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January 2024 by Tony & Lacey Laws
Zero stars!! Writing this review on behalf of my mother who, previously, had her oil changed at the Gastonia Take 5 location on a routine basis. She had her oil changed on 12/31/23 and was told the oil plug was somehow miraculously cross threaded. The only people who have changed the oil in her car are the technicians at Take 5, so you tell me how it happened?? Because that doesn't just happen! When we spoke to the manager she said, “we aren’t mechanics—we just change oil.” They were able to “patch it up” and told her she could take it somewhere and have it fixed for $40. Well, turns out it couldn’t be repaired and she had to have a whole new oil pan…. $972 later! She should not be financially responsible for their negligence! I have attempted to reach out to someone at corporate level and have not received any returned calls, so clearly they do not value their customers. We will not be returning to any Take 5 location and I would advise that you don’t as well…that is unless you enjoy paying for the careless mistakes of others.
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January 2024 by Michael Hembree
Pricey but worth it 7,000 mile oil change with good quality oil and additives they can add to make it run better. Very very professional.they have procedures that amaze me.also they pulled out both the air filter and the cabin filter the cabin filter was dirty so I went ahead and paid the money for the filter they also have different scents they spat on the cabin filter that is the air you breathe and smell while air is going into your cabin
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January 2024 by Brian Bumgardner
Last time, I will use this location. There were 3 cars ahead of me, and now I've been here for 2 hours blocked in by cars behind me. They just finished the work about 10 minutes ago. Now the credit card machine isn't working, and they are holding me hostage because I don't have cash. When will this nightmare end!? Only a half-hearted apology after I complained about the time it has taken. They could care less! Save yourself the trouble and go somewhere else! *update... the District Manager asked me to leave my drivers license! That's illegal! I will not be doing that.
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January 2024 by Chris Carpenter
While having oil changed, there was an issue with the drain plug (bolt stripped). They were unable to remove plug, but sent us to another shop to have it removed and covered the charge. Stand up and respectable organization.
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December 2023 by JR Richardson
I just went this Christmas the 18th to be exact and they left the spill pan at the bottom of my car dragging the ground. I went back to give them a chance to make up and put the spill plate back up but the employees just took some of it off and left the other half still hanging. I left my car sitting in the driveway over the holiday and will be forced to try to fix it myself. Which is nothing but drilling bolts in but I pay for a oil change and to get my coolant flush and have to go fix their sloppy work
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December 2023 by Harold Currence
They were busy on Tuesday 12/26. The crew remained focused and professional. The customer service was courteous, even with consumers lining up. Our vehicle was serviced in a timely manner. We recommend this location. Thanks Aaron and I believe the pit crew chief was Hannah. She was working it!Harold and Janice Currence
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December 2023 by Ang bell
They only aired one tire up when I left one tire pressure read 37 the others 33. I wish they never aired tires up. They also failed to give me the sticker indicating when my next oil change should be. I know this maybe just the little things but sometimes the little things makes the biggest difference. They guy was more worried about selling me an air filter than what I came for. All I wanted was an oil change. I even stated that's all I could afford right now. He kept telling me I would need an O2 sensor if I didn't get one. Great advice if I truly needed one. Why can't people just get an oil change without having to go through hoops?
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December 2023 by Joanie Hopkins
I had an amazing experience. The guys were very professional and kind. They even gave my kids a snack and juice. I will definitely be getting my oil changed from here again.
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November 2023 by Robert Thaxton
Very fast and educated on the right oils for my truck, and it runs even better.
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November 2023 by Delilah Dingle
This specific take 5, EVERY TIME I go there, no matter who's there I always get great service! The guys there on 11/24 WE AWSOME! GREAT SERVICE!
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November 2023 by Duke Blue
I used to love going here but lately this has turned into the slowest Take 5 around. I don't know what happened but there's more workers standing around talking then there are actually working. I went on Weds 10/25 arrived at 2:14 with 1 car in the bay. Its 2:48 and im still here waiting. 4 workers, only 1 bay open, and only one guy actually working.
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November 2023 by Linda Simthong
Wow! Just had my oil changed by Cameron & Joel! They did a phenomenal job helping me, and making sure I understood what was taking place. They discovered my coolant needed changing and got my air filter changed. They were professional, sincere, educational, and made me feel like a valued customer!My dad highly recommended this place after having a horrible experience at a local oil changing business! We highly recommend this place!!!! I will definitely be back! The quality, customer service, and cost are worth it!!! Great job guys!!!Services: Air & cabin filter replacement
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November 2023 by Alex Butler
I recently visited Take 5 Oil Change in Gastonia and was thoroughly impressed with the outstanding level of service and kindness shown by the staff. Not only were they professional and efficient in addressing our car's needs, but they also demonstrated remarkable flexibility and willingness to assist with a unique situation concerning our vehicle. Their approach to customer service is genuinely heartwarming.A special mention must go to how wonderful they were with our kids. The staff's interaction was so friendly and considerate, and the surprise fruit snacks they provided were a delightful touch that made our visit even more memorable.I wholeheartedly recommend Take 5 Oil Change in Gastonia for anyone needing car service. Not only will your vehicle be in great hands, but you'll also be treated with the utmost respect and kindness. A heartfelt thank you to the team for making our visit such a positive and stress-free experience!Service: Oil change
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November 2023 by Chris Baliles
The service was good and the employees were nice but this place is very expensive. $83 for a standard full synthetic and for a premium it’s $97 and they only rate them at 3,000 miles according to the tech. Pretty bad when you can get an oil change at a dealership for a lot less and the dealerships tend to be rated for 5,000 miles.Service: Oil change
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November 2023 by Laura High
Very young crew- wasn’t expecting them to all be so professional and polite. They had incredible communication with each other and acknowledged each other with “heard” throughout the entire process. As a long time hospitality general manager - it was impressive to see from such a young team of mechanica. Thank you for all of your suggestions. I will be back for my
