This Verizon store offers mobile devices, 5G home internet, and business services. Customers can visit in person, schedule an appointment online, or place orders for in-store pickup, delivery, or shipping. Customer experiences at this location vary significantly. Many reviews praise the staff, describing workers as really good, very helpful, knowledgeable, phenomenal, professional, courteous, exceptional, patient, thorough, and polite. Specific associates are highlighted for being extremely helpful in managing phone activations, transfers, account changes, and finding the best deals, with one even earning the nickname "The Phone Whisperer." Several customers report never having a bad experience and specifically choose this location over others. However, other reviews report poor service, citing unprofessional and rude behavior from employees. Criticisms include a lack of acknowledgement, long waits without assistance, disinterest, and vague, unhelpful interactions. While the store itself is noted as clean and well organized, these inconsistent service experiences lead to mixed recommendations, with ratings ranging from highly positive to strongly negative.
Are you kidding me, the best customer service I’ve had at any phone company ever!! Shawna and Tracy took the best care of us, I’m still in shock at how hard they worked on our behalf.
January 2026
Nathan did a great job and fixed all the yesterday.
January 2026
Went in to the Gastonia store because my iPhone had completely stopped working. Chris, one of the store managers attended to my issue immediately and with the assistance of I’m assuming tech support over the phone, they got my phone back working within about 25 minutes. Grateful I didn’t have to buy a new phone! Thanks... read full comment
