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September 2023 by Christina Vaughn
We started taking our cars to J &J imports as recommended by Carmax as one of their repair pals. One thing they lack are good communication skills. You have to keep calling them and each time you get a different person and a differentstory. They will also keep your car for days stating they are still diagnosing it, when if they have not had they opportunity to look at your car they should just be homest. We took our car to the dealer, they called us back with a diagnosis about an hour later, ordered the parts , sent us a video, and our car was ready the next day. Excellent customer service which J&J lacks.
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June 2023 by Kevin Waldon
Had oilChange & radiator flush the job was done wrong Bmw uses blue antifreeze they used green also other things came up that was done to bring it back the quality know longer is a part of this business when oil is changed they don’t reset oil light know cover on seats or floor while working on car they are just trying get you out an on to the next Johnson and Johnson is just a name now it was top grade many years ago they had really good t service techs now few mechanics an there a big difference mechanics change parts an technician have the skills an care about the customer so if your new in town this is not the place to bring you expensive BMW or Mercedes Benz thinking you’re saving some money you’re not they charge you big money with cheap parts also I will say I know the difference because I been customer since the mid nineties I have bought two Bmw from Mr Johnson and done many repairs on Bmw of mine an had Bmw check out before I brought them . This business is under new management nothing like it used to be it’s just a shop. I have three beamers and I need valve cover replacement on two of them an I never would bring them to Johnson & Johnson for this type of job if goes wrong to hear the their popular words Bring it Back an Leave it with Us
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May 2023 by Brandee Melcher
Great service and honest pricing. Micah and his team always go above and beyond.Service: Wheel alignment
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April 2023 by Everette Devan
Nice folks, seems honest and upfront with cost, my be my foreign repair shop since I buy vehicles and sell on a regular basis . My wife was taking care of and respected which is rare these days when it comes to repair shops.. 8stars out 5..Service: Auto maintenance
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March 2023 by Poodie Brown
If I could give them zero stars I would. I took my c300 here and it was left for a few days last week. Everyday I had to call back and check to see what was going on I was never called for fixing my pcv valve and I was also told 3 different prices. They told me to pick it back up this past Friday and when the part arrives to bring it back mind you nobody drives my car but me and my steering wheel was working perfectly fine. On Monday 13th 2023 I took it back he claimed it would be ready that day and it wasn’t I just picked my car up this morning the only car me and my 4 kids have and as soon as I went to crank it my steering wheel was broken it did not adjust to my personal setting and it would not move up and down. I went back in and told them they claimed they don’t know if they did it or something before me dropping it off and they would try and calibrate but didn’t know when they would get to it once again when I should have been priority knowing that they messed up my steering wheel. The manager claimed they wouldn’t get to it until tomorrow next thing you know I leave the car their get about 20 minutes away and he calls back and says it’s going to cost 1700 roughly I need a whole new steering wheel column. I was literally in tears and this pathetic foreign manager was smiling in my face and said I would have to pay for the repair. They are disgusting and this is a disgrace for a young mother to go through but advise you not to take your car here. That was bad business I would have even felt better if he said half and half but this dirty foreigner offered nothing but a smile. Keep your card away from here take the to dealership I don’t care the cost. I will never again. I should have just stuck with carmax but bring that my warranty was up I could save some money here and receive good service. I am definitely involving my cousin who is a lawyer and the better business bureau.Service: General repairs & maintenance
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March 2023 by Judy Wiggins
My first few appointments were great. My 3rd appointment which was an oil change. A washer of some type was cracked or left off and the oil leaked out. Unfortunately I was approximately 2 hours from home when the need oil light came on, which was the same day as the oil change. Arrived home at 9 pm parked car in garage. Oil leaked all over concrete floor. Stains are still there. This company sent a bootleg person to clean floor. Floor still has visible stains. He sprayed my vehicle with whatever solution was in his machine and left spots all over the car. Business repaired washer and oil leak. The owner promised to return to my home and clean oil stains and have vehicle detailed. That was 6 months or more ago. I was ghosted and he never looked back or followed up. I moved on. I believe a man's word speaks to his integrity and ethics.Services: Vehicle Inspection
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February 2023 by Bri Corbett
I went in a while back and wanted to have a diagnostic ran due to an oil light flashing. I couldnt figure it out myself so i thought id go to a high rated foreign auto shop. They ran the diagnostic and found "nothing" and then offered an oil change. 2 or 3 weeks later i checked my oil and it was already dark brown/black. I called and asked if they had done the oil change and they said yes and that they had replaced the oil so it should be fine. A few months later i went for another oil change at a different auto shop and they asked me when the last time i changed my oil was and i told them. They informed me that my oil hadnt been changed in what it seemed to be over half a year. So clearly johnson and johnson didnt touch my oil at all. The lady at the front desk was nice but i will not be going here again.Service: Auto engine diagnostic
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January 2023 by W P.
