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February 2024 by Philip Swaney
Polite, knowledgeable and straight to the point. problem solved.thanks
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February 2024 by marie
Always answering my questions, to fix a problemEasy to rent with, staff very helpful
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November 2023 by Kizzy Bradsher
I love that it’s inside, and that it is 24/7 assess and if you have any questions, concerns or problems everyone is always prompt and willing to help and have a very professional and caring attitude!!! I just need the building space to be bigger for all my stuff. lol ?
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July 2023 by LaTonya Pratt
Outside unit easy to pack because of size of lot
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May 2023 by Derek Walsh
Easy contact and action, service is super friendly.
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March 2023 by Brad Huffines
No one onsite, there assistance comes from a call center. Cassie was excellent on assisting me.
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February 2023 by Gary L
Very easy process to rent my storage unit. Clean facility, with secure access.
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January 2023 by Brenda Tucker
Kind nice and very professional. I was very pleased
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December 2022 by Patty Brothers
Gina was very helpful and patient with me. She was able to resolve my issue with a kind, gentle and professional manner.
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November 2022 by Shereda Ingram
Customer service was amazing! Very helpful and polite! Move-in was super easy! I would recommend 10/10!
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September 2022 by Judith Roberts
We had some difficulties getting into our unit today but your agent was very helpful and resolved our problems and we thank him.
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September 2022 by Nancy Alexander
We were worried we wouldn't have a place to move our stuff on a Sunday but luckily we called on a Sat. AM got a real live person - not an automated robot or a recording. She got us all set up and the process was so easy, we'd recommend these units to everyone.
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September 2022 by Aus10 G.
I’ve been renting here for 5 years or so. In that time I’ve had two different units both of which were, like the rest of the facility, clean and well lit. The rental is all through a computer so there isn’t necessarily anyone onsite, but this is a simple process. Once you’ve rented, or if you need help renting there is a number you can call. The reps are all in the US from my experience. I’ve had quick easy fixes, and longer calls dealing with more in depth issues. I have found all of the employees to be professional, and helpful. My only real complaint is that there have been two times that the gate was broken, and left open. The company got it fixed as fast as they could, but since no one is onsite everything was essentially open to bad actors. That said there are cameras, and each unit has its own lock. The only other minor issue I’ve had once was an hour plus wait time on a call. This is unusual in the calls that I’ve made, usually there is no wait time, or it’s 5 min or less. Overall I’m happy with 10 Federal Self Storage in Gibsonville, NC, and I would consider them in another location if I moved.
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August 2022 by Dana Nicole
Current customer and have had my unit broken into, with absolutely no responses or care. Today, month later, I come to find the rear emergency door propped open leading straight into someone’s backyard. No alarms, no gates, no locks besides a simple doorknob lock. Who built this
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August 2022 by Tracey Lawrence
I was very pleased with the service I received today. Very satisfied. Thanks job well done ??
