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December 2023 by Alex Kvasnicka
1 star review for making me check myself out.Hire cashier's.
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July 2023 by Donnie Brown
Well stocked store
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December 2022 by Al
Not so bad had a ok experience.
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December 2022 by Rebecca Mclemore
Awesome
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November 2022 by Adolfo Magana
Not so bad had a ok experience.
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November 2020 by KNichelle Smith
Went to Lowe’s and after 15 minutes still couldn’t get any help. Went to Home Depot and was in and out with my toilet in 15 minutes. I didn’t have to ask for help....they offered it. Best customer service ever!
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July 2020 by Valerie Lynn Drake
Currently on hold for over sixty plus minutes to enquire about a $1600 purchase made last week; can hear associates talking, laughing, cutting up, etc & still left sitting while being asked to be placed on hold to check the status of the delivery scheduled for today.
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April 2020 by Jenni Field
I understand these are pretty extraordinary times with Covid-19, but wow, I felt extremely unsafe at Home Depot today. Some good: they did have controlled entry and exit and spots marked off every 6 feet to wait to get in the store.
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September 2019 by Jennifer Medlin Pollock
We were just the recipients of their top- notch customer service. Thanks for making it right, Home Depot Garner!
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September 2019 by Kimberly Dedes
The kids workshop is so much fun for my littles and most of the employees are very sweet and patient!
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July 2019 by Rozlyn Sorrell
Yancy was a dream come true, taking me from aisle to aisle until I got everything I needed. Thanks, man!
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July 2019 by Eseosa Rain
Customer service horrible in garden department. Employees on their cell phones and negative attitudes. They do not want to be bothered. Managers very difficult to locate.
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May 2019 by Jean T.
I am just having no luck with Home Depot these days. This was my first visit to the Garner store. There is a store much closer to my home on Capital Blvd., but my experiences at that store have been dismal to mediocre at best. Additionally, the Garner store was listed as having one of the products I was looking for in stock and no other nearby stores were listed as having the product in stock and for whatever reason HD said the item wasn't available for shipping despite that it was the day before - odd. Since I was going to have to make a long drive to the Garner Store from N. Raleigh I decided to go ahead and order some other items so that I could make the trip more productive - it's about a 25 minute drive for me. I made the order on a Saturday evening and received an email and text conformation that my order was ready for pickup that same evening. I didn't get around to driving to Garner until Sunday afternoon. When I arrived at the store, I decide to shop a bit and look for an item that I was notified wasn't at the store when I had tried to order online the night before. As it turns out, the store actually had 3 of the item on their shelf (so much for accurate inventory data). When I went to the service desk to pickup my online order, I discovered that 3 of the items in my order were missing. A gentleman from HD depot was sent to retrieve the missing items, 20 minutes later I asked that he be paged wondering why it was taking him so long. Finally 10 minutes after he was paged he showed up - I actually wondered if he had gone on break in the interim (why would it take almost 30 minutes to find 3 products (they were all located in the same isle). At last, I finally was able to get my entire online order after 30 minutes of waiting :-(. I have to ask - why order online if you're going to have to wait anyway? I could have found the items quicker myself even though I had never shopped at this particular store (read the isle signs). To make my Garner HD shopping experience worse, one of the items I order was a 4.5 gallon container of sheet rock joint compound that was heavy as heck I discovered as I attempted to lift it from my cart into my car. Now I am a 130 lb handicapped, older female and while I try and not let that stop me, it this instance it would have been nice to get some help from the 2 gentlemen from HD that walked by me while I was trying to load the darn thing into my car. I was parked in handicapped parking and I am pretty sure it was pretty apparent that I was having a lot of difficulty lifting the item . I guess I could have asked them for help, but since I wasn't pretty or young enough I guess they felt why bother with the old lady. I can't say anyone was rude, they just weren't terribly competent - almost as if in a haze. Maybe they were tired and wanted to go home. However, I think that I am about to give up on Home Depot altogether, their customer service has really slipped in the past couple of years in my opinion. Next time I think will just order everything from Amazon, or just do without.
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April 2019 by James Calvin Sharpe
Special orders doesn't upset them great service.
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January 2019 by Amy W.
Let me start by acknowledging the employees at the actual store in Garner have been nothing but kind and understanding. It's the appliance delivery operations folks with whom I take offense. 6 months ago I ordered a washer and dryer from this store with the guarantee it would be delivered within the week. The day before the delivery I did not receive a phone call with a time slot. After several phone call transfers on morning they were slated to arrive, I was promised that the appliances WERE on the truck and would be arriving that day although they could not tell me when... no one ever showed up. Again, after near 3 hours on the phone I was told my appliances were never put on the truck and it'd be another week before the washer and dryer arrived. Upon my complaint, customer services representatives said they would provide some compensation for my inconvenience but only after I signed for the washer and dryer. Unable to wait any longer, I chose to cancel my order without compensation and pick-up a unit from a local vendor that offered same day delivery. Assuming this was a one-time fluke, a few weeks ago I ordered a refrigerator to replace mine that had totally broken. I chose the model because it had the quickest delivery time (9 days). After over a week of eating out and accepting the loss of spoiled groceries, my fridge final arrived! I was the only one home at the time and when the delivery specialists pulled out my current, broken fridge they claimed they couldn't find the water valve to shut off water to the appliance. I asked if they could give me some time to call my husband or a plumber but they refused. They suggested that they leave the new fridge in my living room and that as soon as I had a valve installed, they'd return to make the swap. They said leaving the new fridge would expedite their return. As soon as they left, my husband returned home and showed me where the water valve was- easily accessible in laundry room below. Upon a quick Google search, that's a standard location. I'm not sure how installation experts wouldn't think to trace the water line there. (Frankly, I'm disappointed I didn't figure that out myself... but then again, I'm not an refrigerator installation expert.) Anyway, I immediately began calling to get the new fridge installed and the old one carted away. I spent about 2 hours on the phone that morning that resulted in speaking to upwards of 10 customer service associates and the soonest they said they could send someone back would be 5 days later. Frustrated and tired of restaurant food, again I chose to cancel my order. I hopped online and found a similar model that could come in 3 days and was $100 cheaper. Although it might be similarly convenient to just wait the extra two days for the Home Depot specialists, I really just don't want to give them my business anymore. I stopped by the Garner store (after all this nonsense) to ask how reimbursement would work. They couldn't give me much in the way of answers but suggested I come back in 6 days after the fridge is returned to the warehouse. I understand those folks were not to blame for this problem so I asked if there was someone who was more directly involved with delivery that I could alert of this consistent issue. They could only give me the 1-800-homedepot number. I've already called several times (during my two delivery debacles) and it feels like screaming in a void. I just got passed around until eventually my call was dropped in transfer. No help at all. I'm very disappointed. They will not get my business again and I would never recommend to a friend.