I am fairly new to the NC Triangle Area and was looking to find somewhere I could get my car serviced. I found out about Johnson and Johnson in a gospel radio station commercial and decided to take my car there. I needed to get my "B Service" done, and I also was a getting a vibration whenever I pressed down on my brakes. In addition, my front cigarette light had stopped working which I figured was a fuse. In fact, I told the technician when I called to make the appointment as well as when I dropped my car off on 12-7-22 to disregard fixing the cigarette lighter if it was anything more than a fuse. When I picked my car up on Friday afternoon, the invoice showed a $375.00 charge for "Job03 ELECTRICAL DRAW TEST." This was in addition to the B Service and the brake issue which they determined to be rotors and brake discs. When I asked the gentleman about the draw test, he told me it was a test performed to figure out the problem with the cigarette lighter. When I asked if they fixed the cigarette lighter, he said they did not fix it because they did not have time to complete the test before I was scheduled to pick my car up. (This was odd since we had talked Thursday as well as on early Friday afternoon and this test was not mentioned.) Also, when we talked Friday he told me my car was finished and ready to be picked up. When I questioned him about this charge, he said he only willing to remove 1/2 of the $375 charge. His position was firm on how much of this charge he was willing to remove. I completely disagree with the cigarette lighter charge, whether it is $187.50 or the full $375. Not only based on their statement did they perform work beyond replacing a simple fuse which was my original request, but they charged me for doing so. On top of that, they said they did not complete the test, and did not fix the cigarette lighter! When I returned home, I googled replacing front cigarette lighter fuses like the one in my car. I found out that it was a simple fix. I ended up purchasing a 100-piece set of fuses for less than $8.00 on Amazon and replaced the fuse myself. It's working fine and I haven't had anymore problems with it. Obviously, I won't be using their repair services again.
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January 2023 by WTP
I am fairly new to the NC Triangle Area and was looking to find somewhere I could get my car serviced. I found out about Johnson and Johnson in a gospel radio station commercial and decided to take my car there. I needed to get my "B Service" done, and I also was a getting a vibration whenever I pressed down on my brakes. In addition, my front cigarette light had stopped working which I figured was a fuse. In fact, I told the technician when I called to make the appointment as well as when I dropped my car off on 12-7-22 to disregard fixing the cigarette lighter if it was anything more than a fuse.When I picked my car up on Friday afternoon, the invoice showed a $375.00 charge for "Job03 ELECTRICAL DRAW TEST." This was in addition to the B Service and the brake issue which they determined to be rotors and brake discs. When I asked the gentleman about the draw test, he told me it was a test performed to figure out the problem with the cigarette lighter. When I asked if they fixed the cigarette lighter, he said they did not fix it because they did not have time to complete the test before I was scheduled to pick my car up. (This was odd since we had talked Thursday as well as on early Friday afternoon and this test was not mentioned.) Also, when we talked Friday he told me my car was finished and was ready to be picked up. When I questioned him about this charge, he said he only willing to remove 1/2 of the $375 charge. His position was firm on how much of this charge he was willing to remove.I completely disagree with the cigarette lighter charge, whether it is $187.50 or the full $375. Not only based on their statement did they perform work beyond replacing a simple fuse which was my original request, but they charged me for doing so. On top of that, they said they did not complete the test, and did not fix the cigarette lighter! When I returned home, I googled replacing front cigarette lighter fuses like the one in my car. I found out that it was a simple fix. I ended up purchasing a 100-piece set of fuses for less than $8.00 on Amazon and replaced the fuse myself. It's working fine and I haven't had anymore problems with it. Obviously, I won't be using their repair services again.Services: Brakes
