Kohl's offers a variety of products, including fashion, footwear, beauty items from Sephora, and home decor, catering to both active and casual lifestyles. The store emphasizes savings through sales, Kohl’s Cash, and a convenient shopping experience with hassle-free returns and free store pickup. Customers appreciate the clean store environment and the availability of self-checkout, making shopping quick and easy. The store promotes community involvement through Kohl’s Cares, supporting local initiatives with donations and volunteer efforts, fostering a sense of inclusion and belonging for both staff and shoppers. However, some shoppers find Kohl’s prices to be higher than other department stores, criticizing the use of digital pricing that often leads to frequent price changes and sales that may not be genuine. Coupon availability has also been a concern, with some feeling that they are unfairly excluded from discounts unless they make a purchase. Despite these issues, customers highlight positive experiences with staff, praising associates for their kindness and helpfulness. Overall, Kohl’s provides a broad selection of products and a friendly shopping atmosphere, but some customers are cautious about pricing and discounts.
Overall Kohls has marketed and changed its customer experience and makes it easier to find things being more organized and with better pricing initiatives that are in place. Good luck to Kohls in this very difficult market!
June 2024
Way overpriced. The reason why they use digital pricing is because they change prices constantly, even saying something is on sale, when in all reality the price is higher than the standard price.
June 2024
I found 2 beautiful dresses & shoes for events coming up
