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September 2024 by Robert Rostand
I want to thank everyone at Volvo. The sales and service departments were great. Special thanks to Conrad Beauchamp.
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September 2024 by rick schwab
Great people to deal with. No hassle ! Straight shooters ! Delivery of car in 2 days ! No added fees. Easy to contact and very professional in getting the car price and shipping done quickly. Buy from them again if needed another vehicle! . Thanks again
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September 2024 by Judy Rotruck
Personable and professional service advisors
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September 2024 by Chrae Beatty
Always love getting my car serviced by top notch professionals. Environment was clean and accommodating. Staff were pleasant and knowledgeable. Other Volvo customers were very delightful, and overall Volvo Greensboro has a welcoming atmosphere.
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September 2024 by Tamara Sanders
Amazing job! The staff were professional, transparent, and welcoming. I didn't feel pressured to get additional services. My service advisor explained everythingthat was necessary. Thank you Volvo for great people and great service!
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September 2024 by James Parker
Great service for great cars.
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September 2024 by Anna Williams
This Dealership Volvo Cars Greensboro NC is AMAZING, I’ve worked with Mr. Will , Mr. Conrad and Mrs. Johnna and those 3 are so PROFESSIONAL sweet and overall HONEST !!! This is my first Volvo and I will definitely recommend these 3 to everyone in my family as well as my friends and coworkers. I give Volvo Greensboro 10 Stars and Kudos for making it happen to put me in the car I WANTED and not forced on me .Please go visit this dealership and ask for Conrad or Johnna and let them get with Will the finance/ Sales manager and get your New Ride TODAY THEY WILL NOT DISAPPOINT YOU, signed Extremely satisfied customer Anna W.M of a XC40 !!! A special Thank you To Conrad for having the ultimate patience with me due to I’m very picky and Volvo Cars Greensboro NC, 9/11/2024
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September 2024 by Beverly Davies
Great service! The service team is the best!
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September 2024 by Kent Manning
Having just bought our most recent via Judy @ Volvo Cars Greensboro - I have to say they were responsive, extremely patient, and good to work with. They walked us through the whole process and were very helpful. Would definitely give them the first shot at future Volvo purchases.
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September 2024 by K Love
Smooth process!
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September 2024 by Cislyn Griffin
10 years and 3 volvos and I've still been nothing but satisfied!
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September 2024 by David
Friendly, open communication and a focus on the customer. Those are three things (and there are more) which enhance the car buying experience at Volvo Cars of Greensboro. Johnna took as much care, if not more, than I in looking over all aspects of my vehicle, its pricing and details of the sale. Gene found the resources to manage my payments into the range which worked with my budget. A dealership that will work with you - that's Volvo Cars of Greensboro.
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September 2024 by Tanyia Worthy
Excellent customer service. Johnna and the whole team were very helpful, knowledgeable and friendly. This is a family not just a job to the team. I love it here. Thanks for getting my birthday present to me , from me.
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September 2024 by Alex
I've put off this review for quite a while, hoping things would be made right and I could recommend this place after all. However, as I consider it paramount to be honest and blunt when reviewing somewhere that promotes such a massive financial commitment as a car, I have to highly recommend you stay far away from Volvo Cars GSO.
In November of 2023, I traded my 2023 Ford Maverick towards a 2020 Volvo Xc90 CPO (certified pre owned by volvo). It's important to note this was a CPO car, as Volvo CPO cars are to come with a 1 year BUMPER TO BUMPER warranty, as per Volvo directly, wherein such claims are paid BY THE DEALER. This was confirmed to me by Volvo corporate. At the time I bought the car, I admittedly allowed myself to be swayed into extending that warranty, being told it would extend the same exact coverages to 2027 or 100k miles, whichever came first. I paid $3800 for this extension, thinking it was a long term investment. Conveniently, when I asked for a printed copy of the contract the night I bought the car, the printer was "out of paper", and it took 2 weeks of emails before scans were finally sent. Scans which had the warranty coverages page omitted, and showed a page number jump.
As you might expect, it turns out the warranty covers very little, with a huge paragraph of exclusions beyond regular wear items to things such as "lighting, upholstery, and cosmetic items". Time after time, I brought my car in for small issues, and every single time I had to fight and argue just to make sure things were covered. In fact, on one occasion, the service team simple went ahead with repairs BEFORE verifying coverage, then hit me with the bill. I refused to back down, and the invoice was adjusted "in good faith". Every ordeal was exhausting, and that's provided they even answer when you call.
Come to find out, despite my car being a CPO vehicle, which requires the selling dealer to cover expenses for one year, this dealer had simply been filing claims through my extended warranty, lying to me and saying the CPO warranty was "the same thing anyways", simply so they could charge repairs through fidelity, and not themselves.
Now I had been patient, I had been consistent, and I had tried to resolve these issues to where they would stop coming up, and at one point I called ahead and came into the store in person to discuss this. I was told ahead of time to come in, then rebuffed by the receptionist. When I finally spoke to the sales person who told me on the phone to come in, our conversation was interrupted when the GM came storming up and yelled at the sales person "TELL HIM GOODBYE, AND PUT THIS DOWN NOW". When I confronted this man about what he had said, without giving me a chance to speak he said "I know who you are, I know why you're here. I am not helping you." And furthermore "the salesman who promised you these things when you bought the car no longer works here, so we cannot be held liable for what he did."
Now you can say what you want about car dealers and salesmen. Everyone has to make a living, and I have dealt with good and professional salesmen who value the integrity of a sale. But to hear that directly from a general manager was absolutely shocking and should serve as a warning to anyone considering doing business with this place.
In the end, I actually sold my volvo to carmax, and terminated my warranty. At the time of writing, I have been attempting to cancel it through the dealer for weeks, as they are obligated to do so, and agreed on multiple occasions to help. Meanwhile, they have sat on their hands and when I attempted to follow up, they never called back. Meanwhile, the money I am owed for a warranty I cannot use any longer continues to linger. I cannot even count how many failed follow ups I've had with this place, but thankfully, I am done. I will be canceling the warranty through fidelity dire
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September 2024 by Vladimir Florat
State Inspection...
I texted Kristin to book an appointment to Inspect my car. She responded my text within minutes. I brought the car to the dealer the next day. Was very nice to see her familiar face there taking care of the costumers. They were busy, but she made everything super smooth. I definitely recommend this dealership. The people that works here are nice and professional. They treat everyone with respect and professionalism.
Kristin is a super Start...
She texted me after I left checking in to see if I was satisfied with the service. Of course I was. Her and her team are the best!
Thank you Kristin and Volvo Greensboro team!
