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February 2024 by Brandy Richardson
I just want to Thank Bree and Ethan for being So Helpful and kind. I had to rent a van for about a week and a half. They made the process so easy. I Loved the vehicle and them. I Feel blessed to have meet them. I would recommend Enterprise in Granite falls to anyone.
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February 2024 by Ashley Byers
Rent at Your Own Risk: A Frustrating Fumble with Enterprise of Granite Falls.Let me preface this review by saying I usually hold off on negativity, but my recent experience with Enterprise of Granite Falls deserves a cautionary flag. My car was in the shop, leaving me stranded and desperately needing a rental. I secured an appointment for my rental via phone a week prior—only to arrive and be informed my reservation was "invalid." No apology, no explanation, just a shrug and a “there’s nothing I can do.”Frustrated but needing wheels, I rescheduled with customer service for later that day, and confirmed with them that there was a vehicle available for me to drive. This time, upon arrival, the manager declared they had no cars available. Again, no offer of help, no alternative solutions, just a dismissive wave of the hand.Finally fed up, I asked to speak to the manager. The person I had dealt with the entire time was the manager of this location. She continued to offer no solutions. It felt like I was pleading with a brick wall. Her complete lack of empathy and utter disregard for my predicament was shocking especially after I made two separate trips from lenoir to granite, leaving work both times.My two-day ordeal with Enterprise wasn't just inconvenient, it was emotionally draining. Being left stranded with no support, especially during a stressful time, is unacceptable. If you value professionalism, responsiveness, and even a shred of customer service, avoid this company at all costs. My car may be in the shop, but my trust in Enterprise is permanently damaged.
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January 2024 by Dean Church
I wish I could leave negative 10 stars, this location is hard to reach spent the day trying to contact them about my rental being extended while my car is being repaired from accident. I still have three weeks of rental coverage from my policy , I have been calling every 30 minutes for the whole day . Forget about calling the corporate number either ,you get people that can hardly speak English and does not understand what you are telling them .I would suggest Hertz or some other rental place
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January 2024 by Chris
This store was very clean. The Manager, filling in from another location was very friendly and knowledgeable. The car I received is very clean. It has some scratches and small dents that were all noted at the time of receiving it.
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December 2023 by Nicholas Gibson
Not open Saturday
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November 2023 by Alison Joyner
Did not have our reserved vehicle two days in a row.
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September 2023 by Sheila Day
This is the second time renting from here, it will probably be my last!Both times I requested a certain type of vehicle and they did not accommodate my needs! The first car had the wrong liquid in the windshield washer and left streaks on the windshield which were hard to see out of, went to a service station to use the squeegy at the fuel islands and it still left it streaks as if it was burnt onto the windshield.This last time I informed them how many people that I needed the vehicle for and luggage for that amount of people. I was lied to several times prior to the pickup date, I was told I would have that vehicle and come to find out they don't even rent those (Tahoe or Suburban) The website states it does.HIGHLY Highly disappointed with this place BOTH times!
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April 2023 by Steven Pearson
rude don't tell you that you'll be put on hold . then they hang up.
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March 2023 by Ellie Johnson
This company is terrible. They’re overpriced, unhelpful to the max, and whoever you speak to gives you inaccurate information. I had a reservation to pick up a car, on the phone I was told to bring specific credentials, but when I got dropped off there they informed me that I needed more information that I didn’t have on me. I begged them to help me in anyway possible or at least to give me a ride home, and they refused. DO NOT USE THIS COMPANY! If I could rate any less than a 1, I would.
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January 2023 by Kevin Honeycutt
Made reservations to rent a carThey called 4 hours before I was supposed to pick it up and said they had no cars and weren't expecting any.I don't think they understand how a reservation works.Don't trust your travel plans to these guys
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December 2022 by tiffany miller
Brianna and Damion especially Brianna took care of us and were very helpful. I definitely would go back and I would definitely ask for Brianna. I hope I spelled it right!!!! They were amazing ❤️❤️❤️❤️
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October 2022 by Wyn Flo
Excellent service. Had to exchange my car, easy peezy.
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September 2022 by Wanda Watson
They Have Been So Great At Helping You Get A Car Weather It Be From A Wreck Or A Nice Weekend Drive There All Very Nice And I Appreciate Them For All They Did In Our Hard Times!!
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May 2022 by Misty
Enterprise Granite Falls....Top notch service every single time!! Ashley is just amazing!!
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April 2022 by Timothy Andrade
Company paid for. Got a nice well equiped Ford fusion. Got great fuel mileage was ready on pickup with a full tank. Made the 13 hour trip to Mississippi easy
