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February 2024 by Tom B
Incompetent Gastonia, NC operation based on my experience. They replaced one tire and its pressure sensor and then messed up the vehicle tire pressure monitoring system. Gastonia store Manager refused to fix what they screwed up.I contacted Bridgestone/Firestone HQ and they helped get vehicle properly programmed at a different store. I would never recommended the Gastonia, NC store to anyone.
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February 2024 by Jon Clements
Service was awesome! Definitely 5 star service!
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February 2024 by Silver Foxx- C
They are always friendly, knowledgeable and extremely helpful. Not sure who the hiring manager is but everyone walks out with a smile on their faces! They are the best Firestone in the US in my opinion!
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January 2024 by Ashley Degree
Trash .. I’m a female called and explained my tired just went flat on the highway asked could they assisted with air in tire or change tire and was turned away with a no .. we are to full to assist .. The front desk little girl lady , the black girl was rude, i almost cussed her out .. but i left with my flat tire sat below them and waited for my boyfriend to come. Thank you Firestone for not assisting a lady in her time of need .. All over one tire
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January 2024 by Jin Euhn Shon
Service is good and quick, unlike other places.
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January 2024 by Brandon Sagaon
I was on a road trip and had an unexpected flat tire because of my brother in law. I called and came to Firestone and explained that I had my wife, dog, and sick baby in the car and we needed to get back for a pediatric appointment. Andrew and Benjamin readily helped me and got my out in 23 minutes. This is the best service I have gotten from any auto place in years. Highly recommend this place and Andrew and Benjamin!
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January 2024 by Christina Cash
I would recommend Firestone On New Hope Rd Gastonia,NC to everyone. The Customer Service is Amazing the Employees are so Friendly and they get right to work on your vehicle.
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January 2024 by tonja price
Always excellent work fast and good customer service
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January 2024 by Nancy Marvin
I have been to the Firestone on New Hope Road in Gastonia multiple times, and each time they are great! Friendly, helpful, professional, and fast. I will continue to seek service here because of their amazing team!
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December 2023 by Michelle Deese
Very nice and helpful staff
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December 2023 by Susan Ferguson
Most professional pleasant customer service!
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December 2023 by rhinobrettfan
Brought my car back to have a tire patched. Was told that all four of my Firestone brand tires needed to be replaced after only having them for two years and 40k miles. They had a 65k mile warranty. After being questioned, they finally said they would prorate my tires due to the warranty. Once deciding on just replacing two tires, we asked that since it was both the right side, that the new ones be placed on the front or back and not the same side. Once coming to pick the car up, both new tires were on the same side. When questioned, the lady at the front seemed very annoyed and bothered and definitely doesn’t need to be in customer service. She continued to mumble under her breath but the said that she would get the manager who also came across as annoyed. He agreed to move the new tires to the back but there was zero customer service or care. They are always trying to rip you off or make money off something that’s not required. We have been coming to Firestone for close to 20 yrs, including my extended family. The customer service has continued to decline.
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November 2023 by Karen Chastain
I was having issues with something that was killing my battery. They took their time and tracked it down and fixed it. They explained everything that they had to do.Would definitely recommend them.
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September 2023 by Clint W.
I had an outstanding experience at Firestone Complete Auto Care! Randall's exceptional service made my visit truly remarkable. He was incredibly helpful and friendly, addressing all my concerns with a smile. The team at Firestone took excellent care of my Chrysler Pacifica hybrid minivan, ensuring it ran perfectly. I can't thank them enough for their top-notch service, and I wholeheartedly give them a well-deserved 5-star rating!
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September 2023 by Kae Walker
The people there are very nice n helpful, I like how well they take care of you n atuff
