendly and inviting. Cariystan, Tina, and Rhonda are especially kind and always make sure to make you feel comfortable. I highly recommend anyone looking for a dentist to go to DeVaney!
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July 2023 by Ally Achibane
This is the best dentist office I’ve been to. And I’ve been to a few since we move around. Maria is very kind and considerate. She helps me relax during my visits which helps a lot since I have a very small mouth. Aina loves to help me with my youngest. She will hold him and play with him while I’m getting my examination done. A great place and wonderful team all around. I would recommend it to anyone.
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July 2023 by Vanessa Whalen
Tina and Candy are great ! I love Tina ‘s personality, such a sweet person. If everyone would have that customer service the world would be different. All the staff is really sweet in this office . The doctors are really professional in this office .
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July 2023 by Shnuggletea Creations
Aina is so sweet and helpful. She plays with my eight-month-old while I’m seeing the dentist. Maria is super considerate of my small mouth. I’ve never been more comfortable while having my teeth worked on.
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July 2023 by Kyle Anderson
Tina at DeVaney Brassfield was friendly and provided excellent customer service. This experience was great as I was scheduling an appointment for my emergency dental services. Additionally, Cady did an amazing job preparing the new crown.
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July 2023 by kim pitts
I had my first visit here today with Dr. Vines. I would just like to say that this was the best dental experience I have had in my life. (I have had a lot) it started with my first phone call to schedule and did not end until I was walking out of the door pain free. This is the most pleasant dental staff. Everyone in this office took the time to treat me with smiles, good conversation, respect, compassion and concern for my well being. I had to have a tooth pulled and the doctor had it out in about two minutes. I was in utter shock that it was over so quickly. I would like to thank everyone for taking such great care of me and I’m so glad I have found my forever dental home!!!!
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June 2023 by R. L. Elliott
I have been very impressed by the kindness and knowledge of Dr. Vines and his staff. I've been to several great dental offices as I have relocated over the years, but I have never seen the kind of group welcome and caring that I've seen so far at the Brassfield office. Julie did an amazing job with my cleaning, letting me know at every step what was going on. And Kelly was great at prepping me for my filling and assisting. Dr. Vines was very gentle and caring and completed the work fast and well. They're also a lot of fun to talk to! The front office staff is just as personable and very professional. Overall, a very good experience.
