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June 2024 by Thomas S
I must say that I was a little hesitant staying here after reading some of the recent reviews. It just goes ti show that you can't always rely on someone else's experience.
From the moment we walked in Myra at the front desk was so warm and welcoming that I knew we made the right choice. She remembered our names for the entire stay and just helped us feel like we were at home.
Max on the afternoon shift was equally as friendly. All of the other associates were excellent as well. Management must be doing something right ?.
Rooms were recently upgraded and very cozy and functional. For a small kitchen they sure had everything one could ask for to make any kind of meal you'd like. They even have grill accessories a d seasons for the Weber Grill outdoors.
If you have to stay in Goldsboro then this would be my absolute first choice.
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May 2024 by Rolf Rauh
A clean place and has a lot of restaurants in close driving distance.
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May 2024 by Courtney Barnes
The room seemed nice until we saw a roach on the kitchen counter and then opened the dishwasher and found over ten of them, mostly babies. Ugh!!! They put us in another room, but I just couldn't get that picture out of my mind. If it hadn't been so late in the day, we would have checked out and found another hotel. They didn't even offer a partial credit. This will be out time using TownePlace Suites by Marriott and maybe even any of the Marriott hotels. Very unhappy former customer;
Food & drinks: breakfast acceptable
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April 2024 by Rene McFall
Helen keeps the breakfast area well stocked and always there to help you
Front desk, Max, was there for us very friendly and helpful
It was a great experience
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April 2024 by Alex Cisar
great place to Atay. Staff extremely friendly and helpful. Our suite was very clean and comfortable with lots of room.
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April 2024 by C. Showers
Highly recommended.....great rooms and setting. Professional staff and very welcoming.
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January 2024 by Maureen Govea
Nice rooms, clean, felt safe
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December 2023 by Beautiful c
The staff really tried but old hotel. Rooms old and musty. TV was not working but staff came and fixed it for me. Coffee was watered down not great at all. Tub would not stay plugged to take a bath so had to stuff towel in it.
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December 2023 by Nakia H.
Roaches with baby roaches in tow!!! Do I really need to say anything more? I was in a 1 bedroom suite that had furniture that looked as if it came out the dumpster. The chair was on the floor with NO LEGS to it and severely stained. I do NOT recommend this hotel as it does NOT meet Marriott standards in my opinion. I am currently a Platinum Marriott member with 3 stays to go before hitting Titanium before the end of 2023.
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December 2023 by Carey B.
My wife and I who are loyal Marriott members. She is a Platinum elite and I am a Lifetime titanium. We stayed at this property last night.as we entered the room we noticed several roaches scurrying across the counter. We subsequently changed rooms. However this morning when I went to complain to the manager I was treated as if I was a bum off of the street. I was not hostile nor threatening, but was firm in my stance. The Manager Tammy Cannon became extremely indignant. When I asked her why all of the attitude she then called for some guy named Mark who threatened me and told me to take a walk. It was a leave or else situation. I have never in my life had an experience such as this. I did not raise my raise my voice or escalate the situation in any way. I was then escorted off of the property by an older gentleman who was apologizing as he was walking me out of the door. All because I had complaints and questions. I am speechless. I will never stay in Goldsboro again. There were some obvious undertones that may have attributed to the hostile environment that was created by the GM during our conversation. I am on the phone with corporate now.
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December 2023 by Brad Long
Fair accommodations. The area is lacking new/updated hotels, so this is actually just fine. Rooms are old, as is the furniture and free breakfast is highly organized to restrict just a bit too much. Staff is kind and helpful.Walkability: Not much to walk to.. maybe Outback steakhouse.
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December 2023 by Marie George
1 star is being generous, I stayed at this hotel on 11/27-11/30/2023. I am a long time Marriott Bonvoy member and travel exclusively with the Marriott brand. I have also used Marriott's event spaces and catering for a family celebrations. I am deeply saddened to submit this review for the worst experience and treatment from Marriott staff and accommodations. I am currently in grad school at East Carolina University and stayed at this location as it was close to my study group and clinical location. I booked my stay using the friends and family rate, I understand that upgrades and other perks are subjected to each individual hotel, however the treatment I received because I used this rate was shocking. I arrived on 11/27, after entering my room, I noticed the linen on my bed was dirty, there was hair in the bathtub and the carpet near my bed had stains that appeared to be emesis or something similar. I was exhausted so I used a clean towel as a shield and didn't complain. On the morning of 11/28 I asked the front desk morning staff to please add my room to be cleaned, I didn't make a big deal about it, since this was a rare occurrence. When I returned to my room that evening, my room was not cleaned, again I was too tired and didn't want to make a big deal (trying to be understanding) turned in early, the next day, on 11/29, I asked the front desk again to please add my room to be cleaned, I was assured again by the same staff member that my room would be cleaned, I was pleasantly surprised that the staff member addressed me by name. When I returned to my room that evening, my room appeared clean, as my bed was made, however, the same dirty sheets were on my bed, the trash was picked up and new towels were placed in the bathroom, but the tub was not cleaned, at this point and the carpet near my bed was still stained, I was checking out the next day, so i shrugged it off. On 11/30 my group was meeting for intense studying so I requested a late check out for 4pm, since I am a Titanium elite member, I was told that I can only be granted a 2pm late check out, because I used the friend/family rate per the general manager. During the morning I called the hotel to see if I would be granted the additional 2 hours for school since the hotel was not at capacity, I spoke to the front desk manager who reminded me that I used the friends and family discount, and that I was being rude, and she will report me for being rude. I was shocked, I was reprimanded in front of other guests, this was not only embarrassing, but humiliating. The front desk manager also told me that the staff told her that I was using the friends and family rate for work and that I am not able to use the friends and family rate for work purposes. I tried to explain that I was not there for work, but she didn't listen. When I tried to tell her that my room was never cleaned, she reminded me that I used the friends and family rate, and that I am representing Marriott and shouldn't complain. I will never use this location again. I left several messages for the general manager who never returned my call. I must submit that when I called Bonvoy customer service, the representative stayed on the phone with me while I checked out, and overheard the front desk manager reprimanding me, the customer service agent was very calming and offered to stay on the phone with me until I was back in my car. Despite being a loyal Marriott customer, this experience left a negative impact, and I do not plan on using this location again.
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December 2023 by Andrew Sarver
Great accommodations, service is a huge factor in my book and they knocked it out of the park. Especially the front desk guy named Max! Excellent character, and personality. Helped with much more than standard service, helped with locations on visits, restaurants. You name it Max is the guy to go to.
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December 2023 by Don Rich
This place is amazing...
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December 2023 by Toni Charles
Beautiful room
