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March 2024 by FreeThinker87
My wife and were recently shopping at Kay’s in Gastonia for our wedding rings/bands. I purchased my wife’s engagement ring there several months prior, and we were looking for our wedding bands. Her wedding band was to be “welded” to her engagement ring, for general convenience sake. Her ring size was known, and even taken again while in the store. When we received the ring back her engagement ring was made smaller by a half size, to match the wedding band when it should have been the other way around (i.e. wedding band made larger to match the size of the engagement ring). Being that our wedding is in a short amount of time, this was quite unfortunate. Staff seemed indifferent and unapologetic, in that they did not apologize. Now, for my wedding band. I wanted a two-toned band (e.g. white and yellow gold), and we found one. The label on the ring said white and yellow gold. Great! Staff ordered my correct size and it was to be shipped to the store, which it was. However, when i got home the same day i ordered it, the description of the ring made no mention of it being white gold, only yellow gold and rhodium. The description also didn’t list the ring as two-toned. I understand that rhodium is plated over white gold in order to preserve the rings appearance, however due to the listing not mentioning white gold, we called staff at Kay’s Gastonia site to confirm. Staff attempted to determine the actual composition but were unable, and tended to believe the ring was not, in fact, white and yellow gold, but yellow and rhodium only. A few days later I came onsite to the store and asked again if there was any way to confirm, to which 2 separate staff said “no”. Since the ring was already paid for, a refund was given because i was not comfortable paying for a ring that has unknown properties. This was very unfortunate because I truly loved the ring, and was highly disappointed in Kay’s ability (or lack thereof) to determine the true composition. They never apologized one time for the inconvenience and again, seemed indifferent. The lack of empathy really unsettled me, because again, this is a very important milestone in my life, and the ring i selected (over countless others) had to be returned. Had i not purchased a lifetime warranty (for cleanings and whatnot) for my wife’s ring, then I would have no desire or need to continue my business with Kay’s in Gastonia, due to there way of making you feel like just a number, and not a human being. Also, I made sure to request that they properly label the ring I originally purchased. So that this does not happened again.
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March 2024 by Scott Davis
Enjoyable experience, friendly sales staff
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February 2024 by Thommy Howell
My experience was excellent
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February 2024 by Patricia Waters
Jim was great on correcting the issue with my online purchase of a preowned piece ❤️
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February 2024 by Lynn Carver
I love this store! They have a great selection of beautiful jewelry. The people that work here are absolutely amazing. Will always shop here.
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December 2023 by Molly Dibble
The employee helping us was very patient with my elderly dad and went out of his way to help us!
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December 2023 by Roderick Bell
This store is half a mile from my house, so I visited it first on Friday morning. I purchased a necklace and earring set the year before. The manager at the time was very helpful and went above and beyond to ensure I was satisfied with my purchase. He had called me previous week to let me know he had moved to a new location. I knew the experience wasn't going to be the same when I went to enter the store and the closed sign was in the window. I believe I was greeted by the store manager, but can't be sure. What I'm sure of is there was no desire to make a sale or ensure I would be satisfied with my purchase. I didn't even get a chance to look at what was available because there was no desire to answer my questions or provide a good customer experience. I ended up making a purchase at the Kay Outlet in Charlotte, which is about 20 miles from my house. You should consider bringing in a new manager that values customer satisfaction. I have probably made my last purchase with Kay due to this experience. I will find a new jeweler that values customer service.
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December 2023 by Miranda Adams
Melissa was such a blessing to work with and guided the whole process to the perfect ring! Thank you for excellent customer service and ensuring personalized care and time!!
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October 2023 by Leta Wakefield
Top notch customer service! They went above and beyond to help my fiancé find the perfect engagement ring. Not to mention searching the entire universe to find the matching band that was out of stock. You guys ROCK!!!
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September 2023 by Misty Goins
Melissa is amazing! Always has a smile on her face and ready to help you in any way. Her knowledge of jewelry blows my mind. I will always ask for her and her advice on any diamond I’m about purchase.
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September 2023 by Marilyn beatriz
Jeremiah was great! Jim was amazing! Melissa so helpful! Lucia was awesome too everyone was so helpful and great thanks KAY team !
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August 2023 by Hannah Sutton
My fiancé and I visited Kay in Gastonia to look at wedding bands for our upcoming wedding. We had such a fantastic experience! We worked with Jim, who was so helpful and friendly. There was a great selection of various rings to choose from. We ended up finding the perfect rings in our budget. I highly recommend visiting Kay Jewelers for all your wedding needs!
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July 2023 by Frances Platock
Had a great experience at Kay! The staff were lovely to work with and made the process really easy!!
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July 2023 by Lindsay Burleson
We had such an amazing experience today at Kay’s in Gastonia. My fiancé and I were looking for our wedding bands and Melissa was such a huge help! We both were so happy with our choice and cannot wait for our rings to come in!
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July 2023 by Danaia Burleson
Melissa Haynes at the Gastonia, NC store was wonderful to work with. So knowledgeable & helpful. Will definitely ask for her in the future.
