AutoZone Auto Parts in Gastonia, NC is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store is known for its professional staff, plenty of free parking, and a great location. Customers have generally had positive experiences, with one reviewer praising the young man who ran a diagnostic test on their car for being extremely helpful and knowledgeable. Another customer received excellent customer service from an employee named Bryan Doyle, who was patient, diligent, and saved the customer money by cleaning the car's battery instead of recommending a replacement. However, there have been some negative experiences, with one customer reporting that a staff member was rude and hung up on a customer just before closing time. Overall, the store seems to provide a mix of good and bad customer service, with some employees going above and beyond to assist customers, while others may fall short in providing a positive experience.
I love this store, Dajon and all the associates are so very nice and extremely helpful. They always have time and patience to assist customers. I am very appreciative 😊
December 2025
Dajon - thanks for helping me fix my battery issues!
December 2025
This was a very great place. Dejon one of the staff was super professional with a customer that was highly disrespectful to the employees of this location. Dejon Diffuse the situation with extreme levels of professionalism and class I would recommend this location for anyone that needs parts for their vehicle
