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March 2024 by Julia
DO NOT GO HERE. On Wednesday I was charged $494 for my car registration. After she had charged my debit card in FULL- Last second, as she was handing me my new plate, she realized that there was another name on the title (car is paid off). She goes “oh I can’t give you this unless you have a sign over from the other name on the title”. That would have been fine annd no biggie to get the form signed except she never refunded my $494. Although she reassured me before leaving that she had, 2 days later the charged posted to my debit card and according to my bank no refund was ever on the way. I asked for a receipt to prove the refund and she said she couldn’t give me one. So I left- no other choice and the transaction was processing and today was charged the full amount. Now I have to go through with my bank, who is confused how a government agency does this. Again, I waited 30 minutes plus, was charged $494 and did not leave with any registration- though I paid the full price for it. Nightmare.
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February 2024 by Jim T
In and out in 6 minutes. Easy breezy.
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January 2024 by Clint Norwood
I tried to get a duplicate registration after paying online. I called Raleigh and they told me it would be 21.50 for a duplicate. Came to the office in the mall and the lady upfront told me they wouldn't do it. I explained I had already spoken to Raleigh and she said it didn't matter. Called Raleigh and another person there said that was incorrect and I needed to escalate it to a supervisor. I ended up going to the DMV in Charlotte on Wilkenson Blvd. They handled everything for me without issue. I'm a bit irritated that I wasted 45 minutes in line to get a number only to get told the wrong information and having to drive 20 minutes away, stand in a second line to have this taken care of.
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December 2023 by Daniel Kling
Needed a new title after paying off a vehicle with out-of-state title. I was in an out within 15 minutes. Shockingly easy and convenient; nice people.
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August 2023 by Amanda Ferguson
I was actually pleasantly surprised by how smooth this process was to change our car registration. We arrived at 8:30am on a Friday and there were already 12 people ahead of us - by the time they opened at 9am, the line was 35+ people long. We waited for 30 minutes and once we were called it was 5 minutes and we were out. An hour process total.I picked this DMV specifically because there were a plethora of chairs for the waiting area (another one closer to uptown has like 5 chairs), and we were able to wait inside (most of them you have to wait outside if the line is long). Both the person checking us in and the person at the desk were kind. There were at least 4-5 workers.
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July 2023 by Nathan Rolen (Nathan)
No staff 1 hour 30 minute wait timeThey need more staffGovernment says I don't have insurance and I do have proof is a waste of my time after working in the sun all dayLady at front was rude to my wife to top it off .
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June 2023 by Chris Morrison
Worse place to go too. I got there at 305 in the afternoon and they say sorry were closed. Sign says 500pm. The government wants us to get are tags put put rude slow people to services you. I took off of work to do this and the lady said were leaving earlier today sorry can not help you. I would give no stars if I could.
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May 2023 by Devin Harrison-Jones
Make sure to set aside 4-5hours of your time when going. Also say you are going to renew your tags. 4pm hits and they start calling only the tag registration folks. I sat in the next queue under title for nearly 20 minutes as people kept checking in under "tag renewal" and getting called right away. 120pm check in on a Wednesday, out at 5:05pm for a job that took 5minutes.
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May 2023 by Laree S
Drive to Lincolnton dmv. 3 hour wait time at Gastonia. Drove 20 minutes to Lincolnton, 20 minutes in line. Bam 40 minutes vs 3 hours
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April 2023 by Grimm's Hydrographics
Gets worse every time I go there. I sat there this time for a hour and they never called any "B" numbers (title work) and a young man that had a much lower number had been there for two hours. You would think something could be done. I think this office is a subcontractor and not a state owned DMV?
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April 2023 by Timothy Pelser
No wait, very kind and courteous staff. The lady at the front desk was very helpful.
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March 2023 by Crappysnaps Says
Stood in line for 3hrs outside as a walk in. I did make in but was turned away because my printed copy of insurance was late one month. They would not accept online proof of insurance. It's the year 2023 and online proof is no good. I am disabled, started freaking out had to go to the Emergency Room. My blood pressure was 210/120.
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October 2022 by Sandra Zavala
HORRIBLE , CANT EVEN ANSWER CALLS , INSTEAD they FOWARD your calls . Freaking crazy how we spend OUR tax dollars FOR PEOPLE who can’t do their job .
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September 2022 by Eric Jordan
I was in and out in 45 minutes. The staff was very professional. Plenty seats to sit and it's comfortable being inside the mall. They need to give the Huntersville location to whom ever runs this one so they can straighten out that mess.
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August 2022 by Robert Weston
I love the woman who sits in the chair all... day... making sure you get a place in line at a very busy service. lets hear it for all of those who work there and try to make our lives a bit easier! thank you!!