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March 2024 by Voltaire M.
Staff not helpful. I asked if they can put 1 bolt on my wheel since it's missing one bolt. They said they don't do that because of " Firestone policy". I go across the street to another franchise tire facility, and no questions asked, they just put in on right away. They didn't even charged me. So it seems like Firestone has no customer courtesy at all even though I regularly bring all 4 of my cars there for maintenance and repairs. So I will have to go elsewhere from now on and tell my friends as well.
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February 2024 by Chris Simon
Very professional
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February 2024 by Lazyboi EJ
Excellent job
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February 2024 by Matthew Thompson
The Firestone in Goldsboro will do the best alignment. These guys make sure the alignment is in the middle of the recommended range. I drive from Raleigh for my alignments.
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February 2024 by Tonya Canady
Great service. Knowledgeable staff. Clean facilities. Would definitely use again for my car care needs.
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February 2024 by michael collins
Always room for improvement.
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February 2024 by Stu B
Late in evening got a two to three inch gash in rr tire. Pete, James and the guys took REAL good care of us even stayed slightly past closing. Amazing group at our local firestone.
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January 2024 by Meredith Christenson
They always do a great job. They are very communicative and professional.
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January 2024 by Mat
if i could rate it lower i would had an appointment at 1 and walked out at 3 with nothing done. sorry a** employees
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January 2024 by God's Child
Service was awesome & we went on New years Eve. They only had two guys working and we was still in & out in less than 30 mins.
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January 2024 by jennifer perkins
Great service as always. I have been using this location for over 20 yrs. They have serviced my 4 runner through over 350k miles and now for my Taco they continue to provide excellent service. Competitive pricing. Great customer service through the years, including Gage for my most recent. Would recommend them for any service work.
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January 2024 by Edmund Gillette
Some of the worst phone educate I have ever experienced. Thank you to whoever picked up the phone there and asked me “why do I sound like I have an attitude.” It’s because of how much lack of care you had speaking to me, lack of adequate guidance, and monotone lack of assistance. Two blocks up the road there’s new competition and I’ll be taking my business there or anywhere else but not a Firestone ever again. I only called because I have a card with you which I won’t be needing anymore. Thank you for the lack of care and service. You’ll never have to worry about my business or “attitude as you called it again.” All I did was match your energy. If you really cared you could if asked nicer.
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December 2023 by Heather McAlduff
Gage and the manager fixed a situation that came up with the warranty of my vehicle. Even when I was upset Gage remained calm. Very good customer service.
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October 2023 by Craig Bennett II
My rating prior to today was 5 out of 5.The quality has severally went down since I last went here. Even with schedule appointments for 3 vehicles for inspection and balance. We have to go to it 3 separate days and one of them they said it was ready but it wasn't for another few hours. From the look of it, if you have lifetime balance then you are treated less than dirt and last in line based on the recent changes and what we seen while waiting.One of the trucks they said some light was out but we have video evidence showing prior this wasn't the case (I don't know if they just collected our money and did nothing on that one since there was no evidence one way or another anything changed).
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October 2023 by Crystal W
Called for an inspection. They took me in the same day. They took my vehicle in soon after I arrived and completed the inspection within a few minutes. My information was sent over to the DMV before I paid. Great service and great customer service!