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June 2024 by Tammy Price
HIGHLY RECOMMEND DEACON JONES COLLISION !MY CAR LOOKED BRAND NEW.THANKS TO MICHELE FOR GREAT SERVICE!I WILL BE USING THEM AGAIN AND TELLING MY FRIENDS
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June 2024 by Justice H
Excellent place to get collision work 10/10 recommend!
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June 2024 by J. W
This shop does great work and excellent customer service! Justice and Carolyn up front are very informative/friendly!
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May 2024 by Todd Wheeler
Awesome collision center
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April 2024 by Andrew Janocha
My truck hit a deer, They replaced the bumper and it looks like new!!!
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February 2024 by Terrena
Was running behind on my appointment and Martin allowed me to still come in! Friendly service, Martin gave me an estimate within 30 minutes! 10/10 highly recommend!
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February 2024 by Dww Webster
Deacon Jones in Goldsboro were great in completing our SUV repairs . Took 2 weeks but the results speak for the selves , great Job. Kudos to Marty our estimator, and Cody Body mgr at large .he even jumped my car off after setting for a period of time. And, gave me some knowledge of applying for diminished value of car after wreck, which I did and insurance company paid up the difference, (thanks Cody)Good people here .
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January 2024 by Aaron Woodcock
WOULD NOT RECOMMEND!! Unless you have plenty of time on your hands to not have your vehicle! I've never dealt with a collision company before so l don't know how the routine goes. From a customer stand point I was highly dissatistied with how the overall experience played out. It took over 4 months to receive my truck after replacing only the front bumper and what small parts belong to it. Along with calibration of the front sensor, which I understand takes time. It seemed a little extensive time frame for what was done to it. I was never kept in the loop with questions, comments, nor concerns throughout the process. Every time I called nobody could give me an answer as far as the progress of my vehicle. Even a couple of phone calls from myself the manager at the time couldn't even find my truck and told me it was a brown truck (where as mine in black). I was even told they were "battling" my insurance for a part that was previously broke prior to the accident I had. This took a total of two weeks for little progress. The whole thing could've been avoided with a simple call to the owner of the vehicle. When I called and was told this I informed the gentleman about the prior damage and he said it'll be done within a couple days. Now upon picking up my truck I noticed a couple of imperfections due to either absent minded of the employees or just lack of care to small details. My overall experience was one to never forget and I've concluded I will not be using this company anymore for my collision needs.
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January 2024 by Courtney Horton
Sloooow as molasses! Took over a month to get my car fixed then told my husband it would be ready so he took off work & it still wasn’t ready!!!
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September 2023 by Ricky Scarborough
This is an excellent body shop. They all are very professional and courteous and did a top notch job no complaints what so ever and it was done in a very timely manner. They kept me informed about the status of the repairs as well as the time frame of being finished. This will be my go to shop if I should ever need body work again. Thanks guys.Services: Painting
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May 2023 by Melissa Mitchell
I only give them one star because zero was not a option! Warning these people will keep your car for several weeks and do not work efficiently.. they love to push blame as well they all have a different story as to why the work is not being done! They won’t even take the time to get their stories straight!! I was promised by the overseer of the 3 Deacon Jones collision centers that my car would be fine right in a reasonable time frame, haha it was 6 weeks before I got it back. The day I took it I made sure they had all the parts to start work yet it was over 3 weeks before it was started. They came up with $7000 more dollars of damage that I believe was just to rack up more money for them. Honestly I don’t believe they even used parts the insurance was charged. They are good at one thing and I can’t say it on her but it is complete bull if you get it!!! I have never had any experience like it before and I will never use them again. Only went there because Deacon Jones of Goldsboro Hyundai paid the $500 deductible! I will tell you that if you can just pay your own deductible and be done with it you’re not saving yourself anything especially trouble and aggravation!!! They do not use their time wisely and certainly do not have good communication between the team there or with the costumers!Services: Steering & suspension repair
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April 2023 by Carrie Sartin
I highly recommend Deacon Jones Collision Center! The service that I received after a deer decided to do significant damage to my SUV was impeccable. I was able to be seen quickly for both my estimate and repair. The staff were attentive, engaging, and knowledgeable each time. If you’re looking for great, detailed, and timely service, this is the place!Services: Painting
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February 2023 by Odell Collins
My 2020 F-150 has been at this facility since July 5 I just got a text notification stating that it won’t be ready until July 26 this was for a bumper and tailgate repair, they won’t answer the phone nor do they return voicemails…So Pitiful!Service: Body & Trim
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February 2023 by Charles Cosma
The staff is knowledgeable, friendly, and courteous. The repair to my vehicle was excellent.
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February 2023 by Rhonda Stephenson
I am posting this for my dad since he doesn't have a computer. He was in an accident that wasn't his fault. The body shop did a great job and all the employees they talked with were very kind. They dealt with the insurance and tried to help him with several issues. He said he would definitely recommend them.Services: Painting
