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July 2023 by Larry Thompson
Driver: JJ and helper: Harley were extremely efficient and effective. Entire truck load was off loaded and everything put where I asked them to.
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April 2023 by carla saylor
Their insurance does not cover your possesions unless they pack it or you pay extra on top of an already expensive move. The up front explanation is vague and misleading. The claims process is arduoussince they don't tell you to keep damaged boxes and box numbers beforehand. Take photos, keep and don't repair anything or you won't get reimbursed.
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June 2022 by Robert Clark
BEWARE: It’s not customer first for these companies its revenue first!My concern after this experience was that Berkin puts revenue over customer satisfaction. In my view, Berkins uses their contact to hide behind their failures.I have moved several times in my career using Bekins or their subsidiary. This last move was the worst experience I have ever had they damaged more than $8000 dollars and what I got in return was 60 cents per pound equaling $900 dollars. Their reasoning was I should have bought the insurance to cover the value! Why would I need insurance if I am paying professionals $18,000 to move my home?Every company I have done business with contractors, maintenance, dealership, repairs, etc. all guarantee their work. NOT Bekins.I hold no grieves with my sale representative he did everything correctly but Berkins and the fly-by-night operation that moved us never again. In the world of business, a little faith and gratitude make a company strong and sustainable.What I expect from this review is an auto statement I am sure says: sorry for your loss that is not how we do business” BS revenue before customer satisfaction!
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April 2021 by Daniel Cook
Thankfully the larger van lines who hired Bekins was able to fire them before my move. The person in “Agency Development” was extremely rude and unprofessional. When I told them I did not appreciate how they were speaking to me, they replied with a threat to “call the base inspector” since it was a military move. Very unprofessional and sad.
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January 2021 by Fern Gliganic
Tom C along with his NY & NC CREW WERE 5 star seamless professionals 9900lbs of stuff moved motorcycles tools etc.. its theee only company i recommend ..
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November 2020 by Kenneth Bryant
The receptionist is rude and very unprofessional. Why have someone so untrained in customer service answer your phone?
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April 2020 by Glenda Eric
Excellent company. They have been around for awhile we have used them multiple times and will continue to use them. Never once a problem in years. Bekins is a really good company.
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November 2019 by Krystal Tadlock
My HH goods have been in storage for a year, and soon will be moved out, so I wanted to drop a review for the staff there who have been so helpful, answering questions, working with me on payments, and just being top of the class in customer service. I could even say that Robin is a personal friend of mine now, with all the times we have spoken on the phone!! Thank you for making my life a little easier during this complicated time.
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June 2019 by sign language foskey
Very very nice and generous
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January 2019 by Christian Smith
I needed a refrigerator moved from the store I bought it from to my residence. The movers came right on time, were friendly, and took great care with my refrigerator when moving it into the tight spot it had to go into. Moving out my old appliance was especially difficult requiring patience and careful maneuvering. Each step of the way, I was provided excellent service. I couldn't be more pleased.
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January 2019 by BlueBird
Great organization to help you move. Very nice staff.
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October 2018 by Debbie W.
I must say that Bekins is AWESOME!! At one of the worst moments in our lives facing Florence they stood by us and went above and beyond. From quote to delivery we could not have asked for any more. They were on time, professional, polite, moved furniture (a few times), and cleaned up afterwards. Not to mention the quote was spot on! You hear horror stories about moving companies. We are so glad that we chose this organization! I will tell anyone that will listen to me to use them when moving!!! I wish I could give them 100 stars!
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September 2018 by Mimi Casey
We are a military family that moved across the country recently. Right before our packers from Bekins left, I had emailed their boss giving them a rave review, thinking they had done an amazing job. Upon further inspection after my review, we had to catch them leaving, to finish wrapping and packing our multiple lamps, we found that they had completely forgot to pack a closet, and they left many things unpacked in our garage. When they first arrived, they had said they didn't think there was any way they could get everything packed in one day. That should have been a huge red flag when they were running out at 5:30 that evening.
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September 2018 by Susan Crowgey
Very professional from top to bottom. Doug Mcgraff came out to give an estimate as well as helpful packing solutions. Billie Jo was available to answer multiple questions and allay any stress. The crew came to pack us and were polite and very careful with our belongings loading and unloading. They made our move easy and we will definitely use them again in the future.
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September 2018 by Claudia Turner
The guys that packed us up were great but it was a different company.
