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September 2024 by Farah Kigelman
Rude pharmacy staff
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September 2024 by David Crisp
Called ahead and asked if there was a probiotic available. Was told "Yes" and drove 35 mins only to discover it's sold out/unavailable.
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September 2024 by Adam Cox
Do not use this pharmacy. Lost my debit card and gave me 4 different stories as to what happened after they supposedly reviewed film. I was told to wait for a manager, waited for an hour and had to go through again to get a half cocked answer as to what happened. Wait times are awful, calling is awful, terrible terrible company. Hope they go bankrupt.
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July 2024 by Lew
Walgreens drive thru in Fuquay-Varina is more like drive up and park. Average almost 5 minutes per car. Amd management doesn't care.
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June 2024 by Samantha Boddy
My experience with this pharmacy has always been positive; everyone has always been kind and helpful. I get my meds here about once a month, usually handling everything via the Walgreens app (including making sure my insurance is on-file and up to date). I’ve had one technical glitch with the app, I called and they promptly got everything sorted for me. Any other time I’ve had to call they’ve been helpful and patient.
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June 2024 by Kylie Littleton
I appreciate their hours of being open almost 24hrs a day. However, I have never experienced such poor customer service. They’re painfully and frustratingly slow. And my medication is almost never ready, despite the tens of calls letting my know my Rx is ready for pickup
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May 2024 by Pete Pantzer
I'm not from the area and picked this pharmacy due to proximity to where I was staying. I received prompt and professional service on a Sunday morning to pick up medication. Great experience. Thanks.
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February 2024 by Sarah C
Had a prescription called in on a Saturday night at 8pm and had it in my hand in an hour. Thank you
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September 2023 by Warren Wright
The pharmacy seems to barely function and cares nothing about customer service. Had a prescription called in from a doctor's office on Thursday. Arrived Sunday morning to pick it up thinking that plenty of time had passed for it to be filled. At first, I was told there was nothing for me. Then they finally found it and told me that I needed to come back in an hour to give them time to fill it. I came back in 3 hours to again be told that there was nothing for me. Finally, I was informed that they still didn't fill it because they said my insurance didn't cover that specific medication. If only there was some type of technology for them to have reached me to let me know that before I wasted yet another trip out there due to their incapability to operate a business. I'll never be back and I'll be sure to tell others to save their time and avoid this place, as well.
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August 2023 by Jason J.
Walgreens in Fuquay has gone down. Front desk is fine. Photo is confused half the time. A lot of newbies. The Pharmacy gives you the run around often. Pharmacy lies a lot and is not very helpful.one wait lines at the pharmacy. Poor customer service. Staff not friendly.
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July 2023 by Stephanie R.
This location has the typical Walgreens issues regarding horrendously long wait times. Expect to spend a half hour when picking up a prescription even if it's not a busy time of day. If you have to contact a pharmacist, expect to wait on hold for 20 minutes to access a central call center who will then transfer your call to the physical pharmacy to wait on hold for another 20 minutes. This store does have some unique problems I haven't experienced at other locations, though. I have to agree with other reviewers that some of the employees here are unusually rude and unhelpful. They have even been rude to my family's doctors who have had to call the store multiple times trying to figure out why prescriptions aren't getting filled or were filled incorrectly. One even lied to the doctor to cover up their mistakes. Mistakes include billing for twice as many doses as we received, incorrectly calculating copays, failing to run the prescriptions through insurance leading to incorrect pricing, filling medicines for the wrong dose, failing to follow doctor's instructions on the prescription, failing to fill prescriptions sent in, filling them too early, failing to call back customers when promised, and failing to respond to messages sent by doctors. These mistakes have lead to delays getting my family's prescriptions anywhere from one day to as long as a week. After speaking with our doctors, who are as fed up with the poor service as we are, we made the decision to switch to a non-Walgreens pharmacy. I am just hoping to help others avoid going what we went through.
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June 2023 by Luke B
I don't like to leave bad reviews, but I drive out of my way to avoid going to this location. It's embarrassing that my doctor said: "We're familiar with that location. We don't like to deal with them either. "
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June 2023 by Lee Hartley
Wait for an hour to get meds filled. Wait again when they don't process insurance. Get yelled at when you can't hear someone talking through a mask with the phone tucked under their chin.
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June 2023 by Google user
I don't like to leave bad reviews, but I drive out of my way to avoid going to this location. It's embarrassing that my doctor said: \\\"We're familiar with that location. We don't like to deal with them either. \\\"
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March 2023 by Dustin S.
if it were possible to give this store a higher rating, I absolutely would. I very infrequently write reviews. Tonight we were in a bind as a family. Our pharmacy had closed which had our prescription. I called this store and Jazmyn answered. She was one of the most friendly pharmacist I've ever encountered. She was very upbeat, sounded very enthusiastic, and she was eager to help. She was able to pull our prescription from the other store and fill our prescription within 15 minutes. I arrived, and it was ready to go and I was greeted with a warm, friendly smile. If you don't have a regular pharmacy, I would highly recommend you to consider making this your home for all of your prescriptions. Thank you Fuquay Walgreens for knocking it out of the park when it comes to customer service. Our family will be back for many years to come.
