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January 2024 by Janet Finley
CarStar Wilson Collision Center was so helpful and patient with me. George was very nice, supportive, helpful and patient with me to answer all of my concerns. He went far and beyond to help me. My car looks great now and I’m so glad that he was the one who was picked to fix my car. Also the ladies up front were so nice to helping me out to. Thank you so so much for everything you did for me.
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January 2024 by Gerard Clark
As all the 5-Star reviews that are posted on the web about this collision center, they are well deserved! I am adding mines as well. From the first welcome and courtesy call to the day I picked my vehicle up, customer service was excellent! My car looks excellent! I am a very satisfied customer. Highly recommend! Thanks Wilson Collision Center team!
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December 2023 by Robin Wise
Had my car repaired in July. Got hit right side front. Where they sent my car to get aligned I had to take it back 2 times because it just wasn’t right. It seemed to pull to right. They couldn’t find anything wrong. Bought new tires in Oct & then took to get oil changed & front end checked, he came back telling me you have a slightly bent left tire rod. He said that doesn’t happen driving, they usually wear out after years. Then I realized Carstar/Wilson who repaired my car must not have checked the left side at all! That’s why it was always slightly pulling to the right & the alignment place couldn’t get it right. I’ve contacted State Farm & sent the adjuster 3 messages! Guess I’ll call State Farm once more, they are going to fix my car right, even if i have to lawyer up. I’ll keep an update on this. This is December 20, 2023. Robin Wise
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December 2023 by Dawn Brooks
Carstar Wilson took care of my damaged vehicle in a timely manner and were professional to work with. My car looks brand new, I think they even cleaned my wheels. I would defintely use them again. George was very professional!
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November 2023 by Thomas Davis
Carstar Wilson Collision Center in Gastonia exceeded my expectations in every way. A car wreck is inherently traumatic and disruptive - the kindness of the front office staff was much appreciated! Bret assessed the situation quickly and capably, communicating his findings and recommendations much quicker than I anticipated. Unfortunately our car was totaled, but the situation was completely resolved in a matter of days - remarkable! Hope we don't need your services again anytime soon, but if we do - we know where to go first!
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November 2023 by Melisa RaCall
Recently used CARSTAR Wilson collision center due to a car accident. They have excellent customer service and super fast turn around time. Brett was very knowledgeable and helped me feel comfortable about the repairs needed. This was my first time using this center but I will definitely be using them in the future if need be.
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September 2023 by Lana
We had an amazing experience at this collision center. I was updated on the status of my daughter’s car and when we got the car back I was seriously in shock. It came out looking like we got it from the dealer—clean, shiny & most important it was repaired and didn’t have any sensor lights on! Just an overall very happy customer, amazing job guys! Also, the lifetime warranty for the repaired parts is a big bonus. I wouldn’t take my car anywhere else.
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September 2023 by Cady Wright
Very pleased with my experience here. The staff are very friendly, helpful, and transparent. Ryan stayed in contact with me throughout the process of getting my car repaired and got it completed ahead of the expected time. My car looked brand-new! They also cleaned my car very well outside and inside which was awesome. Their process with the interaction with my insurance and the rental car company made the entire process easy and stress-free.
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August 2023 by Denise Hamilton
The service and the people were amazing! Brett kept me informed at every step. Even when a small issue with my battery came up, he went above and beyond to make sure my car not only looked great but was also running like it was when I brought it in. Everyone took the time to explain the process and put me at ease. They even contacted the rental car company for my pickup and drop off.I would highly recommend this company! It was such a great experience that I didn't even mind paying my deductible...lol
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July 2023 by Tomika Nunya
My whole experience with Carstar Wilson was absolutely amazing. My car was damaged in an auto theft attempt. My insurance pointed me in Carstar Wilson Collision Center's direction. I am so glad they did. They were so warm and professional. The young lady the office was so nice, helpful, and efficient. It was so refreshing to be a witness to such great customer service and people. Outside of the circumstances, I would absolutely work with them again and recommend anyone to work with them.Service: Steering & suspension repair
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June 2023 by Iemaan Baagil
I’ve used David Wilson’s Body Shop for almost 2 decades and have always been given great service and 5-stars treatment. My car goes in for bodywork and comes out looking like new! An added bonus is the detailed cleaning my car receives inside and out that returns my car to new again!Services: Painting
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June 2023 by Mirella Rodriguez
Thank you so much for the excellent service provided. The customer service by Bret was more than exceptional. The expected service date was sooner than you predicted, sincerity, honest and straightforward on was was to be done on the car. The paint process was explained in steps. My car looks amazing, you can't tell the difference from the older paint to the new one. I was treated as a respectful top customer, something that now a days we see less and less. Bret and team than you for the outstanding job performed on my car.Services: Painting
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June 2023 by Monique Petty
Not really one to leave a review, but I have to leave a good word for this company. Got into an accident and this was the only company around that was able to get my vehicle in at a reasonable time. They had my car for about 4 weeks. They kept me up to date throughout the entire process. After the repairs were finished I felt like I had a brand new car! They made my 2010 feel so much newer. They even detailed my car! Drives better and definitely looks better. Really happy to do business with CARSTAR! I recommend this business to everyone. Customer service was 10/10! Everyone I came into contact with was super nice and friendly. Thank you again CARSTAR. I’m a very happy customer.
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June 2023 by Jessica Smith
GREAT customer service! I came here after a hit and run damaged my back end. The front desk was super friendly everytime I came in. Every detail of the process was explained in detail & all questions answered. They helped me with the insurance claim process & rental. The body work on my car looks just how it did when I bought my car from the dealership. They have a lifetime warranty on all of the work they do on your car. Amazing service & staff!Services: Exhaust
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June 2023 by Emiliano Lebron
Very professional staff!Ryan said he will finish car on a certain date, and they finished the job on the date he said.Work well done! You can’t tell where it was damaged.I would recommend the shop.Thanks for a job well done!!Services: Painting
