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“My daughter and I went into the store and were immediately greeted with the voice of Philip!! He has IMPECCABLE customer service skills! He didn’t bombard us with tons of questions, or hassle us at all! He told us the sales that were going on, and then said if we needed anything just let him know. As we walked around for a bit Philip brought over 2 perfume strips in 2 different scents one for me and my daughter was on the other side of the store! He did it at just the right time…. Very impressive!!”
“Caitlyn checked us out and she was super nice and helpful. Getting good customer service is a lost art and we are so happy she reminded us of what being treated well feels like. Old Navy, give that girl a raise.
Also, this location has the cleanest bathrooms I’ve ever seen at an old navy store. Will be back.”
“Already responded to a survey for Kohls regarding my experience of having lost my car keys while shopping at the Gastonia Kohls. The customer service provided by Stephanie (Manager) and her team was phenomenal! They are a great example of what “used to be” considered excellent customer service that is no longer provided in our world today. Kudos to Kohls in Gastonia. And I have to add, I’ve shopped at many other Kohls locations, and they too provide excellent customer service. Don’t know what they’re doing to get these top shelf employees, but they sure do make shopping a most pleasant experience!”
“Initially, I purchased a custom Tux, at the Asheville NC, location.
Due to the impact of Hurricane Helene, the completion, of my order has been impacted.
I reached out to the Gastonia, NC location. CHEYENNE took my information. She told me what she was going to do and gave me a time that she would call me back.
SHE DID EXACTLY THAT. My event is scheduled, for early November.
Cheyenne's effectiveness, perseverance and willingness to get things done has my Tux arriving, approximately 8 days before, my event. This was AWESOME news.
Cheyenne is a consummate professional. In addition, she's an effective communicator and customer service oriented.
HIGHLY RECOMMEND THIS STORE AND LOCATION.”
“I came to visit a few friends in NC, and we ended up here of course! Everyone was super sweet to us, great customer service and a young lady named Ellie helped me with everything I needed, super kind and helpful. I can’t wait to visit again! Thanks!!”
“So I went to buy me some sneakers today. As I was looking around Jay (worker) and I struck up a nice conversation. He was really friendly and helpful, when I have visited in the past the workers have not been this friendly nor helpful. He is definitely a keeper, need more like him!! Jay made my day! ?”
“Just left the store after looking for specific vans. Even though the store didn't carry them he was so helpful and knowledgeable that next time I am looking i'll be back. Hate i didn't catch his name but this happened on 8-1-2021 around lunch time and he was at the front of the store and had wavy hair.”
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
Mens Clothing
“I had an amazing experience at Retroville thanks to AP! He was extremely knowledgeable, patient, and helped me find the perfect pair of sneakers. AP went above and beyond to ensure I got the right fit and style. His customer service was exceptional—he was friendly, attentive, and made the whole shopping experience enjoyable. I’ll definitely be coming back and recommending AP to anyone looking for great shoes and outstanding service!”