CarMax is a renowned used car dealership that offers a wide selection of vehicles, including cars, trucks, and SUVs, all in one convenient location. Customers in Gastonia, NC, can enjoy a hassle-free car shopping experience with no haggling or pressure. The company's commitment to easy car buying and selling is evident in its customer-centric approach. While the overall purchase process was mostly good, with friendly and helpful sales staff, some customers have expressed concerns about the trade-in valuation being lower than expected and unexpected additional costs from the DMV. However, others have had a positive experience, praising the empathy and professionalism of the staff, as well as the straightforward nature of the transaction compared to traditional dealerships. Customers appreciate the transparent pricing and lack of unnecessary add-ons, as well as the excellent customer service and care provided by the CarMax team. Many have become loyal customers, with some having purchased multiple vehicles from the dealership, citing the streamlined selection process and reduced stress in car shopping.
Kelley was great to work with! She was very friendly, welcoming and patient with us. She went the extra mile and took care of minor concerns we had with the truck before taking it home. Definitely recommend!
March 2026
I have never been treated so well by a dealership before in my life they worked with me tirelessly and got me what i want Miss Kelly my saleslady worked hard to help expedite my request thank You all at Carmax yall are great!!
February 2026
Third purchase at a CarMax and it's quick and easy every time! Our salesperson, Joe, at the Gastonia location was so great, well definitely go back to that location for our next vehicle because of him! Every car we've purchased through CarMax has been in amazing, like new condition and lasts for years!!
