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October 2023 by PA C.
Sales rep constantly bites nails during sale then handles all the phones tablets etc. In this day and time- preventing spread of germs should be paramount on everyone's mind! Just plain gross!!
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May 2023 by Latavia C.
First, I was shocked there was no wait line to be help they were ready soon as we hit the door. Cheyenne was the first to greet us and ask if we needed help. She knew the questions to ask, which made it helpful not to waste time looking at products that clearly I wasn't interested in. I am not your typical tech person, so she made it easy for me to understand more about the products and how to get better usage out of my phone. I even learned something new about my previous phone. Lol We had a great experience overall.
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February 2023 by Camryn M.
If I could give this place no stars I would. Literally, put me back 5 steps from where I was after I specifically told the sales rep (Cheyenne) not to cancel the order. It even said in the notes that she claimed she read NOT TO CANCEL THE ORDER MULTIPLE TIMES. I was supposed to do a curbside pickup at the store in Belmont, however, they did not have my order. I was then given a credit app number that showed that I already paid for the device. This credit app was supposed to allow me to pick my order up from this said location (Gastonia). This is the credit app that was given to me by the Verizon customer service representative after she spoke with the sales representative in Belmont. Cheyenne claimed, "this is not in our store process Verizon doesn't work that way and we will never process something like that," she told me this after she canceled my order. How do you walk to the back and cancel a customer's order and not even tell them you are doing it before you do it? An absolute waste of time and absolutely no help. Save yourself the trouble and go to a different Verizon. Also, the special time that they have beside Wednesday is because they're closed that day and Sunday because of TERRIBLE CUSTOMER SERVICE, at least that is what surrounding Verizon stores are saying about them when customers leave from there complaining. Save yourself time and annoyance and just go to a different one. I was unable to pick up my order because of them and have to wait for the refund because I refuse to pay for it again before I get my money back, that's if I decide to stay with Verizon.
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July 2022 by Igor Y.
No help whatsoever unless you sign up for a new phone and a lucrative upgrade for your monthly plan, otherwise they won't pay you a minute of there time
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September 2019 by Patrick R.
Called this Verizon store in Gastonia half an hour ago. I asked for information about having an insured phone replaced. The guy who answered the phone was rude. They were curt on the phone, not mannerly nor were they friendly. It was like pulling teeth to get the information from him. I didn't know if we needed to go in the store or what was needed. Finally he told me that he phone number for claims. That's all I needed. The management should refresh the employee on simple manners and customer service training.
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April 2018 by Ty W.
Walked in 4/19 at the Gastonia location. Was asked at the door what we were looking for we told him a car charger. He sent us to the desk. 10 minutes later we walked put with no help. Horrible customer service!!!!
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June 2017 by Jlo D.
I have been with Verizon since March. I only switched to them because my job offers a 22% discount. Ever since I switched I have been given the run around about getting the discount applied. I call in 3 times a week to try and get it settled and it's still not done. I have asked to speak to a supervisor, and I am told one will call you back in 24 hrs, but I have yet to speak with one. I have been in the store, tried to apply the discount online and still nothing. I think it's their way of getting you to switch over and never getting your employee discount.
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December 2015 by Ziana C.
Been to this store numerous times..always a wait issue regardless. Have had sales reps be disrespectful and rude. First time...went to purchase a cover. Husband ask why we had to wait..we were ready to check out. Actually got some one to check us out. Maybe there is hope for this store.
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August 2012 by Joe K.
Yeah for a great experience with a cell phone company. Please take my painful lesson to heart: never use T-Mobile and never ever deal with anything but a corporate store with any providor. I work with Tyler. They do work on commission. He took as much time as I needed to answer my questions. I added on a 4g tablet on this visit. He made sure to look at my account to make sure my plan was the best with current promos. I do get substantial discounts thanks to my workplace. Be sure to bring your company ID if you are signing up with Verizon for the first time. I have yet to display it on subsequent visits. Why pay more for service with Verizon? They invest in more towers! Their billing system is accurate Friendly customer service and IT Fantastic apps to watch your account.
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November 2011 by R C.
Since moving into their new store, the customer service has really gone downhill...UNLESS you are there to get a new phone or sign up for service. If you are an existing customer, expect to wait.... and wait..... and wait.... They are not so flexible with customer's requests and the prices are no longer very competetive. The packages that were so appealing that we took advantage of are no longer available so we pay more for SUPER packages to get those one or two features we want. Unfortunately, we have so many in our family on Verizon now and our service contracts all end at different times, it's taking forever for us to all get 'free' and find another service. The last time my husband and I were there (and we WERE buying), we were shopping for a smartphone for my husband. At $30 a month for EACH smartphone and EVEN more for a wi-fi, I opt to hang on to my phone-only version. Anyway, I'd done some research about the different models and had some questions, knowing the type of services and features we were looking for. The salesKID (yes, I am at least 15 years older than he) kept talking over me, wouldn't answer my questions, and at one point told me I didn't know what I was talking about. When my husband asked the same questions, he was given more answers. I'd rather handle my business online than in person or on the phone with them. I simply don't have that kind of time to waste.
