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March 2024 by Lucas Munden
Atm keeps malfunctioning. Wouldn't recommend
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September 2023 by Lasadie Coley
The guy was making faces at me laughing with other bankers I’m not sure if it was bc I’m African American but that was most definitely rude
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August 2023 by Carolyn Riley
If I would have read these reviews I wouldn't have wasted my time. My nephew is 19 and I wanted to help him get a bank account and start learning about how the banking process works. I recommended Fifth Third because I used them in the past and they were a good bank. He opened his account at the Cary, NC location with no issues. He received his first check from his job yesterday and we went to Fifth Third Garner, NC to cash the check. I waited in the car because I wanted him to handled it on his own. He comes out to say they could not cash the check. I asked him why and he said he didn't know. I took him back into the bank to find out what was going on. There were 3 people in the location. The person that helped him stop helping the person he was currently with and asked what we needed. I ask why check couldn't be cashed. The gentlemen looked at me and said he didn't know. I said well we need to close the account then. No reason for him to have an account at a bank that can't cash his work check or tell him the reason they can not. This was a check for a business in Cary, NC and issued by Wells Fargo and I didn't see any issue. I have never ever been told by a bank they couldn't cash a check and didn't know the reason why. The bank employee then says the account can be closed without us being there because the account had no money in it. The account had $5 in it. It wasn't until we left that my nephew told me this. I believe the bank didn't want to cash the check because he "thought" the account was empty. The check was only for $93! We went to Walmart and cashed the check for $3. I can understand why no one using this bank. I will be taking him back next week to get his $5 and close the account. Opened another account at PNC.
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August 2022 by Road Runner
BANK FRAUD! This bank will rob your savings or rip off your auto loan!! STAY AWAY!!
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May 2022 by carmin ford
I scheduled a 9 a.m. appointment for this morning to open a business account. I arrived at 8:45 a.m. BEFORE the 2nd employee arrived. I waited until 9 to get out of my car, walked up, and the door is still locked. I waited until 9:05 a.m., doors still locked. I left. I called the branch and all they said was that they would check the doors. Didn't even ask about me wanting to continue with opening my account.
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November 2021 by David Holmes
A few months ago I disputed charges from an online company which kept fraudulently overcharging and billing me. I told customer service that the only valid charges were small trial product fees. The bank reimbursed me for the small amount but charged me for the large amount, the exact opposite of what should’ve happened.
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September 2021 by Tynia Fowler
I have banked with fifth and third for years this location has to be the worst . Very rude and disrespectful with the way they handle your information I will be closing my account
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February 2021 by Christina King
I have NEVER had such a HARD TIME giving A COMPANY MY MONEY. There is absolutely no reason why paying a bill should be this incredibly difficult.
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February 2021 by Easton Edwards
Nearest location where I can directly withdrawal money from my checking account with out being surcharged for my MyWisely bank account / debit transactions!
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December 2020 by J Rivera
This is the first financial institution I have ever come across that does not allow there members to set up auto pay. The only way is to travel 2 hours or more if you live further to a branch and do it in person. DO NOT GET LOANS HERE if you are use to banks that make loan repayment easy. This bank is 20 + years behind on their customer service tech.
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November 2020 by Tarkita Deloatch
I love this location and always get treated like a customer?! I went today 4/17/2020 and was issued a temporary card for my 360 account with no issues.I went to the six forks location asking for a temporary card and didn't get anywhere with the bankers! They gave me an extremely difficult time like they always do?!I'm going to stick with the Garner location as of now to continue to receive professional service. Thanks to Russel- The personal banker for being professional and going the extra mile by bringing me my temporary card to my car and being on a conference call while I activated my card.
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November 2020 by Tyler Gilman
Best bank I have ever used. They make our business feel like a part of their company, and have gone above and beyond to be helpful for five years straight.
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November 2020 by Tracy McGurk
The WORST at customer service! I had read several negative reviews, but decided to stay with them due to my long history with them. The offered checks to transfer balances and “save” money. I accidentally used a check that would expire before it got to them. Despite having another check, they refused to honor the agreement, charged over $150 in interest and fees for one month! (again despite claiming 0 % interest). I will never use them again!
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November 2020 by Annette Marie Demay
I have been banking with them about a year since moving to NC. They have all been very helpful, friendly and professional.
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June 2019 by rene cbcpa
I have had excellent and very professional customer service at the Garner location. Russell explained all of our banking options very clearly and seemed genuinely concerned to make our banking experience positive. Chris went above and beyond to help me with my account and far exceeded my expectations. I'm very happy we switched to 5th 3rd!!
