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January 2024 by William Ervin
Went and got a tire the lady at the front told me my total would be 87 dollars so i agreed then when got done charged me 145 dollars when she said it would be 87 bucks claims it was a balancing fee highly dont recommend. Highway robbery
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January 2024 by Trevor Durmire
$112 for a basic oil change with no tire rotation or anything else extra. Talk about literal highway robbery. This place is a joke and very overpriced and poorly ran. I have never paid even close to $100 for an oil change before and I drive a Dodge Ram 1500. I will not go back there and would highly recommend for anyone else not too as well. There are plenty other auto body places to go for better and cheaper
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December 2023 by Sound of the Owl
Prices are wayyyyy too high! They charged my mom $31 in labor to replace a fog light! My oil change was over $70! Found out afterwards they only use synthetic and synthetic blends. I've never paid more than $40 for an oil change. Lesson learned. I'll never go back.
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November 2023 by austin powers
This is one of the best run shops in town, the new management is amazing they did a great job on my tires and my wifes tires.the counter person was very welcoming and kind
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November 2023 by M So
i was driving through this town and needed a oil change and quick service done, as i was driving back to Canada, im so happy this place was open and even though they were busy they found time to take my car and have it ready thanks guys appreciate it
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November 2023 by Kim Stamey
Well my son took his car to get an ailment done. He brought it home. He said that heard a rubbing noise. He got to looking. He found out that. They bent the new strut that he put on two weeks prior. He took it back he had to pay for a new strut and an alignment again. It's not right to do people that way.
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September 2023 by S F
Awesome customer service! I just went in to get my tire checked due to leaking air and Chris was amazing! He was able to troubleshoot and fix the problem very quickly.
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July 2023 by Seth Main
Had multiple issues from this specific mr tire from lying about services completed to messing up my milage on my paperwork to telling me to come back to have my car worked on at a specific time then being turned away once I arrive with no explanation
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June 2023 by Justin Galens
Stand up crew this evening at the Hickoryblvd, granite falls location... super polite and understanding when I came in with a possible tire balance issue after a tire install at another mr tire location... confirmed and re balanced the tires. Excellent experience...
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June 2023 by Amanda Rhea
I took my car there for new brakes. They said the rotors needed to be turned. I approved the work and paid. After picking up my car, I heard a grinding noise when braking, so I returned. They said everything was fine and there was no noise. I took my vehicle to get a second opinion and they said the rotors needed to be turned. Mr. Tire never turned them to begin with. After the second location performed the service, the grinding stopped.Never again. Which is too bad. I was a loyal customer for years.Edit: I was finally able to speak to customer service. The information they provided in their response to call was not accurate. I was given a partial refund of the work I paid Mr. Tire to do (it was short around $10). Somehow it's their policy to not give a full refund when they charge for work not performed.
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June 2023 by Brittany
Horrible experience twice. Staff has changed; complete waste of time. Gave them two chances to treat me fairly, both were taken for granted.First time: Asked me to give 15 mins for service, turned into a hour before my car was pulled in. I tried to be understanding but noticed they only decided to pull my car in when I walked outside.Second time: Made appointment the day before for a set of tires & alignment but after arriving they could only find 3/4 tires that was supposedly ordered the day I made the appointment.I came in as scheduled and still waited 30 mins as they serviced other walk ins, that came after me so what was the point of an appointment?Mind you, I called 20 mins before the scheduled time to confirm the tires were there, after seeing how inconsiderate they were the first time; they said they would call me back but never did before the appointment.When I arrived, was told they haven’t looked for the tire since my call but they were sure the tire was there. My husband then asked to have only 2 tires changed since they couldn’t find the one to complete the set. The front desk guy told us No, I’m going to sell you the set, install 3 today, if we can’t find the 4th one, come back for it went it comes, let me have someone check to make sure its not here though.We waited outside for another 15 mins, then he FINALLY asked another guy to double check the tire inventory. 15 mins after that he says they couldn’t find it but states he will put on the 3, then we can just come back for the 4th tire next week and he’ll give $20 off the full set.I told him No, I was furious but didn’t let it show. It disgusted me that our wasted time and inconvenience was worth $20 off in the eyes of this business. I didn’t care about a discount, I came for a fair and honest service so I could go on about my day, the price was no issue.Maybe I would’ve worked with them if my time was valued during it all but paying for a full service and still coming back, was way out of line, which I definitely wasn’t doing since I witnessed how they enjoyed wasting my time twice already.The serviced concluded with them taking their sweet time until closing to finish a 2 tire change and alignment. We watched the entire time and they basically walked back and forth with no sense of urgency.
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June 2023 by Hope B
Pulled up. Place was pretty dead 1 car in the bay. Open bays no cars.I go inside.3 guys at the register. One customer ( I guess it was his car in the bay) after a few minutes 1 guy asked if I need help. Told him my tire sensor was on. He said ok 1 sec. He goes out to the bay, talks to. 1 of the 4 guys standing around. They Stan's there and talk a while.on one else asked me anything or offered to help After about 15 minutes of watching them stand there and chat. I left. Never go back
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April 2023 by Kyle Knorr
They charged me for an oil change and tire rotation, they didn’t rotate my tires, I have them marked. And they didn’t put enough oil in. I asked them to rotate the tires since I already paid for it and the kid couldn’t figure out how to get the hub caps off. Then I had to back my truck off the lift because the kid wouldn’t.Then they started pouring in oil out of a dirty can.Be careful if you go there.Watch what they are doing
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April 2023 by Kylene Hall
Special thank you to Andrew and Bobby for immediately assisting my boyfriend and I with a flat. Excellent service that is hard to come by. Would give 100 stars if I could.
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April 2023 by Some Guardian
I had a flat right across the street and Andrew and Bobby helped me efficiently, with great service.
