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February 2022 by Mackenzie D.
Just a quick buyer beware of Matthew's Motors Goldsboro. This morning February 25,2022 while visiting the lot I was greeted and was looking at a 2020 Honda Civic while in office giving them my information a very upset customer came in and from what I could hear from the customer having the phone on speaker should have been a red flag itself she was saying they had caused her bank account to become $-600.00. So I proceeded to test drive the vehicle and upon test driving I went and had the car looked over elsewhere where it was found the car had some damage and also upon driving back to the lot all four of the windows were hesitating to roll down almost like they were about to go off track and not work. From seeing these issues I took the vehicle back to the dealership and explained to them I was no longer interested in the car. Upon getting in my vehicle Manager Rob had stopped me and my girlfriend from leaving explaining he did not want to lose our business and if he could just try to help us sure cool so I showed Rob the issue with the windows he than showed me it was a adhesive where the tint was removed causing the issue with the windows. Than I showed him my concerns of the damages to the rear bumper and where the vehicle had been repainted he kinda just shrugged the issues off. I than walked the lot just looking at inventory as Rob went inside to see " what numbers he could come up with" for the value of my 2021 Toyota Corolla trade in. I began looking at a Maroon Dodge Charger upon looking it over I checked the dipstick to the oil there was no oil on the dipstick I expressed the concern to Rob in which he stated the vehicle had to have oil on it to pass the inspection to be able to be in lot and sold on lot i than showed Rob there was no oil on the dipstick again another issue just kinda shrugged off. I than was told they were willing to pay off my trade in and get me in a Accord not sure which vehicle that was cause I had test drove the junk of a Civic they had on lot. I than asked for a quote showing the amount for my trade in and showing on paper printed out that they were paying it off and showing the numbers. He said okay no problem proceeds to go inside while I continue to walk the lot looking at vehicles than comes back out in which I ask again for a print out showing the numbers. He than says he's not doing that and will hand write that info down because I'm not taking the numbers he's giving me and shopping elsewhere. Overall very unprofessional and very rude of Rob I really before today had heard nothing but good of Matthew's Motors Goldsboro but after today I know my business will no longer be going to them ever. This morning was a complete waste of time and shows why I only deal with certain Toyota and Honda dealerships around Goldsboro NC. Also if I could I would give this no stars because it doesn't even deserve 1 star. update I called this morning and spoke with rob, after finding out they keep running my credit and I'm not even at the dealership! way to affect my credit!
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February 2022 by Google user
So far ,looking like people of care,,people you can trust, a car lot,will to help anyone, if they can, go check the respectable staff,top quality cars and personally, don't take my words,go by and see it in person,thank you and may God bless you ,
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January 2022 by Kentrell Davis
Amazing place to shop for pre-owned
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November 2021 by Vicki Capps
the sales team really listened and help my daughter get the car she wanted. Chris Etheridge did a great job.
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November 2021 by Gary Baldwin
Enjoyed my time there amongst friends.Great service and learned alot.Great vehicles.
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September 2021 by John Davis
So far ,looking like people of care,,people you can trust, a car lot,will to help anyone, if they can, go check the respectable staff,top quality cars and personally, don't take my words,go by and see it in person,thank you and may God bless you,
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September 2021 by Wade Massey
The best experience in buying a car. Even they originally let me down on the car I wanted Allison promised to car once the car I wanted was ready. I even followed up with her. She never called, when I got to the dealership it was sold. The rest of the experience was awesome. Everyone in the building worked as a team. Very nice and accommodating I honestly could not ask for a better experience in buying a car.
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November 2020 by Clarence Anderson
Very friendly but you have to check vehicles very close because they won't point out any body flaws
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November 2020 by Peggy Stocks Briley
They made getting a new vehicle a very pleasant experience. Really went the extra mile for me!
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October 2020 by Charlotte Harper King
Pam and Ron Smith went out their way to find exactly what we wanted. The detail guy don’t know his name is top notch. Very friendly people and treat you like family best experience I have had when buying a car
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June 2020 by Brandi Lynn Bright
Great crew of people to buy a vehicle from.
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March 2020 by Tyler Robinson
amazing, super nice and they can work around your schedule. I was able to go to work and on my lunch break met the sales man pedro and sign any documents I had left and got a new vehicle in 1 day as a new customer and they were able to explain everything and answer any of my questions
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March 2020 by Heather Wood Ness
Friendly staff and helpful in finding the car you want at a great price.
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October 2019 by Keke Crudup
Leanne was amazing. The best customer service and very down to earth sales person. She made sure I was satisfied and got exactly what I wanted. They will do whatever and work to get you in a car. Thanks for such an awesome experience. We will be back for our next car.
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August 2019 by John Alford
Yes they are great. They show their customers respect and are very good about their business
