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August 2023 by Kevin Brouse
I had a flat tire on interstate, swapped the spare on and started searching for a tire shop. Now, this was on a Friday evening shortly before 5:00. I stopped at this shop and met the friendliest person, who absolutely fit me in and got me underway in less than an hour. Shout to to Mr. Tire in Gastonia and Rafe Creed manager, and his techs! This happened June 3rd, and I just cleaned out my glove compartment and found the invoice, sorry for the delay guys. Thanks Again !
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August 2023 by Pat Joyce
The team at Mr Tire in Gastonia is awesome! In town for a baseball tourney, noticed a screw in my treads so went to see them. I was in a time crunch to get back to the park. They had me in and out and fixed up in no time so able to make it back for the first pitch. Guys there were very nice and very professional! Thanks to the team there for great service and saving my day last Saturday!
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April 2023 by thomas washington
I was concerned that my brakes needed replacement. Taking a trip. Needed an oil change as well. Called and spoke to Chris. Very upbeat and professional. Dropped car off. They called. Advised I didn't need brakes. Rotated tires for free. Oil changed. Awesome service. 5 stars
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April 2023 by Brandon Burdick
Internet says they open at nine on Sundays and their door does too. Still here at 953am and store is closed. I have an appointment for nine thirty am
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March 2023 by Cheyenne Wershing
I called and spoke with Ray over the phone about a service, and he was very kind, knowledgeable and efficient. And then when I went to drop off the car, Chris was assisting the desk, and he was phenomenal as well. Truly such great, genuine service - customer service-wise and car service-wise. Will be coming back and highly recommend!
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March 2023 by Rolf Wetjen
Several weeks ago traveling back from the mountains we experienced a flat tire. We traveled about 5 miles on a rim. After removing the tire and inspecting it we were told the tire was destroyed. They did not have our size tire in stock. They inflated our donut spare and mounted it. Upon asking for the bill they said it was free even knowing that we lived too far away to return to purchase a replacement from them. Why can't every retail establishment practice this type of customer service. Would highly recommend because you can trust they are not ripping you off.
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March 2023 by L. Davis
Just rolled in with a flat trailer tire and no spare. Chris had a new tire mounted and the other 3 topped off with air in less than 10 mins and I was down the road. Guy was awesome. Thanks Chris!
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March 2023 by Alexis Mullis
Went to get my oil changed today and as I was driving back home I noticed smoking from my engine. Stopped and popped the hood and MY Reservoir CAP was not put back on. First I want to say, I came here for an oil change. Not a coolant change. If the workers would have asked about my coolant I would have told them we have problems with it in the first place and to not bother touching it we got that. I called to ask why my coolant reservoir was touched in the first place and the worker stated that it was apart of their job to check the whole car and I told him “that’s not what I asked you to do though” and the worker stated that “that’s not how he does business”. I simply came here for an oil change nothing more and I am very furious at the fact I was not aware of them doing anything other than an oil change. Will not be back .
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March 2023 by Orlando G.
On Wednesday 03/08 I set an appointment for alignment a guy said said Friday they had available appointment in the morning, I show up on Friday morning , The guy at the front desk told me they don't have a technicians on Fridays so I wasted my day.
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February 2023 by Tracie Ratchford
Got a tire plugged/patched on the Jeep. They got me in and out quick. Very professional and friendly. Reasonable price to have it done correctly. Thank you! ✌?
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January 2023 by Nichelle Kelly
I go here for everything. After this last experience I will not be going back. First off. I always pull up and pull to a bay not knowing where to go NEVER HAD ANY issue ( but today I guess it was an issue cause he ( Chris) felt the need to be rude just as his phone conversation started earlier. Anywho, a rainy, cold Thursday and a woman walks out to a flat tire early morning of course we assume it’s a flat! A coworker goes to get fix a flat( which I didn’t use after the harsh , rude conversation. I call to ask could I be squeezed in, because I had just worked 17 hours and had to be right back at work because I’m always bringing my cars there. Anywho, I explain what’s going on and rudely while being interrupted as well he states I can’t help you if you use fix a flat, and if you blah blah.. this/ that. Now I have him on speaker phone in the office and all my coworkers are like wow, so rude. I get that he needed to let me know what NOT to do but to cut people off and be rude. NO. Then I arrive and the arrogance speaks volumes. I let him know with tears in my eyes that I was tired and cold. He didn’t care, nor apologize. No empathy nor compassion. He then comes around the corner and says MsKelly the next time you come please don’t park in the Bay Area. Ok. I’ve always pulled up there and never had any issue nor been told not to. All bays doors were closed. I will never be back again! Never!
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January 2023 by Elizabeth Renter
My daughter became stranded in Charlotte when her Rav4 wouldn't start after flying back from holiday break. She needed to drive it to Boone, where she is a student. She doesn't know anyone in Charlotte and both of us were under significant stress (her there and me in Kansas) trying to figure out how to get her on the road again. Chris at this Mr. Tire came to the rescue! He went above and beyond what most folks would typically do in this situation. He got her back on the road in a matter of minutes and provided helpful advice for her to make it back to campus safely. While I hope we never need service in Charlotte again, this would be the first place we'd call!
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December 2022 by S Ramble
I am beyond pleased with my experience at Mr. Tire. The staff was super friendly and helpful. I came in due to a nail in my tire. They were able to patch it up for me and add more air to my tire! They helped me so much and I really appreciate it, especially with it being a Sunday! Thank you guys so much. I would definitely come here again and recommend Mr Tire to anyone I know! Thank you. Happy customer for sure!
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December 2022 by Bradley Bocker
These guys were great.Had an issue at another shop where I got an oil change, the other shop told me the oil plug was bad, as a temporary fix, they put in an oversized drain plug and told me that I needed to replace the oil pan on the next oil change (which would cost $800....)When I went to Mr. Tire, I bought the oil pan and was ready to have them do it instead. However the technicians at Mr. Tire found that the threads on the current oil pan were fine, so it just needed a new stock plug, which was a $10 fix. Saved me a bunch of money when I was already thinking I was convinced that I was going to have to come out of pocket.
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November 2022 by Mark
Great service. They were friendly and patched my tire up quickly.