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October 2022 by Ester C
I am leaving this review the day I decided not to do business with this service center. My experience as a potential client was a lack of customer service during my attempt to become a new customer to get my Audi serviced.I like most people today are doing cost comparisons for service work because service costs from independent centers are not different than that of actual dealer service center.I spoke to Tiffany on Tuesday and received a quote for work and was very transparent about comparing quotes, and said I would call back. I called back at 4:50 on Wednesday to discuss the very similar pricing to that of the Audi and asked to add a few more items to repair because I wanted to support this business. She told me that she would call me back after finishing up with a client. Needless to say she did not.So I called this morning at 8:15ish am to check in and was told by Ken that she would return my call in an 30-45 minutes. Needless to say she did not, so in my effort to support this business I waited 2hrs and dialed again, only to get “the old “ put off.While I was prepared to take my car in, I thought that if i have to do ALL of the chasing to spend thousands of dollars with this business, I’d better just go back to the Audi service, so I just let the gentleman know that I would not be doing business with Johnson and Johnson.Not sure if this was isolated or not, but never getting return communication is definitely not the ideal way to secure new business and lifetime clients.
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October 2022 by Ester Currie
I am leaving this review the day I decided not to do business with this service center. My experience as a potential client was a lack of customer service during my attempt to become a new customer to get my Audi serviced.I like most people today are doing cost comparisons for service work because service costs from independent centers are not different than that of actual dealer service center.I spoke to Tiffany on Tuesday and received a quote for work and was very transparent about comparing quotes, and said I would call back. I called back at 4:50 on Wednesday to discuss the very similar pricing to that of the Audi and asked to add a few more items to repair because I wanted to support this business. She told me that she would call me back after finishing up with a client. Needless to say she did not.So I called this morning at 8:15ish am to check in and was told by Ken that she would return my call in an 30-45 minutes. Needless to say she did not, so in my effort to support this business I waited 2hrs and dialed again, only to get “the old “ put off.While I was prepared to take my car in, I thought that if i have to do ALL of the chasing to spend thousands of dollars with this business, I’d better just go back to the Audi service, so I just let the gentleman know that I would not be doing business with Johnson and Johnson.Not sure if this was isolated or not, but never getting return communication is definitely not the ideal way to secure new business and lifetime clients.
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October 2022 by LaShone McClammy
They honored and went through the extra steps to deal with my warranty company. It took way longer than I expected to get it fixed. But, they were nice and professional and worked with me and my situation throughout the whole 2 plus weeks they had my SUV granted I lived an hour from their shop. They didn't expect it to take as long either and were very accommodating! They provided me a rental vehicle in the interim! They did a great job on my vehicle and I truly appreciated their services!
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September 2022 by Allen W.
Unbelievable staff & Service is Best in Triangle. I blew my engine in my 328i xdrive. J & J import walked me through the entire process , ive been in Raleigh for 30+ yrs & have never received this kind of professional knowhow from anywhere. If you cant decide weather to trade it or fix it? 125.00 diagnostic exam by this crew is well worth it. Thxs J & J crew. Sincerely Allen Wilson
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July 2022 by Julius Price
They do a great job with all 3 of my Foreign cars!
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July 2022 by Barbara Tucker
You and your crew were so easy to work with. Both my car and I are happy, happy, happy! ThanksService: General repairs & maintenance
