-
March 2024 by A Mills
Walgreens is one of my go to stops in Fuquay. I have been coming since the store opened. I used to visit the pharmacy, however it was always a long wait and initially service was less than exceptional. I have developed many friendships with the original staff. All except one have left. The store has personal help for cosmetics. Everyone will stop and help if you need assistance. Prices vary, however I often find prices and sales exceed Walmart. This business does accept outdated prescriptions in a drop box in the pharmacy.
-
March 2024 by Manu NoNeed
Received a phone call that medication for my daughter was out of stock and they would order more. Never received a notification that they got it. Called and waited 35 min on hold at 7:45pm, to ask if it was there and was told that it was in stock and: I quote “We can’t call everyone to let them know that the medication came in”.For sure be going elsewhere with my business.
-
February 2024 by DNB DNB
Completely incompetent. Constantly losing prescriptions and making mistakes.
-
January 2024 by Jacob Herbert
I stopped coming here a few years ago and switched pharmacies due to rude staff and was hoping for the better today when I came to get my wife’s prescription “she didn’t switch” The Pharmacy tech Kris was having a really bad day and took it out on everyone in line unfortunately she said she didn’t have time to mess with a new insurance card and proceeded to berate me about an item being only 25 dollars when it’s free with my insurance. She told me to get a job lol I was only at the counter for 2 minutes at this point Team lead was bad as well. I even tried to de escalate and l said I’m sure you have hard days and she responded with no I have bad days because of people who want to pay wit lgi insurance when it’s only 25 dollars. So frustrating.
-
January 2024 by Tom Jade
Never had I seen such indifference from a healthcare provider. Stood at counter while the rep Beny ignored me. When I asked if I’m at the right counter she said “I need a few minutes” At least acknowledge a person standing in front of you. Being ignored is not so merging you expect. Came in for a vaccine and treated horribly
-
January 2024 by Sarah Benson
The WORST pharmacy and customer service that I have ever experienced.
-
January 2024 by Johnny Norton
They get worse by the day.... no communication and your prescription is ready today but tomorrow it's canceled... then you get it straight and then it's on hold.
-
December 2023 by shannon dennee
I've been going to this pharmacy for years. All of the sudden it takes an hour and half after it's been AN HOUR ALREADY for them to fill a prescription.Slow moving, clearly unhappy, and apparently now lazy.. how is this place here.Glad I don't have need for consistent prescriptions, I would have known better than to come here if I did though..Terrible.Been on hold the whole time, the automated voice keeps saying 2 callers ahead of me.. for 30 min though? Seriously just answer the phone.
-
December 2023 by Florida Harris
Just absolutely THEE WORST!! The pharmacy tech didn’t know how to read my insurance card, then said “My Bad” when she realized my BIN number was on the back of my card. Only to then say my insurance that I had FOR YEARS at a Fortune 500 company isn’t valid.Ended up having to pay out of pocket because she was exhausting and I needed my medicine. What if I was someone who couldn’t afford to pay out of pocket due to their illiteracy. All because of incapable people handing life saving items for people in need….something needs to be done.I wish I would’ve looked up this location before I told my dentist to refill it at the nearest Walgreens as I used Walgreens back home for over 30yrs. After this fiasco, I looked them up and seen this is an ongoing issue. This was my first and last time at this pharmacy.PLEASE STAY AWAY FROM THIS PHARMACY.
-
December 2023 by Bridget Biser
Picked up photos, waited 5 minutes to get my photos. Expect to pay there because the lady if front of me did and the worker tells me to go check out up front. Meanwhile there is a long line for that. I say I just have a photo why can't I check out here since it is photo. She says I told you to go check out there. No explanation, no manners. Rude tone. Awful customer service.
-
November 2023 by Alexandra Wilson
Worst customer service in pharmacy and by manager that I have ever experienced. If you have a product that can be seen and choose based on judgment who to sale to then that’s the lowest possible form of a person. What your employees do shows what companies values are. Will no longer shop here or get medication, neither will my household. Terrible
-
November 2023 by Paige P
I had a great experience with the pharmacy on a Saturday afternoon! When I called my cat’s prescription in, the pharmacist was nice and very helpful. She found some personal information that was incorrect on my profile that no other pharmacy caught yet!When I got the notification that the medication was ready, I drove to the store within 30 minutes and had no wait at the drive thru! I believe I spoke to a different pharmacist at the window, she was also very nice and quick.I was nervous that I filled my prescription here after seeing the reviews. Fortunately, I had no issues with the pharmacy or customer service
-
November 2023 by Allison Crossett
I wish zero stars was an option. Picking up a prescription here is basically hell on earth. I've never spent less than 20 minutes in line. And sometimes they will say your prescription will be ready and you get there and it isn't and then you've spent time waiting in line just to wait some more.
-
October 2023 by Joy Stephenson
After using this Pharmacy for 7 years it has declined majorly. They asked me if I would like to have my prescriptions filled on their own every 90 days. Sounded great. I got the notification it was ready went to pick it up and I was not ready. This has also recently happened when I called my prescription into the automated system. Gave them plenty of time past when it said it would be ready and it was not. It used to be convenient due to the later hours they are available. However there is no convenience when you are told to drive around or walk around while they fill something that was already supposedly done!!
-
October 2023 by Edward Ryan Smith
Horrible customer service from pharmacist who was dead wrong on dates and would not admit it. Unreal that this is all we have working in health care at this point.
