The Verizon store in Goldsboro provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an appointment online, or place orders for in-store pickup, two-day shipping, or same-day delivery. Reviews indicate that Verizon's coverage is consistently praised as the best available, superior for voice, data, and hotspots. Many customers report a great experience at the Goldsboro location, describing a helpful and nice atmosphere with polite employees. Specific sales representatives are highlighted for being patient, knowledgeable, honest, and efficient, thoroughly explaining plan differences without pressure, which can result in monthly savings and better service. This store is preferred over others, with some customers stating they will go out of their way to visit this location. However, sentiment suggests the company is not as good as it used to be, and exceptional individual service may be the exception rather than the rule. While Verizon's customer service is considered better than some alternatives, overall customer service as a whole receives mixed feedback. The primary and repeated advantage remains the unmatched network coverage.
While there was a delay in cell service during my experience, another employee was able to help me through the rest of the process.
October 2023
Not as good as they use to be but still a great store. The one in Rosewood is the worst store ever. I will go out my way to come to this one instead. Everyone there has been helpful and nice.
September 2023
Love the atmosphere and employees here, Allesandra was very polite and helpful during our whole transaction, she helped us add a new line and set up our new phones
