The Verizon store located at 2902 US Highway 70 W in Goldsboro provides an exceptional in-person wireless experience. Customers report receiving wonderful and exceptional customer service from helpful, polite, and patient employees who exhibit a genuine desire to assist. Sales consultants take the time to personally explain options and show concern for finding good solutions within a customer's budget, making the entire process enjoyable and hassle-free. Staff members are described as going above and beyond to help, even in complicated situations, defining what customer service should always be. This location offers assistance with upgrading phones and plans, along with purchasing accessories. The welcoming atmosphere and personal assistance have positively changed perceptions for customers, ensuring they will definitely return for any future needs. The store manager is also noted as being absolutely wonderful and happy to provide help.
Lindsey was respectful, pleasant, and knowledgeable. We are received excellent customer service. We accomplished our goals, and are satisfy with the outcome.
March 2024
Thank you Lindsey for a wonderful day! Such a great customer service experience within a little amount of time, looking forward to working with you again in the future!
March 2024
Jay hands down is the best! Gave great advice and laid out all my options for me!
