CarMax is a renowned used car dealership that offers a wide selection of vehicles, including cars, trucks, and SUVs, all in one convenient location. Customers in Gastonia, NC, can enjoy a hassle-free car shopping experience with no haggling or pressure. The company's commitment to easy car buying and selling is evident in its customer-centric approach. While the overall purchase process was mostly good, with friendly and helpful sales staff, some customers have expressed concerns about the trade-in valuation being lower than expected and unexpected additional costs from the DMV. However, others have had a positive experience, praising the empathy and professionalism of the staff, as well as the straightforward nature of the transaction compared to traditional dealerships. Customers appreciate the transparent pricing and lack of unnecessary add-ons, as well as the excellent customer service and care provided by the CarMax team. Many have become loyal customers, with some having purchased multiple vehicles from the dealership, citing the streamlined selection process and reduced stress in car shopping.
They made purchasing a vehicle so easy & when I had an issue come up after the 90 day warranty they took care of it for no charge & gave me a loaner while they fixed it. Excellent customer service & care!
May 2024
Love CarMax. I've bought 3 cars from there. They have streamlined the selection process and taken the stress from car shopping away.
May 2024
The process of selling a vehicle to CarMax was quick, easy and painless. And, I think CarMax offers are extremely fair. Highly recommended.
