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June 2024 by Chris Keller
Exceptional customer service. Highly recommend.
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May 2024 by Breanna Fabbo
The negative reviews of customer service really do confuse me. I have always felt as though I was treated kindly and respectfully in this establishment. It was very emotional for me to part with some of my deceased mother’s jewelry. I was compensated very generously and was shown nothing but compassion and understanding. Great care was taken with each piece. Even if I move from the area I will continue to do business with this lovely establishment. Dont be so quick to make a decision based on the very few negative comments on here.
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April 2024 by Brennan Stopnik
Wow! The customer service here was amazing. Brought in my wife's wedding ring to get cleaned and repaired. Brain was so helpful and completely made me feel at eaze with the entire transaction. You have this vets business for life!
10/10
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March 2024 by Seth G
Been here twice. Both times I've had incredible service. My chain and pendants have been fixed by the jewler and all look amazing. Will be back for sure. Support local buisness.
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March 2024 by SL N
Prefer to Shop Local but will be looking for somewhere else now. Poor customer service - seems hit-n-miss per reviews and replies are snarky.
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March 2024 by Neil Barbalato
Always friendly and clean my lady’s ring to be sparkling free of charge ✨!
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March 2024 by Steve M.
Botched a ring repair charged over $400, two weeks later started to come apart and wanted $200 to $300 to "fix it correctly". In my opinion no integrity or honesty in that business.
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February 2024 by Chris Osterman
I had a watch battery replaced and they were quick and the watch works great! it was a gift from my mother many years ago. She recently passed and I wanted to wear her watch.
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January 2024 by Rodney Adams
The place is very very nice and including the people that owns the place and work and they will work with you
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December 2023 by Megan A
Thank you for helping my grandfather shop for Christmas presents for his daughters! They were both so surprised and absolutely loved the specially engraved necklaces!
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December 2023 by Marlin Earp
The people are so kind and their work is incredible. They added links to my heirloom charm bracelet and put on the charms and they shaped the new links to look exactly like the old ones. They also have a great selection of new pieces that are unique. I will be a customer here for life.
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September 2023 by David G
A+ Brain’s fast customer service and info was great! Thanks you
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August 2023 by Sam C
Will I shop at Samantha’s Jewelry Design & Repair again - that’s a STRONG NO from me.We have done business with them for several years now and purchasing something that they already have in stock like a necklace would be about the only thing I recommend from this place.First - they can’t handle a simple ring cleaning. Whatever it is they used to clean my wedding ring left a huge red mark and dried out my finger. I haven’t been able to wear my ring in an over a month, as I’m waiting for my finger to finish healing. I’ve been married for 6 years and never had an issue until it was cleaned by them.Second - we had them take the crown off an older ring that was almost 100 years old and put it on a new band. It took over 2 months when they said it would take a couple weeks and when I would go in to check on it they never could remember who I was or what ring I was talking about. An extremely unwelcoming feeling. It’s okay to know your customers and the business you’re doing with them, it’s actually very good for business when you have people skills. At first they just took the crown off the older ring and soldered it to the top of a really wide band. It looked very careless and the disappointment was real. Thankfully she agreed to contour it to the crown which made the ring actually look like how we asked for it to be done in the first place. That took several weeks when we were told she would have it done by the end of the day. I never got a call that it was ready I had to show up, which was extremely frustrating.Third - we bought earrings for my 5 month old daughter near the end of May. We received the earrings a month later because they needed to be ordered. They were push on screw off backs for the earrings. The back came off not even a month into owning the earrings. I brought ONE earring and told them the issue that we had and we couldn’t find the back. They accepted the ONE earring and told me they would order a new back and check the prong of the earring. Several weeks pass by I got a phone call saying the earring was ready. Fast forward to today, 08/19/2023… the back of the SAME EARRING SAME EAR has fallen off again. Keep in mind my daughter is still an infant and does not have control of her hands. To me this isn’t an “us” problem, this is a “Samantha’s Jewelry” problem that we need resolved. They LIED to my face, told me that I left both earrings with them DESPITE me telling them my daughter wore TWO DIFFERENT earrings for a month. Why would I take off an earring and leave it with them that had no issues? I sure didn’t. They told me that they ordered a new set of earrings and that’s what she had and basically told me it was my problem and they can’t help me that the back keeps falling off. It’s been almost 3 months and to have this many issues with one earring that they refuse to make right with as much money as we’ve spent in the last few months is absolutely ridiculous to me. Couldn’t remember me or my ring they were doing a bigger job on, that was there for over 2 months but you can remember an earring that was there for less? Not even a little bit, because I never left both earrings and I just wanted to resolve the problem. Maybe if they actually ordered a new pair like they are claiming I wouldn’t be here writing this bad review.We love supporting local businesses but unfortunately this is not one of them. They’ve lost business from me and my family.
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July 2023 by Claire Gray
Samantha’s repaired one of my claddagh rings after it was cut off and then resized and cleaned both claddagh rings that I brought in. They were quick, efficient, and affordable! I will be returning for all of my jewelry needs!
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June 2023 by Q Mitchell Jr.
Very helpful and reliable
